The switch is in a cover held on by screws and tabs. Remove the hose and wand to gain access to the screws and tabs. After removing the screws, push on the tabs to release them and the cover will come off the front of the machine. Be very careful removing parts so you will know how to put them back together.
Hi Ethel, it's Jack at Dyson.
Removing DC07's clear bin and cyclone to empty the machine after use should be quick and easy. If it currently seems jammed, it's likely that either the cyclone and clear bin were not correctly positioned the last time they were replaced, or that the release catch has been damaged in some way.
It would be best if you can give us a call to speak directly with our experts - they should be able to talk you through freeing the bin with some simple troubleshooting checks.
You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you and providing further assistance.
There's something wrong with the motor. Don't turn the vacuum cleaner on again - call the Dyson helpline - they'll let you know where you can take your vacuum cleaner to, to have it repair - you definitely need a repair.
Hi there, it's Jack at Dyson.I'm sorry to hear you're having difficulty removing your DC07's cyclone assembly. It may be best if you get in touch with us directly so we can help locate the cause of the issue and provide further assistance. Our Helpline number is 1-866-693-9766, but if you'd prefer to email you can reach us at [email protected]'ll look forward to hearing from you.Best wishes,JackDyson Online Customer Supporthttp://www.dyson.com
Just had the same problem. Finally realised what to do. Pull the long rod away from the top against its spring (by the rubber gaiter) and whilst holding it, undo the screw holding the long rod to the top trigger mechanism. Now you can wiggle the rod part free (careful of the plastic lug on the side opposite the screw). Now, you can look down through the cyclone whilst inserting the rod properly into the releaser at the bottom and open the base. Reassemble the rod into the top. NOW reinsert it into the cyclone with the base door OPEN and using two fingers locate the rod into the releaser lever. Now you can close the door. Phew. Hope this is clear enough as a guide.
Hi there,I'm sorry to hear you're having difficulties with your DC07. I'd advise against turning the cleaner on again, and encourage you to get in touch with us directly so we can help resolve this issue for you as quickly as possible.You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.Kind regards,JackDyson Online Customer Support
I'm sorry to hear you're having difficulties with your DC07. Please check that the filter cover is correctly and securely fitted in place, and that all the locking tabs are intact. If the cover appears to be damaged in any way, you can order a replacement by visiting www.dyson.com and clicking on 'Spares'. Alternatively, if you'd prefer to speak to someone in person for advice, please call us free on 08002980298 (UK), or 1866MYDYSON (US).
if you have ANY electrical item where the plug and cord heat up during use, STOP USING IMMEDIATELY. this is something that should NEVER happen and is a fire risk. DO NOT plug it in again until it has been checked by a qualified electrician.
i cannot stress the importance of this. this SHOULD NEVER HAPPEN and SHOULD NOT BE USED
Hi there, it sounds like you have a blockage in the hose. I have made a video to show you how to get the hose off and linked it to this answer. It is possible to split the hose in places trying to get the blockage out so try not to be rough. If you do damage the hose you will need to buy a new DC07 hose it is a waste of time trying to repair.
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Hi, your Motor has gone! You will need to replace it. Not an easy task but possible. First you would need to get a replacement motor. If you would like to do this yourslef order the Motor and then write back on here and we will show you how its done.
You can call Dyson who will send an engineer. It costs around £70
Check entire length of hose, including the piece in the power head, for clogs. Simply drop a marble in one end and allow it to roll out the other. If it doesn't, then the hose is clogged somewhere.
The brush bar, properly called a 'disturbulator' (seriously, it is!) runs off a belt aroung either the center or one end of the bar, the belt then passing around a pulley on the motor, said pulley being part off the 'fan' blade which provides the air flow and creates the suction. If the belt is okay, possibly some 'fluff' or carpet fiber has wrapped aroung the slot on the bar or the groove on the pulley, causing the belt to slip and the disturbulator not to turn.
Most electrical shops will sell it by the metre. They'll probably have it with a choice of grey/black/white/orange outer sheath. However, if your original cable was purple, and you really, really want it to remain purple, the only place I know to get this is from Dyson themselves.
Electrically, it doesnt matter what colour the outer sheath is !
Most of these have a clutch system, the only other thing would be that it may need a new brush sometimes the brush rollers have hair and string in the bearings that melt and make the brush a sold non moving piece
might be clogged with dirt, take the canister to the trash bin, pull the trigger and try pulling it open from the bottom at the same time, there is also a way to remove the top of the canister where the handle is from the bottom clear canister part by the back side, there is a little lever.
