Top 20 Maytag Neptune MAH9700 Front Load Washer Questions & Answers

this fault code ind a door lock problem ,hence this is why it wont start , it thinks the door is not closed , id say the door latch mech. needs service

get motor checked ie brushes or capacitor

From the top. Lid off reach down to the unit two bolts and a wiring block.

This was taken from the MAH8700A 27" washer service manual, I'll look for the 8700 if I have one, since Samsung made both of these models, I think the failure codes are the same. Pleazer Appliance...

not always because when you press buttons it will click but if it clicks more then once you may have a problem with the board.

If the door will not unlock, try to disconnect the power for a few minutes. It should unlock after being disconnected.

Control lock prevents any functions on your control. ( this is like a child lock). I’m happy to assist further over the phone at https://www.6ya.com/expert/donald_a8261495ff0777e2

Check to make sure the rubber boot doesn't have a cut in it.

Look at some of these videos to help you out.

Maytag Repair Manualhttp://www.applianceblog.com/manuals/MaytagNeptunenew.pdf

you will have a flap on the bottom right hand side flip it down and get your self a towel and a bowl and a saucer put the saucer just under the pump you will need to start to unscrew the pump screw slowly and close it so you can keep emptying the saucer in to the bowl ok onece all water is out of the pump you can open the door ok please make sure the machine is swicth off be for doing any thing ok

There is a problem with the water level switch. Either the tube is kinked or the water level sensor is bad.

If you remove the top you can check it; the top is held on with two screws at the back, and the water level sensor is attached to the right side of the cabinet. Check the tube and wire connection. Remember previously unplug the machine.

Hope this helps.

Hello, jim I am trying to help you out here. Maybe this will help some? I am know on Fixya as the cleanup expert pro. Which means I spend my own personal time to seek out customers that maybe have not had there problem yet solved by the other fantastic great experts. I do this on my own for free. Think of me as a Specialized Trouble Shooter.I have found out that it appears that lots of customers appreciate my efforts and help. So, I thought I would take some of my own personal time to see if I can help you. Even though this Informational site may not have your exact model or brand, But this site will help you a lot. Here is the site link about everything you want to know about washing machines and possibly yours, from repair to trouble shooting it.http://home.howstuffworks.com/how-to-repair-a-washing-machine.htm Please if this helped you at all, if you can find the time and in your heart to rate my help and some kind words written would be appreciated for my free help, I would appreciate it. Like I said I just try to help, If anything this is good information for future problems. If you felt that my free help was a waist of time for you, I'm sorry. I do not get paid to help people on the site, I do it cause I like to help and maybe make a smile on someones face.Here is also my direct link to my own pages of other areas of my expertise for other problems you might have in Automotive, Appliance, and Electronics. Drop In anytime for my help. http://beta.fixya.com/users/mc1beanThanks Mike

All you need to do is to remove the mains plug and check the leads to the main controller unit. If there is power to the panel but there is no life on the board then the controller unit is faulty and needs to be checked for the fuse if not the fault is within the board which might need a consensus to confirm.

Hi from retired Englishman in SW France,

I would gently suggest as a first step that you clean the drain motor/pump lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to rinse or spin or release the door lock if there is any water still left inside.
Following are my complete and hopefully 'coverall' pre-typed guidance notes for checking both the drain motor filter and the drain motor ;-0)
REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT (alternatively use a wet vac as sensibly suggested by VinnyB1234!)
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!). These panels are either held on by (plasic) screws or will just pull off. Most filters are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play.
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning.

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Hi.

There are several things to check.

Check the position of the drain hose. Ensure that the height is as specified by the manual or you get siphoning and drain does not end.

Access the drain filter. With most front loaders this located in front at the bottom in a corner, there should be a trim or an access panel.Top loaders have an access panel at the back, or more commonly the pump is accessed from underneath, bending the appliance on one side and securing it.

The machine has a pressure switch. It is a sensor connected to a long thin rubber hose. The pressure switch is often in control assembly. Clean hose and switch. One way to test the pressure switch is by blowing into the switch, but manufacturers say this must not be done as you can damage a good switch.
The pressure switch is difficult to test in full. Testing is done either reading voltages while machine is cycling or reading Ohms at the switch with tub empty and full. For safety reasons I suggest users to avoid performing tests or maintenance that must be done with power on.

Most machines have a tech booklet tucked inside the control panel assembly. You take off panel that is held by a couple of screws and see if there is the envelope with the sheet.


Here a page about drain/spin problem.

Start checking drain hose and drain filter. If machine is a front loader the drain filter access is located behind the door at the front bottom side of the machine.

Regards.

Ginko

ND code means 'No Drain' and it is probably just something caught in the pump. I've seen where a coin can get in there and keep the pump from starting.

Some other items known to stop a Neptune pump: rubber backing from a rug, rubber bands, bobbie pin, lens from a flashlight, tooth pick and a bra wire. Maybe you had something different in your pump? If so, please comment with what you discovered in your pump.

If you have a floor drain you should be able to drop the discharge hose to the floor and let gravity pull the water out so you can take the pump out and get a good look at it.

Also a word of advice to avoid wasting time. The pump is usually towards the front of the machine.

Hope this helps.

Hi from retired Englishman in SW France,
I would gently suggest as a first step that you clean the drain motor/pump lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to spin or release the door lock if there is any water still left inside.
Here are my complete and generic guidance notes for checking both the drain motor filter and the drain motor ;-0)
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!). These panels are either held on by (plasic) screws or will just pull off. Most filters are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play.

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT.
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning.

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C