20 Most Recent Canon imageRUNNER 2016 All-In-One Laser Printer - Page 9 Questions & Answers


Try using other scan software NAPS2 for example.

Canon Office... | Answered on Jan 07, 2020


Did you use Canon toner? Printer makers are in a battle with people who make their own toner. Canon may have figured out a way of disabling your off branded toner. May even be why you changed your toner. Forgive me if I'm wrong, not much to go on here.

Just check you removed all the packaging tape from the toner and nothing is obscuring the chip.

Canon Office... | Answered on Jan 07, 2020


you can download on canon website

Canon Office... | Answered on Jan 04, 2020


1.If you are using the multi-purpose tray, close it.
2.Open the front cover while pressing the open button.
3.Remove the toner cartridge.
Immediately place the removed toner cartridge into the original protective bag or wrap it with a thick cloth.
4.Holding the green tab (A), tilt the transport guide toward you.Do not take your hands off the transport guide until it moves back to its original position in Sep 6.
5.Remove the paper by pulling it gently.
Remove the jammed paper as horizontally as possible to prevent unfixed toner from spilling.
6.Move the transport guide back to its original position slowly.
7.Install the toner cartridge.
Push the toner cartridge into the printer firmly until it touches the back of the printer while aligning (A) on both sides of the toner cartridge with the toner cartridge guides inside the printer.
8.Close the front cover.

Canon Office... | Answered on Jan 03, 2020


. .Could be it's a blocked or damaged print head.
Failing that try to open the machine then plug in and as the heads moved close the lid after that it worked.Or try turing off machine, Open the printer like you will be inserting ink cartridges, turn on printer, when the cartridge/printhead unit starts to move, close the printer. When I did it it did a self check for 3 to 4 minutes and when it was done it was ready to print.
Don't know if it will be a permanent fix as I don't know why it suddenly stopped working, but it is working now.

Canon Office... | Answered on Jan 03, 2020


no we (FIXYA) do not have that

Canon Office... | Answered on Jan 02, 2020


Hi when you pull out that tray isnide of the machine there is a flag sensor ( plastic sensor) that detect the paper . Maybe is dirty or damaged

Canon Office... | Answered on Dec 30, 2019


Copier paper jam indicators can at times be tricky. Ok so on the last paper jam did you have to Rip the paper out in little pieces?
* If so look that the little finger on the switch where the jam was didn't get broke and therefor in a jam position.
* If the switch looks good paper dust is another problem if you can blow it out with a puff air get a can of compressed air and clean out because it's an OPTICAL switch looking for light passing across when a jam happens it closes the path and a jam is indicated.
* look for pieces of torn paper in other areas that are also causing the paper jam fault.
* Make sure all doors are closed tightly and as always try turning off and on.
Now if it's pulling doubles from the tray.

** Fan Paper before putting into the tray, this does 2 things get rid of static attraction to the sheet above and also helps get rid of small dust particles that cause problems. A can of compressed air and a vacuum helps do some PM work.
* You could have dirty pickup wheels, they need to be replaced periodically but if you have been printing on pre-printed or 2 sided sheets then a simple cleaning may need to be done. One way is to put a couple of sheeting of clean white paper in the tray, Moisten (Dampen) with 99% rubbing alcohol (70% will not work), you get this usually behind the counter in a pharmacy no script needed. It won't feed the wheels will rub and by doing so they clean themselves. remove and do again till no more rub marks come off on the moistened sheet "Now Just Dampen no dripping wet! " this will help extend service calls.

Hope I helped.
Mike

Canon Office... | Answered on Dec 29, 2019


that error indicate that the fixing film is damaged and need to be replaced

Canon Office... | Answered on Dec 27, 2019


Do you want to do the print head alignment from a computer or from the printer? If you are using a computer, what OS is installed and did you install the Canon full software package?

In any case, first load the printer with A4 or letter size white paper (at least two sheets) and make sure to set the paper size to that format. Make sure that none of the ink cartridges are reporting low ink. If a cartridge is low, replace that ink cartridge before continuing. (The printer must be on.)

If you are doing the print head alignment from the printer, press the Setup button (with the screw driver and pliers) several times until 4 is displayed on the LCD. Press the Black & White or Color copy button. Once the alignment sheet has been printed, carefully pick up the sheet without touching the areas with ink. Place the sheet print side down on the scanner glass. Make sure that the alignment mark on the bottom right corner is aligned with the alignment mark on the corner of the scanner frame (left side of the printer near the hinge of the document cover). Close the document cover and press the Black & White or Color copy button. Wait for the flashing lights to stop before moving the document cover or alignment sheet. If you see the Alarm light flash, press OK and take the appropriate action based on the error message.

From a Windows OS computer, open the Canon LJ Printer Assistant Tool. Click the Custom Settings link. Check the box for Align Heads Manually and check any other appropriate settings. Click OK and then OK for Apply these settings to the printer. Press Start on the Print Head Alignment. Do not open the printer cover. Once the alignment sheets are printed, look them over and answer the questions on whether the alignment looks correct for all of the rows and columns. See https://support.usa.canon.com/kb/index?page=content&id=ART167892&actp=search&viewlocale=en_US&searchid=1577398967983 for the pictures of the correct alignment sheet.

From a Macintosh, you need to use the Remote UI. Then select Utilities and then Auto Head Alignment. Follow the on-screen directions.

I hope this helps.

Cindy Wells

Canon Office... | Answered on Dec 26, 2019


Hi,

Simply check for any open lids and close. Or you may also open and close again. ThanksI

Canon Office... | Answered on Dec 26, 2019


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Canon Office... | Answered on Dec 26, 2019


Try using https://m.youtube.com/watch?v=nB-WXaO_ViM , you may also need to reset the waste ink counter.

Canon Office... | Answered on Dec 24, 2019

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