20 Most Recent HP DeskJet 930c InkJet Printer Questions & Answers

Hi Mary,

Try the steps below

Go to Start / Run and type in "services.msc" without quotation marks, then press Enter or click OK.

(If you are using Windows Vista/Win 7, You need to click on START button and under search program and files - Enter the Services.msc and click the same program from Program list that appear )

In the window that opens (Services) look for "Print Spooler" on the right

Right-click "Print Spooler" and select "Properties".

Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

Make sure the 2 text boxes underneath say "1" in them.

Click Ok until you are back at the Services window, close it and you're good to go.

Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.

The Print spooler depends on the Remote Procedure Call (RPC) service. Is this service disabled? Go to services.msc look for RPC. Check state: Automatic


HP DeskJet 930c... | Answered on Jul 09, 2018

Check in printer properties., mught be you selected as print in gray scale or black & white., there select print in color mode..

HP DeskJet 930c... | Answered on May 06, 2015

Try the head cleaning..This always solves such kind of problems.

HP DeskJet 930c... | Answered on Jan 04, 2015

you cannot make it print with no cart, but if you have an old one, drill holes in the top and fill with water, 930c uses weight to establish ink level, after much mucking around I have done this today, printing right now :)

HP DeskJet 930c... | Answered on Dec 30, 2013

go to hp.com and see if u can download the driver there, if not then there is no way to get the driver, because the printer was discontinued

HP DeskJet 930c... | Answered on Nov 13, 2013

Your document is corrupt. try a different document to see if the problem still occurs. Good luck !

HP DeskJet 930c... | Answered on May 16, 2012

You need an adaptor for that printer.

These can be purchased at quite a few places

Hope this gives you the information you need


It would be very decent of you to consider the quality of our experts answers and judge them accordingly as you pass through FixYa.

Thank you

HP DeskJet 930c... | Answered on Nov 03, 2011

you need ink to test print an image. even the alignment test tool uses ink to align the print heads. so without ink you cannot print anything!

HP DeskJet 930c... | Answered on Aug 25, 2011


Never try to pull paper from front cover, if cause mechanical damage to the device, Try to pull it from back of the printer or from paper tray,Visit this link to clear paper jam & Carefully follow the instruction:-

Have a nice day....don't forget to rate the solution.

HP DeskJet 930c... | Answered on Aug 01, 2011

Hi, How are you installing the drivers, is it from the website or from the Disc that came with the printer? You can download an update on windows that contains the drivers for the printer. Here is the link. download and install it, then try to add the printer : look at the picture below:
redmatrix_0.png You don't need to click on the windows update anymore.
Thank you for using Fixya.

HP DeskJet 930c... | Answered on Jun 29, 2011

Frankly, it sounds that you've taken the necessary steps to ensure color printing.  Just for giggles, try reinstalling the software drivers.  Here is the link to the driver for your machine.  You'll need to select the operating system (Windows 2000, XP... etc) to get the driver you need.



Here is a link for troubleshooting your particular issue:



Hope this helped


HP DeskJet 930c... | Answered on Mar 28, 2011

Hi and welcome barry_nel450 !

Under Windows 7:
Select the file you want to print and click on " print " . A window opens : click on " preferences " \
" features " " print in gray scale " . Click now on the arrow next to" high quality" and select
" black ink only " .
Under Windows XP :
Select the file you want to print and click on " print " . A window opens : click on " preferences " \
"paper/qulity " and check " black and white " .

Don't forget to click on " apply " when done in both cases !

Best regards ,
Fanaudi .

HP DeskJet 930c... | Answered on Feb 16, 2011

Under your printer preferences there is a way to print gray scale. SO even if your image is in color, it will print black and white. Every printer interface is different, but when you go to print, there's usually a properties or setting button that will bring you to another page from the initial print menu. here is where you would choose gray scale.

If you try for black with only a color cartridge, it'll come out a dark green or blue color. Or on some cases, it will tell you it's out of black and you can't print. Most HP printers need at both cartridges in the printer for it to print.

HP DeskJet 930c... | Answered on Jan 18, 2011

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