Hello there and welcome to fixya
If games on Pogo
don't load for you, load very slowly, or give errors such as 'Please wait, Loading,'
see below for information on the most common causes (and links
to instructions on how to address them). It could be as simple as
clearing your Java Cache or Browser Cache, or it could be related to
other programs such as firewalls and anti-virus programs
First, let's try to rule out some specific
issues (If you're a Mac user, please try this FAQ.
If you can rule the above issues out
If you are trying to play one of our Flash games, like Poppit!, Word
Whomp, Mahjong Safari, Family Feud, Claire Hart: Soul Searcher, just to
list a few, and they will not load then you may need to install the
latest version of Flash. To install the latest version of Flash simply
go here and follow the instructions - http://get.adobe.com/flashplayer/
Does the game that won't load have a Weekly Challenge going on, especially on Wednesdays?
, here are the next troubleshooting steps to try:
If Java is installed on your machine but not enabled
you're still having issues and you're certain that Java is installed on
your machine, it may be disabled. All mainstream browsers have an
option for enabling Java, which ensures any applets that use it will
function properly. For a complete list of per-browser instructions for
enabling Java, visit http://www.java.com/en/download/help/enable_browser.xml
Here's what to do if clearing your java cache/browser cache and making sure your Java
is updated, doesn't resolve the issue.Anti-Virus Programs/Firewalls and Pogo
The most common causes
of problems that players encounter when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking software.
The easiest way to determine if one or more of these is the cause of
the problem is to simply disable them and see if the problem goes away.
If the problem goes away, then the next step is to figure out how to
configure the software to still protect your system without
preventing you from playing our games. In this case, you should refer to
the software's manual or help files for detailed instructions on how to
make the desired changes to the software.
Some common symptoms of this include:
"Server too Busy" Errors
Cards disappear or do not appear
Other graphics do not appear or are distorted
"Game Loading" indicator never goes away
Profiles never appear
Table windows never open
There are also several types of maintenance steps that can be taken
on a regular basis to try and prevent problems from occurring. This
includes deleting Temporary Internet Files / Browser Cache and deleting
Game Objects. We only officially support a few browsers as they are the
most common and compatible with our site. They are: Internet Explorer 8 and 9
, Mozilla Firefox
, Google Chrome
, and Safari
for Mac OS X
(and later versions of these browsers as applicable). If you do a
search on the help site for "Cache," you will find instructions on how
to clear the cache for those browsers.