20 Most Recent Muratec - MFX-1300 Copier Questions & Answers

The most likely cause is either the fusing unit located in the right side door (orange in color) or a main motor lock. To determine what the trouble is, you need to enter the maintenance mode. On the control panel, press the "program * 6 keys in order. Press the right arrow key until service mode is displayed and press enter. If the display says heater error you have a bad fusing unit. If it says Rx motor, then the main motor is locking up. Check the drum and toner cartridge for motor lock problems.

If the machine is saying "Please Call Service"..you will have to access the Service Call function to determine the exact problem.
Press PROG,*,6
Press PROG to select "service call" mode, then press ENTER.
The Error Mssge will be displayed.
For example Heater Error, Drum Fuse Error, Inside Fan Error, etc, etc...
**Most common( given m/c age.) would be "Heater Error"...which indicates a problem with the Fuser Unit.....if this is the case you will need to contact local Muratec service for parts.

Hi this is a standard message when the machine needs to be seriviced or parts need to be replaced because they have reached there life it is best to have a certified engineer service the machine for you

Hi yes it may be caued by the charge roller arching or damaged replace the charge roller also check the transfer seperation unit for arching
the above will fix this issue

Because it "thinks " there is a piece of paper jammed.
Open the machine make sure there is no jam, take out the paper cassette and check or change the paper for fresh paper...put the cassette back in and try to make a copy again. As a last resort try making a copy with a piece of paper thro the "by-pass" tray and see what happens.

There is a Black plastic cover that you close down on top off the toner cartridge....open that up and on the underside of that plastic cover you will see a row of small glass eyes...give them a wipe with a cloth or your finger as you may have gotten toner or dirt on the eyes.

Instructions are on page 3.21 of the operators manual.
To switch the Report ON/OFF do the following....
Press PROG, C,1, 0, 3, ENTER.
pRESS to toggle setting On or Off...Press ENTER to save the setting.

Yes...the MFX-1300 was only a copier/fax machine when originally sold, so there was no facility to connect to a P.C.
To connect to a PC there was an Optional Printer Control PCB available.

do you have the users manual??? if not get one at this address
http://www.muratec.com/new/support/manuals-for_muratec0o34534021023994938849.asp then try printing out a list or report of some kind...see if its still all black. If pages printed from memory are ok does the lamp undert the glass come on when you make a copy.???

The new cartridge came with some paper work and you have to reset the life counter. I should be under the user funcation. Or you may have to have the cover open and turn it On. and follow the instructions

The drum should only be replaced when the display says "REPLACE DRUM" ...NOT when the display says "Replace Drum Soon"
...try the following...... Press PROGRAM,*,*,I(thats capital letter i) then press ENTER.
SHOULD RESET IT

You most likely have a problem with the fusing unit....this will have to be repaired/replaced befor the error code will go away.

YES....try the following...... Press PROGRAM,*,*,I(thats capital letter i) then press ENTER.
SHOULD RESET IT.

Afraid this is a "Simplex" machine. To make duplex copies you will have to put paper back in cassette to copy onto second side, and then turn original over on glass or into doc feeder.

I checked with the muratec web site and parts manuals don't seem to be available. You might consider upgrading to a new fax machine.