20 Most Recent HP OfficeJet V40 All-In-One InkJet Printer - Page 3 Questions & Answers

Using the HP Network Diagnostic Utility in Windows - HP Customer Care (United States - English)

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Mostly, printer cartridge error occurs when the printer head is unable to identify the cartridge properly. And the basic reason behind this is that the cartridge is improperly attached. To reattach the cartridge, turn on the lid of the printer and then remove the cartridge from the printer head. Check the cartridge to make sure that there are no scratches or other damaged parts that can contribute to a printer cartridge error report. Take note that the cartridge should not be left open for more than 30 minutes; otherwise the ink will start to dry up and the cartridge will get clogged.

• The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
• The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
• The remote user pressed the Stop key while the reception was in progress.
• Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions

• Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
• Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Click here for instructions on enabling and disabling ECM (c00060802) (in English).
• Try sending at a lower transmission speed.

1. First, check your cartridges. HP cannot guarantee the quality of remanufactured or refilled cartridges.
2. Second, make sure your paper is not causing the problem. Paper that does not accept ink well can cause your images to smear or bleed. Plain paper is not the best choice for high-density graphics. Click here to see how to pick the best paper for your project .
3. If the paper is not the problem and you are using genuine HP cartridges, print a clean test to see if the printer and cartridges are functioning properly. Load the printer with clean, plain, white paper and print a clean test page. To see how to print a clean test page, see your printer's User's Guide , or see HP Deskjet Printers - How To Print Internal Tests , or HP All-in-One Product Family - Printing Self-Test Reports .
4. Evaluate the clean test page. Different printers produce different pages, but you should recognize elements from the examples below on your test page. In general, cartridge and printer problems are indicated by streaks, missing colors, or wrong colors.
   • Examples from a good printer and cartridges (your test page may not look exactly like this): Figure 1: Solid colors that match color dots on cartridge label Figure 2: Pattern unbroken, or broken in only a few places
     
     If your test page looks more like the good examples above than the bad examples shown in the next two sections below, the printer and cartridges are probably not causing the problem. Click here to continue troubleshooting .
   • Examples from a failing printer or cartridges - streaked or broken bars or lines Figure 3: Fading, missing, or streaked bar - low-ink or empty cartridge, clogged nozzles, or electrical problems
     
     
     
     
     
     Figure 4: Color completely missing (magenta bar missing below) Figure 5: Lines broken randomly - clogged nozzles
     
     Figure 6: Lines broken in pattern - dirty contacts or other electrical problems
     
     
     
     Figure 7: Color completely missing (magenta pattern missing below) If your test page looks like these examples, you probably have a cartridge that is empty, has clogged nozzles, or dirty contacts. Click here to continue troubleshooting .
   • Examples from a failing printer or cartridges - colors do not match the color dots on the cartridge label (Note: do not compare the test page colors to the colors of the examples on this web page. Your monitor may not display the colors properly). If your test page looks like these examples, you probably have a cartridge in which the inks have mixed. Click here to continue troubleshooting .

HP Support & Drivers

Hi,

You can download and print the instruction manual in PDF format from HP Officejet v40 website by clicking here

Adobe PDF Reader is required to view this manual.



Hope this helps. Thanks for using FixYa.

the instruction can be found here.

Part numbers change as products get older and vary by country. I'd suggest starting here. Once you've identified a part number, do a google search for HP and the part number.

http://h20141.www2.hp.com/hpparts/Default.aspx?mscssid=5EF204629043401DA5C346EB8D07C08F

Hello imeekwe !

The printer read that the black cartridge is wrong according to your investigations, then the issue is between the ink cartridge and the printer scanner, so take out the black ink cartridge and do the followings, remove any type of materials that may cover the ink tank and make sure that he vent hole is clear, leave the cartridge out and do a reset on the printer by unplugging the printer from the wall, with the printer off press and hold # and 9, plug the power cord back to the wall outlet, when the display reset release both buttons, then put the ink back after doing the same to the color and cleaning the inside housing, then use the software for self cleaning and alignment..

call the company to get it

After many many tries - I finally cleaned the "new" cartridge and sellotaped a piece of paper over the contact face (making sure the tape stopped before that surface) I then flooded the paper with pure alcohol and re-inserted into position several times. This obviously did a deeper cleaning job than the cotton bud method I have seen. The v40 is quite old so I guess there's no harm in trying just about anything..... There will be reduced cost in throwing it away..

Hello Francgeo !

Do a reset. A reset is initiated by either holding in the # and 4 or # and 6 while plugging in the power. Hold in the correct button combination until the display responds.

If the problem persists you will need to take it to an Authorized Repair center, you can find one close to your location with this link:

http://h20465.www2.hp.com/GPL/search.aspx?language_code=en&country_code=us&SearchType=SSP

Hello,

The line issue is caused by something on the image sensor. To get to it and clean it just pull the front up where you put the paper into it to scan. Inside you will find a glass strip, this is the image sensor. Use a paper towel dampened with window cleaner and gently scrubbing the glass strip, After cleaning the strip let it dry for a minute or teo before you close the cover and try a scan. It should be clear and should copy great again.

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer

u need to open the top cover( with the key pad) and turn on the printer the cartridge will come in front of u then shilty but firmly push the cartridge downwards and the cartridge is out pull it out


good day

Click here for information on ordering replacement parts from HP. However, I'd suggest trying Ebay first.
Drivers for your printer are available here.
I am an HP employee. I do not represent HP on this site.

Mary,
Please follow the link below to un and re install the drivers for the device.
Installing Devices on PCs and Laptops

The scanner works with two different files running in the background HPQTRA08.exe and HPQSTE08.exe .
If one of the file is not running you will not be able to scan from solution centre. So follow the documents i am sending you. I am sure you will be able to scan soon.

For windows Vista:-
For USB follow this link:-
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01927438&tmp_track_link=ot_recdoc/c01611159/en_us/c01927438/loc:2&lc=en&dlc=en&cc=us&lang=en&product=3418705

If still does not work let me know..!