I assume the model starts with a M, not a W?
Anyway, you did not indicate if the washer does not do any draining ... or it just leaves a bit of water in the chamber?
No draining issue (no pumping sound):
Your washer could have a faulty drain pump and motor assembly, loose wire connection in the drain pump circuit or it could have a faulty machine control board.
Some draining issue:
It did not look like your washer model has a built in pump suction filter/strainer that is cleanable ... but there could be some obstruction in the pump suction or in the hoses after the pump. Straighten drain hoses and eliminate kinked hoses.
Watch video if you want to inspect the pump and hoses
Have you tried unplugging it for 1 hour? Yup surprisingly
that is one of the answers for clearing out fault codes on this machine. Sure hope that it works even though you don't have a code a full hard reset may do it.
Best to you.
Hello,
I've owned the same Neptune since 1999 and had this problem happen to me twice, the first time the inside molded plastic door melted through in a circular pattern and had to be replaced. The fact that it was circular indicates that something was rubbing during the high speed spin. That something was a stiff bottomed duffle bag that was rubbing on the plastic door during high speed spin. The washer was full of other clothes that didn't allow the duffle bag enough room in the washer tub, hence it pressed against the plastic door. The second time it happened I got a circular groove melted in, but not through, the plastic door... caused this time by a small child's back pack. I would make sure "rigid" items have enough room to "float" in the tub cavity by not putting in other clothing that over packs the washer.
Make sure that the door switch is closing properly. If not, and it is stuck in the "open" position, the unit will not operate. Try bypassing the switch to see if it then runs.
Probably not. dryer no heat, first check the thermal fuse, then the ignitor. If the heating is intermittent, check the gas solenoid coils. In any case, be sure the entire exhaust duct is clean
This is what it means: Machine control is attempting to drive the motor but is not seeing any tach response. Visual check shows motor is not moving. (Locked, Hall Sensor fault). If you need additional help let me know
Press "end of cycle" to get machine to normal. Then plug off the wall. Check your exit hose spigot, it may be clogged. This is if your filter is all clean. There should be air for passage in the standpipe behind. Your hose should not fit airtight into the standpipe and neither too deep into it. Snaking out your standpipe would be good too.
Rate me pl.....if helped.
This is probably due to excess detergent blocking the feed into the machine, try removing the tray and washing it in the sink. If this works I would rinse it out every month or so, this could be done in the machine by not putting detergent in the dispenser and putting the machine on a short wash cycle. Hope this helps.
Hello. I need the model number AND the serial number to help you accurately. If this is the front loading Neptune, be aware--there are MANY service bulletins associated with it. Depending on the model/serial number, somewhere around 19 to 25 service bulletins exist. When there is a leak in the boot(also called a bellow, the rubber part that seals against the door glass), it must be replaced. Due to vibration/movement/water during agitate and spin, almost no type of adhesive will hold securely. People have tried to patch these parts but it always ends up leaking again after awhile. NOTE: Make sure the door glass is CLEAN at the rear(the area closest to the door itself where the seal is made with the bellow). If pet hair, hardened soap residue, almost any debris gets in-between the rubber seal area and the glass, water will weep through and drizzle down the front of the washer. Pet hair and almost any fibrous material will cause a wicking action that will cause leakage. I hope I helped you!
Could be the bearings or the "spider", the mechanism that holds the drum and is attached to the bearings at the back of the drum. If one of the arms snaps or the bearings go then it sounds really noisy. These are replaceable, but can be expensive and difficult to replace. It may be worth weighing up the repair cost with possibly only a 3 month warranty on the work versus a replacement machine and its' warranty.
