20 Most Recent Maytag Neptune MAH9700 Front Load Washer - Page 5 Questions & Answers

I suppose that the repairmen would know than I would, but I do know that any washing machine that is not level will walk and vibrate and really shutter on the spin cycle. I would try to level (using a level on the top part of the machine that is flat, if there is such a portion) the machine so that all four feet (pads) are secure with their locking nuts up against the body so that they can't turn and cause the machine to go out of level.
Sorry I can't be of more help.

The "oe" code indicates a water pressure problem. Remove the water supply hoses and check the small metal screens inside the water inlet valve. Make sure they are clear of rust or debris. Check the water inlet valve solenoids. They can can be tested using a multimeter or ohmmeter. Check for continuity. A lack of continuity means a bad solenoid I will attach a photo for reference. Hope this helped and best wishes.

Hi Ron,

I found most of this on another site, and am including it here for your enjoyment. The problems are listed sort of in progression; try step 1 before 2, etc. It sounds like the tech gave you the most common cause and solution, but it sounds like two cycles may be necessary to rule out the detergent solution.....it usually is though. But WAIT! There's MORE!

The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If “Sud” is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds.

Potential Causes

• If too much detergent was used, run the unit through a Rinse/ Spin cycle then a Normal cycle without adding any detergent. This should clear the unit of the excess detergent.
• Check the drain hose and make sure it is not plugged or kinked
• Check Wire Harness connections to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
• Check / Clean Drain Pump Filter of foreign objects
• Check Drain Pump
• Check the Pressure Switch
• Check CCU

Replace failed component.
I hope you found this to be of help, and at least mildly entertaining!
Best regards, --W/D-- please feel free to rate his solution!

the latch on the door/lid

Check for ~220 volts AC across the two slanted contacts on the dryer power socket. If nothing, check the house electrical panel for tripped dryer circuit breakers(pair)--push the breakers OFF, then ON to reset. Recheck for 220 volts at dryer socket--if ok now, try the dryer. You need to use a voltmeter for this checking. If it starts, then quits, you likely have an internal short (heating element) inside the dryer case that trips the circuit breakers.

I have a Maytag Neptune MAH 9700. It died one day and the door remained locked. I am guessing the circuit board is fried so it's a good thing I purchased a five year extended warranty. The problem though, is that my 2 year olds BLANKY was in there and she won't go to bed without it. Can't wait 2 weeks for the repair guy. I was able to remove the top and (after I unplugged it of course) get my hand to the bottom of the switch housing. Seems there is a small opening at the bottom. I pressed up with my finger and was able to get the door opened. Whew!!! Hope this helps. ; )

try the cancel button it will drain the water and release the lock

IT SOUNDS LIKE THE PAKING STRAPS MIGHT NOT HAVE BEEN FULLY REMOVED, OR THE HAS BEEN A SMALL CLOTHING ITEM THAT SLIPPED THRU THE OPENING WHEN YOU OPEN THE DOOR THERE IS A SEAL AND IT IS VARY FLEXABLE SOMETHING COULD HAVE GOT THRU, BUT IT STILL SOUNDS LIKE THE PACKING STRAP WAS NOT REMOVED ALL THE WAY IT COULD HAVE BROKE OFF WHEN BEING PULLED OUT, IT'S JUST A PLASTIC STRAP BUT MIGHT HAVE TO REMOVE THE FRONT COVER TO GET TO IT,

motor needs replaced

I had the same problem, once I remove the shipping bolts on the back of the machine it worked fine.

On the 9700s it's even easier - three screws on the front bottom panel below the door, then use your hand to unscrew the large round handle in the front center. When you can't unscrew any more, pull gently and the filter / catcher will come out.

It's amazing how much stuff mine held - 4 breastfeeding shields, a pencil, a pen, a fake mouse, and lots of grey gunk.

Screw it back in, put the panel back on, and you're in business.

we had the same problem with ours....nd means not draining and that means that there is something, probably coins stuck in your drain hose. pull the drain hose out and check it for change and make sure something isn't stuck.

DC means: Unbalanced load prevented the washer from
spinning.

This happened to me when i was washing a single shirt (red shirt, first time washing so i did it seperately so it wouldnt bleed into other clothes)

So i set the washer to "drain", waited for the door to open, and wrung the shirt out by hand. Next load it worked properly.

did you try unplugging the unit for at least 10 minutes?

IT SOUNDS LIKE THE OUTER BAND TO HOLD ON THE DOOR BOOT/SEAL. WHAT I HAVE SEEN IS THAT AN ARTICLE OF CLOTHES WAS NOT ALL THE WAY INTO THE WASHER AND IT WAS STARTED, PULLING THE DOOR BOOT INTO THE WASHER. THE ONLY OTHER THING I HAVE NOTICED WITH THIS NEW BREED OF SUPER CAPACITY WASHERS IS THAT THEY LIKE BIGGER LOADS TO HELP BALANCE THEMSELVES. IT MAY BE POSSIBLE THAT IT WAS SO SEVERLY OUT OF BALANCE THAT IT PULLED THE BOOT INTO THE TUB AS THE MAYTAGS OF THAT MODEL LINE WERE KNOWN TO NOT BE THE MOST SENSITIVE TO OUT OF BALANCE CONDITIONS. THERE IS A CONTROL BOARD KIT THAT COMES WITH A MOTION SENSOR NOW FOR THEM AS AN UPGRADE.

I don't know, things work different with Maytag customer service over here.

The cabinet can be replaced with few hours work to reassemble the machine, the problem is that the part cost is no less than $200. See here.

Call back Maytag , get upset and complain, if the machine had not received any external damage, then this is a factory defect.

possible motor or board fault need to detemine if the windings on motor are open if motor winding check at pin 1 to2 1to 3 2 to 3 each should read at about 3 ohms if mtr checks good you'll need control board pn 34001497 or 3400469 depending on series $220 mtr pn 34001269 $240

water out of the soap drawer could be a multitude of things, start with removing the drawer and checking for blockage in the pipe from the drawer to the drum, next try turning down the water pressure a little sometimes that can help, or has the machine filled up totally till it overflows, that is a blocked pressure switch pipe, start with looking for the blockage first, work with safety unplug if removing lid etc. rate me if i have helped, thank you