20 Most Recent Janome Memory Craft 9500 Computerized Sewing Machine Questions & Answers

I do not think this is a DIY repair. That said, it seems likely gearing has been damaged. Without a workshop manual, even if you found the gear, you do not know the identification number for it. I see no authentic download of the workshop manual on the web for this Memory 9500.

I only find the Instruction manual available on the web (freely available at the Janome site). Even if you find a Janome technician on an answer site, that is not going to get you disassembling the machine, replacing the part, reassembling it, and adjusting it.

Check Janome support and see what they offer: tech advice, workshop manual for sale, and/or parts. You are likely to conclude you need to find someone at a service center.

Here are some links:



Instruction Manual Janome and Newhome 9500 (hardcopy, some parts)

http://www.janomeservicevideos.com/wordpress/wp-content/uploads/2015/02/Error-Codes.pdf There is only one reference to the 9500 on the page.

Janome Memory... | Answered on Sep 03, 2017

Have you tried a new needle?

If re-threading, changing the brand of thread, etc. does not work, then it's likely your machine is out of time. Search for sewing machine timing or take it for service.

Janome Memory... | Answered on May 25, 2017

If it was sewing correctly BEFORE the needle break...why did the needle break in the first place?...and what fixes did you make?
If it sewed properly...what changed?

Cut your upper thread close to the spool...make sure the presser foot is raised and pull the cut off thread section through/out of the machine from the needle area (sewing direction...do not pull the thread backwards!)

Clean out the bobbin area...remove any traces of lint or pieces of thread...look for any broken off needle pieces... brush the bobbin area out....then add a drop of sewing machine oil (but only if your manual says to oil that area).

Remove the needle plate to expose the feed dogs...brush/clean out that area too and add a drop of sewing machine oil...then secure the needle plate back on.
Replace the needle...do it again...yup...some needles arrive bad from the factory. Make sure the needle is inserted and positioned properly. Then thread the machine WITH the presser foot in raised position. (The thread needs to get seated into the upper tensions.)
..with the.presser foot down...thread the new needle.
Oh...and use the correct needle for the thread. (a universal 80/12 is standard).
Thread can cause issues too. Try a different bobbin, or maybe a different spool of thread to see if that makes a difference.

Janome Memory... | Answered on May 01, 2017

Compact Flash Card MC9700 MC9500 and MC300E


sites like:


Janome Memory... | Answered on Jan 30, 2016

Take it to a repair shop .

Janome Memory... | Answered on Nov 08, 2015

K ?

what problems

your question is far to vague .. to give any answer past a question???

Janome Memory... | Answered on Jun 04, 2015

it sounds like the computer is not responding correctly, it would be a good idea to have the machine checked

Janome Memory... | Answered on Jun 04, 2015

Here is a direct link to the Janome website for your machine's software:


Best wishes,

Janome Memory... | Answered on Feb 19, 2015

Here is a google of your question:

Janome Memory... | Answered on Feb 18, 2015

In your alphabet page there is an icon that looks like a box or an icon that looks like underline. these both represent space.

Janome Memory... | Answered on Dec 02, 2014

Have you tried customer service for the software of your machine?
sometime it depends on the window your using you might have to keep using your old laptop. I had to revert back to an older model computer in order to continue with my machine but it was a different sewing machine. Check with the cs of you software im sure its cost you a lot. Hope that helps

Janome Memory... | Answered on Aug 28, 2014

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