20 Most Recent Microsoft Wireless IntelliMouse Explorer Questions & Answers


Try going to microsoft help and support or microsoft replacement products. If you dig around enough in microsoft you'll find about anything. Also you can e-mail a tech, rep, or what ever they call them selves and get an answer in three or four days, if you're lucky. Also If you know anyone else that has the same mouse you can burn the software off their usb on to another, it don't have to be the little tiny thing . Get you a USB with a few MB on it and burn you a copy or two, DanGill

Microsoft... • Answered on Sep 10, 2018


I had the same issue and using clorox wipes only made it worse. I eventually used Lacquer Thinner, which is usually a mixture of solvents able to dissolve a number of different resins or plastics. It can be purchased at most home improvement or hardware stores. It worked perfectly. It is a bit of a messy process and there are fumes. I wore rubber gloves and did it in my garage using several paper towels. I also recommend applying scotch tape to the edges of the non-rubber areas to protect the finish. Also avoid getting it on the bottom of the mouse.

Microsoft... • Answered on Feb 19, 2014


Having experienced the same problem with (2) Intellimouse Explorers I analyzed the problem and found a solution after driver updates failed to correct it.

Remove the single screw inside the battery compartment, lift off the rear portion of the mouse top cover, then gently lift up the back end of the remaining shell.

Once you have the inner workings exposed, use a Q-Tip to dab rubbing alcohol on the right click button's micro switch, manually clicking it a couple dozen times to clean the button's inner workings. Do not work about shorting out the mouse, as alcohol is non-conductive, and non-corrosive. It will not harm the electronic circuitry.
It doesn't hurt to do the same for the left click micro switch and the side button switches as well, as long as the mouse is disassembled.

Next use a clean Q-Tip to clean the edges of the top & bottom housing. This is the most likely cause of the right click button failure - there are small particles of debris lodged along the edge where the travel of the right click button is supposed to depress, but cannot.

Next, turn the top cover over and move the catch on the right underside forward and push it gently downward to uncatch the edge of that latching clip. The click on the left underside is a bit more complicated and requires a gentle lifting of the rear pins and moving the left clip more to the left and downward to release it from it's locking position.
Once you have freed the actual button's cover from the rest of the top cover, clean it thoroughly with a Q-Tip swab soaked with rubbing alcohol.

While the works are exposed, check for hair and debris around the scroll wheel as well. The small plastic wheel cover lifts off starting from the read and tipping up and forward.

Carefully reassemble all parts and hte right click function should now be restored. The debris has been removed and the right click now has it's full range of travel restored.

Microsoft... • Answered on Jan 11, 2013


Use fine sandpaper to remove the outer coating that becomes sticky.

Microsoft... • Answered on Dec 27, 2012


Disconnect that USB device. Download and install an updated driver, then try reconnecting the device.

Microsoft... • Answered on Jul 13, 2011


  • Put in the batteries Find the battery covers and slides it off. Insert the appropriate batteries. The wireless receiver that plugs into the computer runs off the computer's power and needs no batteries.
  • Plug in the receiver to the computer. Usually the receiver will plug into the USB port, but some plug into the mouse port. If all of your USB ports are filled, see if the mouse came with a USB adapter. The adapter fits into the mouse port. Be careful not to accidentally force the mouse adapter into the keyboard port.
  • Connect the mouse once you have it plugged in. The receiver should have a visible button that is easily push able by the average human finger. The mouse will usually have a very small hole with a button inside it that can only be pushed by something like a pencil or paper clip. Push both buttons at the same time with the receiver and the mouse relatively close to each other for about 5 seconds or more.
  • Position the receiver in a place that isn't far away from the mouse. Depending on where you are, you can place it on the monitor, on the tower, on the back of your laptop (if you are installing the mouse to your laptop) or on the desk. The furthest a wireless mouse can get away from the receiver without working very well is about 9 feet (2.7 meters), so keep that in mind.
  • Test your new mouse.

If you plugged into the mouse port, restart your computer manually.

If you plugged it into the USB port you may begin using it.

When the cursor moves when you move the mouse, you have connected the mouse properly. If the cursor doesn't move, try repositioning the receiver. If it still doesn't work, you may need to restart your computer (if you haven

Microsoft... • Answered on May 16, 2011


Remove the battery and put it back again

Try plugging the receiver in a new USB port and install the drivers again. If it is already installed, make sure the Mouse is being detected by viewing it in Device manager.

After following the above steps, you can press the connect button to sync up with the receiver.

The issue can most probably be related to corrupted/hang drivers so you can try restarting the computer and changing USB slot for receiver.

Microsoft... • Answered on Mar 12, 2011


Hi,
You can go to Control Panel > Mouse and there will be an option for you to swap mouse buttons. Try that and see if your right click still works (as a left click) after you swap it. That should confirm your case.

Microsoft... • Answered on Mar 08, 2011


Right click on the icon for your mouse by the clock or in the tray by your computers clock and go to properties and see if you can disable it in show/hide notifications

Microsoft... • Answered on Jan 19, 2011


Hi Ken,

You can download the software of your mouse from this link. You should select "Wireless Intellimouse Explorer", and your operating system to find the compatible driver and software. You can see the the help file there.

Hope this helps.

If you would like to vote for the answer, this will help the others to see the similar problems solved and also will be a satisfaction factor for me to continue helping you.

All the best.

Microsoft... • Answered on Jun 03, 2010

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