i have got a new tom tom one new edition. When i turned it on all it says is no maps found, how do i solve this.
Posted by polly1 on
this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''
after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:
First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).
Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.
Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.
Next disconnect using the option 'disconnect device'' from the device menu.
Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.
Hope it works for you too!
Posted on Jan 01, 2009
I've lost my tomtom, despite getting it just a couple of weeks ago. I sort of suspect my teenage son's "friend" who was around adn very interested in it but don't want to make any accusations...esp as it might equally be lurking somewhere here, out of sight. Given that it is a GPS, is there any way of identifying its current location?
Posted by helen999 on
First of all it is obivous that a tomtom has a unique satellite address to recieve information, or they really wouldn't work, right? Any search from anyones tomtom would change your destination, which is defintly not the case. A unique satallite address means the address could defintly be cloned and monitored for activity. Just as they do with computers and modems. I mean they were able to catch BTK, a serial killer, by tracing a floppy disk all the way back to the exact computer he used to make it for christ sake. Tomtom probable doesn't want you to really think about the possibilaties of tracking your GPS, as this would probably be a violation of our privacy and probably our rights. I really think they can, but why they want to waste their time with the thousands of calls everyday. They should get their heads out of their azz and make some goddam money. It is a freaking Global Positioning Satallite reciever, and it would be the stupidest thing that I've ever heard that Tomtom can't find the location of it, come on. It seems they prey off our ignorance and only care about making money.
Posted on Jun 29, 2009
How do I reset my TOMTOM N14644?
Posted by cawabnc on
Go to TOM TOM´s homepage http://www.tomtom.com/services/
Connect the GPS unit to the PC using the USB2 connection.
You will be given the possibility to restore the unit´s files. This takes a while, but it solved the problem for me.
Posted on Nov 05, 2009
The time change (Spring Forward) last week took place in US. However, my TomTom3 still shows the old time. How do I change the time in the devise. The Instruction says GPS will automatically chnage the time, but it has not changed. Can you tell me how I change the time in the device. Thank you.
Posted by frjoe on
Here's the solution to your problem:
> Tap the "Change preferences" icon
> Tap the Arrow Icon until you reach the screen with the "Set Clock" Icon
> Tap how you would like the time displayed
> Tap done
> Set the correct time to display
> Tap Done
This will set the new time on your unit.
Posted on Mar 16, 2008
Tomtom keeps rebooting by itself soon after being switched on
Posted by adsection on
Here is a solution that worked in my case (constant reboots after voice select)
Posted on Jan 23, 2009
Our TomTom has been working fine for the past four months. However, last week I arrived at a destination and when I was ready to return home, the GPS would not turn on. When I have it plugged into the car, the green light at the top next to the on/off button is illuminated, but there is nothing on the screen. I've tried the reset button, but that did not work. I'm hoping there's an easier solution than sending it in for repairs which could take weeks. Any ideas? Could it be the battery? Thanks!
Posted by Wendy... on
Amazing what reading through the support page at TOMTOM reveals... I have the XL so no SD card to remove, but the support page explains that a hard reset by holding the power button takes 15 SECONDS. That's actually a really long time if you watch a clock. I pressed it and waited it out, and it worked. Powered right up. Not sure if I lost all my favorites and stuff but I have them backed up using TomTom Home anyway....
Posted on Aug 22, 2010
When conecting the tom tom I get no signal pick up I have tried to re set it with the button underneath this worked at first now it just does not do it at all. some times hours later it picks up.
Posted by terry91 on
I just connected to my computer and ran updates that I got from tomtom.com... It works fine now. Try it with the new software.
Posted on Nov 25, 2007
I just received a One 3rd edition for Christmas and have moved from Canada to live in Denmark for the next six months. I just downloaded the maps for Norway, Sweden and Denmark (you have to specify the device you have when you purchase, so I assumed I would be able to upload to my device after purchasing) but now there is not enough space to load the new maps in addition to the existing USA/Canada maps. Tomtom home does not allow me to remove the USA/Canada maps and I do not think I am able to upgrade the SD card. is there anything I can do, or did I just waste 40 euro?
Posted by NewfinEuro... on
You could probably just manually delete the Canada/USA maps from the device, and copy over the europe (or whichever ones you need) to the device.
Just plug it in, and view the memory like a normal usb drive..delete the old, copy over the new.
Don't forget to use tomtom home to backup your gps device to your computer first (thus saving your canada maps for later..)
Afterwards, you would probably have to go into your preferences and choose the europe maps.
Posted on Mar 11, 2008
when i switch my tomtom one xl on its freezing on the start up screen
Posted by univega on
OK... I found an amature solution;
- Do a soft reset of the system, with the paperclip (see tomtom site)
- Put the device on the docking station and connect it to power as well as to your computer. While it's turned off
- Turn on the TOMTOM while connected to the computer
- Start the TOMTOM Home software
- And it made connection again
- Disconnect the device via the software
- Take the device out of the docking station
- Turn it off and on once
This worked for me, my next step would have been the support desk. Grtz Derk
Posted on Jan 22, 2009
I had just updated my TomTom through TomTom Home. It was the first time I did that. After I ejected it (properly), it won't start. It appears an orange screen with TomTom image and an X keeps blinking. It also makes that drums sound. Restarting it won't work.
What should I do?
Posted by aarantes on
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