Top 20 Polycom SoundPoint IP 501 IP Phone Questions & Answers

Double check the sntp setting on the others As see they are using the same server.

If your phone isn't on a constant reboot cycle and can boot up, then go into Admin Setting and do a Format File System reset. NOTE: Only try this if you know how to download the software files onto the phone via FTP server. Once you download the latest software your phone should be almost as good as new.

Makes sure your Firmware is all upto date. Had the same issue with the soundpoint ip 501.

Are you using config files loaded from the server? If so, make certain they are properly configured. Also, make certain the phone does not already have an alternate configuration in it that points elsewhere...

Default Polycom password is 456

The factory Admin info is Polycom for the user and 456 for the password. If the password has been changed, you can do a factory reset by holding down 4 keys until it restarts. The four keys are * 4 6 8.

You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.

there is a setting in the config files i beleive you can also go into the ip addrss of the phone and set it to auto answer or something

can you check either the display or the option itself if you have the Forward button? It might be there..

Have you tried a factory reset from the menu interface? Be careful if you do, and only choose "Format File System" as a last resort, and only if you feel comfortable enough setting up a FTP/TFTP boot server to re-provision the phone, as this option will erase everything, and then all it'll do is get stuck in a boot cycle until reprovisioned.

Voicemail is server reliant; the phone has nothing to do with it. You will need to contact your service provider or phone administrator to obtain or reset your voicemail PIN code.

It is not your T1. The T1 only controls the internet, not your local LAN. How old is the phone? It could be a bad phone....What system is it installed on?

need to buy one soft keys station and that will connect to your master's.

Are you using an AC adapter? If so, there's only really one of two things, hardware wise, that could be the cause of your problem: The phone is dead, or the AC adapter is dead. The best way to check of course, is another AC adapter with the same voltage output, then you'll know exactly which piece needs to be replaced.

Hello,

Have you double checked if it is getting an IP address? Chances are it does not have any internet connection that is why it is getting service unavailable.

This is what you can do. Try to get the IP block and then assign one static IP address to the IP phone.

And then let me know how it goes.

Thanks!

Lyzmorato

Due to the age of the SoundPoint Pro, it some of its features are not compatible with newer phonesystems, such as CableVision. There are no software updates for the SoundPoint Pro, and as long as the Caller ID is enabled there are no other settings or adjustments that can be made to workaround these kind of problems unfortunately. I recommend contacting your service provider to see what kind of caller ID signaling they are using; most likely they will be using a newer digital system, or MDMF which is not backwards compatible with SDMF or earlier CID receivers.

I would not recommend that. The keyboard circuit board is fragile to someone taking it apart for the first time.

You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.

"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.


This is pretty simple though, one of three things is happening:

1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).

You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.

I think you have to have the upgraded cable modem with the rj11 on the back in order to pull the voip dialtone. Hope this helps