20 Most Recent Bose & Wave& Music System Questions & Answers

I think there may be a problem with the system (defective parts) - I, too, am having this issue. I am going to contact the BBB - maybe if enough of us complain we will get a recall. To file a complaint:


PO Box 9168
The Mountains
Framingham, MA 01701

Bose & Wave&... | Answered on May 01, 2019

try the reset buttom .

Bose & Wave&... | Answered on Apr 08, 2019

Hello, Dawnsvanb -

This is the link to the Bose Corporation list of authorized service centers:

Scroll down that page for the listings (links) for Iowa. Once you choose Des Moines, you will see that the nearest Bose repair center is in Leawood, Kansas (a suburb of Kansas City, Kansas.)

This is the toll free number for talking with a Bose Customer Service representative regarding Bose repair service:

Best wishes.

Bose & Wave&... | Answered on Jan 21, 2018

CD player lens run on a ratchet teeth system that moves up and down. When you hear it clicking, it could be that the mechanism has either fouled, or has teeth missing, or is damaged. It might be possible to correct the problem, sometimes with superglue. But it needs looking at to determine the damage.

Bose & Wave&... | Answered on Sep 09, 2017

PS no good.

Bose & Wave&... | Answered on Jun 25, 2016

Try different outlet. If still nothing then something may be wrong with the power supply of unit.

Bose & Wave&... | Answered on Jun 25, 2016

Of course.

At the rear of your TV, find the Red and White RCA sockets, which are the Audio OUT.

At the rear of your Bose, find the Red and White RCA sockets, which are the AUX IN.

Using an RCA audio cable, connect those 2 pairs of RCA sockets.

Then, on your Bose, select AUX as the source, and if you've done EVERYTHING correctly, your Bose will now be the speaker system for your TV.

Bose & Wave&... | Answered on Feb 22, 2015

The notoriously unreliable SMD capacitors which Bose installed are long defective. That's just the start of your problems.

You'll need to replace those defective capacitors with much higher-quality units than the original.

Only a tech experienced with SMD work should attempt this repair.

Replacing the PCB will solve your problem for only a short time, as you are just getting the original standard junk again, but new.

Bose & Wave&... | Answered on Dec 29, 2014

There are special cleaning CDs with bristle hair attached.
You moist them with the special supplied liguid and put the cd in to play.As they spin they gently brush the lens and clean off any debris.
Otherwise you have to open the machine to do it manually with a microfibre cloth (GENTLY) and clear alcohol (JUST A DROP)...

Bose & Wave&... | Answered on Dec 20, 2014

You need to buy the correct replacement lens - usually on ebay is a good selection. Keywords - Bose Laser. Email the seller, and ask for help to identify which lens you need.

Then disassemble your machine, and install the new lens.

If that's too complicated for you, have a local technician do the work.

Bose & Wave&... | Answered on Dec 18, 2014

You need the Service Manual. On the PCB, there is a resistor to change.

Bose & Wave&... | Answered on Nov 02, 2014

From an other web site

If you have a cd or two stuck in your Bose wave radio, here's how to remove it and save yourself $99. This procedure is for the radio (model AWRCC1 or similar) with a single front loading cd slot.

1. First unplug the power, wait a minute, and then replug power, watching the front display.
2. The display will read "Ejecting". If the cd ejects, then you're done and can skip Part II. If it doesn't eject and/or it displays "Disk error" then you'll need to do the Part II steps.

1. Unplug the power cord.
2. Turn the radio upside down with the front facing you.
3. Remove the 5 screws from the bottom plate.
4. Hinge the front of the bottom plate up no more than 2". Don't overdo this or you'll damage various ribbon cables inside. Use extra hands or a prop to keep it open this amount.
5. Reach inside and tilt-up the front of cd player's metal housing just enough to access the rims of the cd(s) within the space created in step 4.
6. Pinch the rim(s) of the cd(s) and gently pull it/them out.
7. Reverse these steps to reassemble your radio.

Enjoy your cd player again!

Bose & Wave&... | Answered on Oct 09, 2014

It is very difficult to remove a stuck disc and may require removal of the cabinet to get inside the works. Best to take it to a qualified service shop where they can do it for you.

Bose & Wave&... | Answered on Oct 09, 2014

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