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Sony SnapLab UP-CR10L Digital Photo Printer Questions & Answers
Printer is saying paper jam
Happend twice to me. What sometimes happens is that the paper roll was not changed at the time the ink was. Therefore the paper roll was allowed to remain in the printer until the very last sheet. On the last sheet there is a sticker that says paper out. (stupid idea) This sticker makes the last sheet of paper too thick to fit through the last paper guide / feed. Because of this, the ink film breaks and that specific error message is displayed until that last piece of 4x6 is pulled from the inside top paper feed. Clear that out, and all is good.. Change the paper every time u change the ink. Even if its not finished. They give you extra. And clear out all the paper from the cutter traay before you move the printer.
You must open up the front where the roll goes. Lay the printer back, and look up top where the paper ejects. you should see some of the paper in the feed. Pull that out with a tweezers.
Beware. I sent my printer to Sony and they tried to get me for a new cutter and thermal head. Close to $500. I then realized the problem because it happened on another unit I own. I told them to ship it back unrepaired and I fixed it myself.
Hope this helps
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