20 Most Recent RCA DISH Network(r) 311 Satellite System Questions & Answers


Hello, I am a Dish Network technician.

The most likely reason you're having this issue is may be some type of switch between your closet and your TV jack, that you're bypassing when you install the 50' lead. Your best bet will be to schedule a technician to come for a visit, we have the tools and training needed to find and eliminate your issues with ease. Most likely, this is something that the average person won't be able to tackle.

RCA DISH... | Answered on Jun 16, 2015


Lonnie, You have a simple problem,the 119 satellite is lower in the sky than the 119 if you make sure the pole you are mounted on is straight and plum ,then simply raise the dish a few elevation degrees and turn the dish to the left.Your dish is aimed low and to the right.

RCA DISH... | Answered on Jun 16, 2015


Go here to find all the info you need to fix your receiver.
Good Luck.

RCA DISH... | Answered on Apr 16, 2012


Hi my name is Mike Houston of DISH Network and I see you arehaving an internal communication failure on your receiver. There should be athree digit code on the top right of the screen. That three digit code willhelp me determine what steps need to be taken to resolve this issue for you, Iwill send you my e-mail and we can correspond through there. [email protected]

RCA DISH... | Answered on Sep 04, 2011


How many coax cables are you using from your dish, 1 or 2? Do you have a switch between the dish and receivers? I am assuming your have a 1000.2 dish since you say you have the 129, 119, 110. On the LNB you have 4 coax ports. Facing the LNB, the port on the far left is for 119, the next is 110, then 129, and that last on the far right is for an additional dish. If you want to get 119 and 110, just use the 2 ports on the left. Once connected, run your check switch. I hope this helps.

RCA DISH... | Answered on Jun 29, 2011


It would be our pleasure in helping you get those missing channels back. The first thing we want to do is press guide button twice to display "Favorites List" option. Press guide button to rotate through selections until "All Sub" is selected. By selecting All Subs the programming guide will only display the channels that you are subscribed to. If you are still not getting those missing channels we need to check some things on our side; please give us a call at 1-800-333-DISH (3474) or use or online chat too here: http://goo.gl/QR0vg.

We hope this helps. Thanks for choosing DISH Network!


Phillip Chang
DISH Network Customer Service Department

RCA DISH... | Answered on Mar 18, 2011


Hi lisac1351,my name is Mike Houston of DISH Network and I was reading over your post and ifthe 311 receiver is not getting any power please unplug it for 10 seconds.After plugging it back in within 3 to 5 minutes you should see the power comingon, if you have any questions about this please contact me directly at [email protected]

RCA DISH... | Answered on Mar 16, 2011


Hello!!! Remotes can be tricky sometimes!!! Try a power scan. It scans the TV for the right code, instead of inputting codes.

1. Hold down the Clear TV button until all lights at the top of the remote light up
2. Press the red TV POWER button
3. Press and release the up arrow on the remote about once a second until the tv turns off.
4. When it turns off, press the # (Pound) button
5. Try powering the tv on/off, and try the volume. If one or more of these functions do not work, start over at step 1 again.

Hope this helps!!

Becki Barned
DISH Network Customer Service

RCA DISH... | Answered on Mar 11, 2011


We would be happy to help you with getting your DISH Network remote to control your RCA TV. We're going to start by pressing and holding the TV button located on the top of your remote until all mode button back lights come on, and then release. Use the number buttons to enter the codes for your RCA TV here are some of the codes we currently have: 503, 627, 633, 725, and 505. Press the pound (#) button. To check that the code works try several different functions on the remote to make sure it will properly operate the TV. Remember that some codes may not be compatible with your equipment. If this is the case, try the other codes listed for your RCA TV until you find one that is compatible with it.

We hope this helps and thank you for being a valued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

RCA DISH... | Answered on Mar 10, 2011


1. TV on.
2. On your Dish Network remote PRESS AND HOLD the small clear tv button until all buttons across the top of the remote light up and release.The only button lit should be the clear tv button that will be flashing.
3. Press the small red tv button next to the power button and release it. This should leave the clear tv button that was flashing lit solid.
4. Now slowly depress the channel up key until the tv turns off.Each time the up channel button is depressed the clear tv button will cease being lit and once it is released the clear tv button should remain solid. If the clear tv button flashes multiple times it usually means there is no known code for your tv, there may be another code that will work so continue on.
5. Once you are successful in getting the TV turned off press the channel down button once and then the channel up button. This should turn the TV back on.
6.Press the # key button on the remote. The clear tv button should flash three times then press the record button and try the volume up/down and the small red tv button. You should be able to turn volume up and down and turn tv on /off. If only one of these function it means that you have only found a half code and need to try the process again. Not all TV's have full codes or any codes at all especially combo units.

RCA DISH... | Answered on Mar 10, 2011


The process is not too difficult, and shouldn't take more than 3 hours, which includes running all of the needed wires. I could detail the process here, but I think this how-to is a very good guide, complete with pictures. If this answer helps, please rate my post accordingly!

RCA DISH... | Answered on Mar 04, 2011


the only way to unlock it without the code is to contact dish network

RCA DISH... | Answered on Feb 24, 2011


It sounds like you were wanting your dish satellite readjusted, ipailo, is that correct? If so, what is the problem with it? Are you having issues with the signal? Let me know in a little bit more detail and I would be more than happy to assist you further with that!

RCA DISH... | Answered on Feb 24, 2011


Hi myname is Mike Houston of DISH Network and I was going over your post and whenyou move the receiver you always want to make sure all connections are in thesame place. The SAT feed coming into the house will connect to the SatelliteIn, and your TV connects to the CH4 CH3 on the back of the receiver. I willsend a link that will help with these steps. http://www.dishnetwork.com/SupportSection/bbs-screen

RCA DISH... | Answered on Feb 15, 2011


Hi CharlieO my name is Mike of DISH Network and I was reading over your post and seenwhere your 110 satellite is not locking in or on your install summary screen. Iwould be more than happy to help with this issue and to research further I willneed to look at the account to look what satellites they have setup on youraccount. I will need your account number or your phone number; I will leave mye-mail so you can contact me directly. [email protected]

RCA DISH... | Answered on Feb 15, 2011


Hi mendezjuanmy name is Mike Houston of DISH Network and I was going over your post thereare some steps I can give you to do through here. You will want to make surethe TV is set to channel three unless you are running through an input of theTV. The next thing you will want to do is unplug the receiver for 10 secondsand it will power up by itself and acquire the signal and download the programguide, after the guide downloads you will get your programming. I will leaveyou my e-mail if you have any further questions. [email protected]

RCA DISH... | Answered on Feb 14, 2011


Hello, I hope that this has been resolved for you already, but if not, here are some quick and simple steps to run through! Just follow the link below to get this remote working. Steps 1-5 are to program the remote to the receiver to control channels, and 6 and on is to program the remote to the tv to control the volume. I hope this helps!!!!!!!

http://www.dishnetwork.com/SupportSection/remote-setup

Becki Barned
DISH Network Customer Service

RCA DISH... | Answered on Jan 19, 2011

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