MY TOM TOM WILL NOT TURN ON. THE GREEN LIGHT IS ON, AND IT'S CHARGED.
WHERE CAN I GO TO HAVE A PROFESSIONAL, REPAIR IT FOR ME RIGHT AWAY? I'M GOING ON A TRIP IN 2 DAYS.
Posted by COG1 on
I solved this problem by finding an answer on the Tom Tom website. Using a paper clip end insert it on the reset button and press for at least 10 seconds. The reset button is difficult to find; it's located close to the connector at the base of the unit. It is an annoying problem as it happens without any rhyme or reason. I now carry a paper clip in the car!
Posted on May 26, 2008
Could you please inform me if it is possible to update (for free) the maps for Tom Tom Go 700 and if I could add maps with east-Europe.
Posted by bianca09 on
Even when you do that it doesn't really update it just updates the software so that it looks like you can update the maps but when you touch to update it just tells you, you have to get an updated map for about $100.00 US. This is bull because you pay upward of 400.00 for this GPS. Then you have to pay pay and pay out of pocket over and over again. So there should be a way to update the map without coming out of pocket every year. The really funny thing is that I got mine about 1.5 years ago and the maps were about 3 years old if not more. Now they even want money to update POI now. Which they probably charge the owner of a business to have his address and number available for the consumer that has this line of GPS available? Tom Tom should probably take a look at other brands like Garmin for instance and see why they are doing so much better in sales because there maps are better. But like any computer its always the software that make it or breaks it in this market.....
Posted on May 18, 2008
When switched on i get red flashing circle with white cross and nothing else,i have tried tom tom home and and get a message that my device needs to download a file, but when i attempt to download i am told the file is not avaliable at the moment.
The device is about 3 months old and was working fine up until now,it was switched off for about a week during xmas and the problem has started since then.
Posted by JRB1955 on
I have exactly the same problem. Everything worked fine until I did a software upgrade. I have tried the reset suggestion but it has not fixed the problem. I have been told that a possible solution is to install the version of the OS that was there prior to the upgrade but I cannot find this anywhere
Posted on Jan 13, 2008
how do you get it out of this screen? Can't navigate to new address because there is a "Safety Lock Enabled" which grays out the button for "address" -- making it impossible to input a destination address. Can anybody help?
Posted by robinsonet on
In Tom Tom One 3rd Edition - Go to Change Preferences > Safety Preferences > Uncheck >> Hide most menu options while driving > Done. This should work!
Posted on Jul 28, 2009
I have a GO 720 and when turning it on I get a screen with a flashing red circle with a white cross... I have reset it and downloaded updates but it hasnt recified the problem. Any ideas???
Posted by Gavo on
Hi, I am back, just got the problem solved, I called their tech support at no charge (866-486-6866, Glen) , really good service.
First turn your firewall off (if you have one). You need to go into your 720 with the TomTom Home software and erase the downloaded software (with the remove items from my device) and reset the device (little reset button under the unit keep it pressed for 5 seconds), place it back in the cradle and restart your computer and than restart the 720 , bring the TomTom Home program up, and when the TomTom Home software in your computer restarts and detects the 720 it will tell you that you need to update the application, if it doesn't than you force the update by going to the add maps option, select items on my computer, select applications and press the add button, when done, go back and to device (option in top of your screen) and select disconnect device, restart your 720 and it should be back to life with the upgraded software.
Hope this helps
Posted on Dec 03, 2007
Hi i need activation code for tomtom 680 map eastern europe my device code is ak9an aadtj
Posted by tenge on
Im pretty sure that Tomtom provided what you needed, if you did buy the map...
Posted on Apr 10, 2008
Used unit, switched it off , 4 hours latter tried to turn it on again but does not switch on. Battery is charged but still not switching on?
Posted by A D J on
Found the reset switch on GO 4V00.710 - look underneath, where the unit docks - small button - need a paper clip to press
Also, reset switch is documented in the Quick Start Guide - see label 'F' in the 'Your TomTom GO' what's in the box.
Posted on Aug 01, 2009
Hi, and thanks to anyone that can reply, my tomtom has develped a fault since an update from tomtom home - the fault is that every 5min or so it freezes then reboots. I've followed tomtoms advice of backing up and reformatting the drive, then copying the back up to my tomtom but the problem still exists.
This is my question.
Can i unistall tomtom home from my pc, then connect my tomtom and reformat the device/sd card with no back up, then disconnect my tomtom, go to tomtom download tomtom home, then connect my device and install the relevent software to make the device work and then install my purchased map? Then later install voices and poi's ect.
I'm basically asking can i start from scratch with just a tomtom formatted 710 and 2mb sd card and a pc.?
Any help welcome.Still need a solution for this problem?
Posted by steward323 on
Hi, I probably cant answer all of your questions but I might help with some of them. You should be able to access your TomTom 710 without removing TomTom home software from your PC. It should be accesses as a drive through the USB connection in "my computer" on your PC. When a USB device is connected to your PC it appears as an external drive. Therefore you should be able to delete , load onto , or format the TomTom hard drive ( or with some other models the SD card ) as you would a normal drive . ( an example of this is where you might have a camer with SD memory card and relevant manufacturers software on your PC . you might connect your camera to the PC via USB and the camera software on your PC automaticly detects the camera for it to eb accesssed . However , the camera and it's SD card can also be accessed seperatly by going to "MY Compter" and it should also be visible there as an external UDB device / external drive ) . Now .. to another another question . If you do un-install TomTom home , I dont think it will also delete any backup of your TomTom , it will only delete TomTom Home software . ( the word "think" is mentioned because I have never tried this ). Besides that , you can choose in tomtom home , where you want any backups to reside , so you could save backups via TomTom home to a CD for istance. If you did that , then you would have the backup on a CD rather than your harddrive which means you could safely un-install TomTom home knowing that if it also removed any saved backup you would still have the CD with a backup on it. So , to summerise.... If it were me , I would make a backup of the TomTom by simply copying all the files on it by opening the TomTom up as a folder in "MY Computer" , simply drag any files and folders from the TomTom into a folder I have prepaired ( call it for instance "my tomtom backup" ) on my PC . Then I would format the TomTom drive then reinstall the backup and see what happens. If the TomTom still doesnt work properly , I would Format the tomtom again then use TomTom home to obtain all relivant files , then copy only the maps and .MAC files ( these are the authorisation files for the maps ) from my Backup to the TomTom manually ( not from tomtom home ). I would guess that would result in a working TomTom again ... Good luck.
Posted on Nov 16, 2008
were you able to get into this unit? i've bot the insides open, but don't know how to access the battery.
Posted by djohn116 on
I took out the battery in my tomtom go 700 by following the information in the links below. These links are for changing the battery in a tomtom 300, but it's all I could find and as it turned out the 700 was almost identical to the 300. Also, there were some good photos that helped. The first link is the instructions and the 2nd link has the photos. Good luck!
Posted on May 21, 2008
my tomtom 710 does not work and i dont no where i can get it fixed
Posted by westiek on
What seems to be the nature of the problem?
Posted on Feb 01, 2008
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