20 Most Recent Xerox CopyCentre C20 Black and White Copier Questions & Answers

The document feed rollers may be dirty/worn which is causing the paper to come into the scan area late causing your document cut offs. use a clean, lint-free cloth dampened (not moist) with water and clean the document feed rollers. Confirm they are dry then, try scanning multiple pages and see if they pull through without stalling. If they do, it's time to replace those rollers.

Xerox CopyCentre... | Answered on Aug 28, 2017

I am afraid that that foult code means that the machine's software has to be reloaded. The only way this can be done is by a qulified xerox tech. It need a laptop with special software to connect to the machine to do the download.

Xerox CopyCentre... | Answered on Apr 02, 2016

Unplug the machine, open the right door. Get a phillips screwdriver.
Look on the upper portion of the paper path, you will see an assembly with yellow waning stickers that say HOT. There are 4 silver screws on that fuser assembly. Remove those screws, and unplug the white connector. Pull back toward yourself to remove the fuser.
Lay it down and remove 2 silver phillips screws , it will open up and you can remove the paper. Make sure the machine has been off for a half an hour or so, It is hot. Take a good look at the black aluminum coated roller on top. See if it looks smooth and clean, If it has a lot of toner built up on it, you will have to repalce the fuser or it will continue to jam and give you ghost ( light reprinted) images up and down your page.
Also the M20 does not handle large black ares on a page such as a picture or magasing cover being copied. Largs solid areas tend to stick to that heat roller. If you do copy a photo, try and allow about 2 inches on the top of white. Just move your original down on the glass about 2 inches from the edge. 2 inches to tie right of the edge of the glass.

Xerox CopyCentre... | Answered on Jun 16, 2015

There is a green lever underneath the scanner (where the copies exits). Push it towards the rear of the machine.

Xerox CopyCentre... | Answered on Dec 14, 2014

You have something on your "**** glass", the narrow piece of glass that the scanner "looks" through during adf use. Get some window cleaner or rubbing alcohol and clean it with a damp cloth. Often, it's correction fluid (Liquid Paper). A little dot is all it takes because the paper is traveling across the dot, effectively drawing a line down the length of the page.

(Please rate this response as I'm trying to obtain the next level.)

Xerox CopyCentre... | Answered on Aug 17, 2014

You have a dirty laser, I will tell you how to clean it when I am awake.

Xerox CopyCentre... | Answered on Aug 17, 2014

check under the screen and above outputtray (Ceiling) there's a slide which probably is in the wrong position

Xerox CopyCentre... | Answered on Dec 10, 2013

The area where the copies come out, between the paper tray and the scanner.

Xerox CopyCentre... | Answered on Jul 07, 2013

HP had this problem. There's a small roller inside and a pet snaps off so it can't put enough pressure onto paper to pull into machine. Check for broken parts. And check for any grease that might have contaminated roller.

Xerox CopyCentre... | Answered on Jun 21, 2013

there is not much in the diag
but try
hold 0 down for 5 sec then press start
type 6789
there you go
to go out you just reboot

Xerox CopyCentre... | Answered on Dec 23, 2012

u can find manual for this copier at the link below:

Xerox CopyCentre... | Answered on Jul 20, 2012

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