20 Most Recent SanDisk Sansa c140 MP3 Player - Page 5 Questions & Answers


Hi I am facing the same problem. I think there is no alternative other than send it back to Sandisk.

SanDisk Sansa... | Answered on Jul 31, 2008


You can update the firmware. This will return your device to factory settings and fix any internal errors. All your current content will be deleted.

Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 27, 2008


Download the latest firmware to reacquire the software, or reinstall the software from Sandisk's website.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

SanDisk Sansa... | Answered on Jul 14, 2008


Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 14, 2008


reformat the player it will clear it all up

SanDisk Sansa... | Answered on Jul 08, 2008


Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 05, 2008


Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 05, 2008


Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 05, 2008


Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 05, 2008


Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 05, 2008


This method will format it and return the device to original factory settings.

Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 05, 2008


Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 05, 2008


What I would recommend you to do is to make sure that your device is under MTP mode instead of MSC...to do that go under menu,setting, usb and then there should the two mode listed there...then you want to plug your device in the back of your computer..not in the front..tghat is very important....once you do that..open up your windows media player...click on your start thee sync panel..if your device is recognize properly it will be showing there on the right side..and if its not listed properly, it will say connect a device..if thats the case..click on your start menu right click on computer and then click on propetties, click under hardware and then device manager..your device should be showing there...check under disk drives to see if your device is showing there and if it doesnt you want to right click and hit uninstall...we dont want your device to be under disk drive ..we want it to be under windows portable device...once you uninstall it...go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

SanDisk Sansa... | Answered on Jul 05, 2008


SanDisk felt the need to hide the MUSIC folder.

You will need to enable hidden files and folders on your computer.







Best of Luck.

SanDisk Sansa... | Answered on Jul 05, 2008


Trash the Dumb thing. I have one and it is giving me the same problem by not leting me import new songs or delete the old ones. This device is out dated and that is the problem.

SanDisk Sansa... | Answered on Jul 05, 2008


Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

SanDisk Sansa... | Answered on Jul 05, 2008


For Sansa or Sandisk problems, contact http://www.sansacommunity.com/ This site is dedicated to Sandisk products and can help you. Good Luck

SanDisk Sansa... | Answered on Jun 26, 2008


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Keep in mind thats going to delete all the songs on the device...

SanDisk Sansa... | Answered on Jun 19, 2008


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

SanDisk Sansa... | Answered on Jun 04, 2008

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