Hotpoint Aquarius WD63 Front Load Washer/Dryer - Answered Questions & Fixed issues

There is an electrically controlled lock on the door that prevents opening while the machine is in operation, and sometimes for a short period after a cycle has finished.

Sometimes this lock can get stuck and requires some persuasion to release.

This may sound odd but try it:

Make a fist with your hand and bang the door, near the latch, with the side of your fist. Do this firmly, but obviously not so hard that you will damage the door or, more importantly, your hand. This can often release the latch that should have released automatically.

Hotpoint... | Answered on Aug 18, 2018 | 549 views

use multi grip pliers and squeeze the ends of the clip together and pull it back up the hose at the same time
Then pull the hose off

Hotpoint... | Answered on Nov 03, 2017 | 54 views

watch this video
this should help you

Hotpoint... | Answered on May 23, 2017 | 157 views

A solution from the internet: Make a boil wash (with no clothes and detergents) put into the powder drawer a cup of bicarbonate of soda. It should clean the machine and move out the bad smell. Another: I have a front loading machine also and am not willing to have to constantly clean out the machine; the soap and fabric softeners you use are building up between the inner and outer drums (and on the drum itself sometimes). Because the machines door is so tightly sealed (to prevent water leakage) the smell from this buildup is awful. I finally found the solution. MAGGIE'S SOAP NUTS -- they are all natural (grow on trees) and will remove the grime from your drum and also clean your clothes (you won't even need fabric softener anymore). Stop using commercial detergents and fabric softeners and start using Maggie's Soap Nuts. They are not very cheap but they work great -- I have found that making a liquid out of the soap nuts and storing it in a bottle works better than putting them in the sack cloth they come with (because front loaders do not agitate constantly like regular machines, the cloth bag sits on the clothes and sometimes leaves a stain -- the liquid will not leave a stain. YOU WILL SOLVE YOUR PROBLEM AND HAVE SOFTER CLOTHES TO BOOT (without fabric softener so you save some money there). They are also better for septic tanks, the environment and your health! I believe Whole Foods sells them and they are also on the internet at Note: Also go to -- they are going to buy these in bulk to cut the cost in half but don't have them yet. You should be able to buy them there soon. Note: Forgot to tell you to run some of this thru your machine with hot water before washing your clothing to clean out the buildup that is already in the machine.

Hotpoint... | Answered on Aug 09, 2016 | 115 views

We have made a few videos on these dryers and there are some very good repair guides on these.
How replace the bearing kit

And if you have the type with a fixed Riveted Drum shaft then you will need this video

In our repair guides you will find help on all the tumble dryer problems

How to Repair

Hotpoint... | Answered on Jan 12, 2015 | 381 views

my hot point ultima wd860 does not dry any more the dryer only puts out cold air not hot why

Hotpoint... | Answered on Dec 23, 2014 | 450 views

You have been ill advised, there is a filter that you can clean.
Remove rear panel of washer.
Remove large black hose fastened to bottom of drum.
Remove and clean filter inside hose.
Remove top cover., check the hose from dispenser to drum is not blocked with powder..
If the dispenser drawer still fills up, then it is possible that the condenser is blocked with fluff.
This a major job to put right, you would be well advised to call an engineer if this is the case.
Hope this helps.

Hotpoint... | Answered on Nov 25, 2014 | 181 views

don't think using quick wash should make a difference as water intake is the same take drawer out and wash thoroughly especially the rinse compartment. if gunged up the water overflows the compartment and leaks down the front. otherwise, you may have a blockage in the hose from the drawer to the tub. take top off, remove this hose and clean disconnect from mains when you do this

Hotpoint... | Answered on Oct 25, 2014 | 383 views

Check the drain where the wash machine is plumbed into it should have the blung to stop the smell comming out of the drain,also check the filter but it is very rare that the smell will come out of the washer it will be a drain issue that is backing up through the washer,if you havent got a u bend trap on the drain it will allow the drain gases to come back into the house.
hope that helps a little bit.

Hotpoint... | Answered on May 28, 2014 | 273 views

on some hotpoint models you can remove the front kickplate and on there will be a yellow or green plastic pull toggle, pull this and it will bypass your door lock, if your appliance does not have this then you will need to unplug and leave unplugged for 10-15 mins to reset the door lock, you will however more than likely need a new door lock

Hotpoint... | Answered on Apr 12, 2014 | 362 views i found this web site for you

Hotpoint... | Answered on Mar 31, 2014 | 78 views

Your circuit breaker is bad,can't tell by looking,remove and take to lowes and match up and install and see if it trips again.

Hotpoint... | Answered on Mar 21, 2014 | 117 views

have you cleaned the filter
if you have
change the motor brushes

Hotpoint... | Answered on Mar 13, 2014 | 55 views

check the machine washes ok if it does not turn the drum on wash check the motor brushes if drum action is ok on wash check the drain pump for blockages

Hotpoint... | Answered on Mar 11, 2014 | 152 views

hi if you are getting no power at all and fuse in plug good i would check interlock that is were door locks in next is control panel usually interlock is cause

Hotpoint... | Answered on Feb 17, 2014 | 100 views

hi posible faulty progammer

Hotpoint... | Answered on Feb 17, 2014 | 28 views

The cold water is to cool and dry the air in the condensor.

Hotpoint... | Answered on Feb 12, 2014 | 28 views

On most hotpoint wash machines you cant replace or grease the bearing you have to replace the whole drum which cost around 100 pounds from hotpoint and a couple of hours labour its a common problem on hotpoint machines.
hope this helps.

Hotpoint... | Answered on Jan 13, 2014 | 111 views

Some washers have an electrical anti interference devise fitted, in some cases this blows out.

Hotpoint... | Answered on Dec 21, 2013 | 22 views

Not finding what you are looking for?
Hotpoint Aquarius WD63 Front Load Washer/Dryer Logo

589 questions posted

Ask a Question

Usually answered in minutes!

Top Hotpoint Washing Machines Experts


Level 3 Expert

3063 Answers

Eric Taylor

Level 3 Expert

590 Answers

Richard C Cohen
Richard C Cohen

Level 2 Expert

171 Answers

Are you a Hotpoint Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides