20 Most Recent Sony Handycam DCR-HC14E Mini DV Digital Camcorder Questions & Answers


Not recording or playing back recorded tapes

first leave your camcorder with the cassete draw open in a warm room for 24 hrs. then, use a brand new cassette & re try. if you get the condensation message, it means the unit has detected moisture on the heads, the unit will not operate... hence your problems.
5/14/2017 6:12:32 AM • Sony Handycam... • Answered on May 14, 2017

Sony handycam DCR-HC26 and mac not recognizing with firewire

11/3/2013 9:52:52 PM • Sony Handycam... • Answered on Nov 03, 2013

Cassette will not eject/release tape

sir i dont know much about it...
7/23/2012 3:40:47 PM • Sony Handycam... • Answered on Jul 23, 2012

Hello, my DCR-HC14E worked well for 7 years

Hi, If your display is dark when trying to view a video but it works fine for pictures then you have an electronic problem.
2/5/2012 7:09:59 PM • Sony Handycam... • Answered on Feb 05, 2012

Hello, I have a Sony

This camera was no doubt made before your camcorder was released.

I found this on the tech support page for it:

"(4) The supplied software (Picture Package), which is required for importing movies, is not compatible with Windows 7. Instead, please download and use PMB Ver.5.6.01 which is compatible with Windows 7 (except for Starter)."

This should solve your problem. Be sure to read through the page and follow the instructions carefully.
11/20/2011 7:43:24 PM • Sony Handycam... • Answered on Nov 20, 2011

How do i get my videos on to my mac via a usb

"How to import Sony DCR video on Mac OS X".The article saved me to get my sony videos to Mac easily. Hope it helps.http://www.applemacvideo.com/camera/convert-camcorder-sony-dcr-videos-mac.html#188
7/27/2011 6:37:00 AM • Sony Handycam... • Answered on Jul 27, 2011

I cannot use the handycam

I'm sorry for the difficulties you're experiencing in transferring videos from the Camcorder to the Windows 7 Operating System. The USB streaming driver for the Camcorder is not available for Windows 7 OS from Sony at this point. Hence it is not possible to transfer videos using USB interface. You may use i.LINK or A/V interface to transfer videos from the Camcorder to the Computer which is running on Windows 7 Operating System.

Please follow the steps to transfer video to a computer using an i.LINK connection (IEEE 1394).

IMPORTANT: Video capture software and a compatible video capture card must be installed on the computer. Depending on the computer manufacturer, various video capture cards and software (Adobe Premiere, Roxio Video Wave, Microsoft Windows Movie Maker, etc.) may be available or already installed on your computer. If necessary, contact the manufacturer of your computer for further information.

NOTE: Many Sony VAIO computers are bundled with Sony DVgate Motion or DVgate Plus software for video capturing. Some VAIO computers also include Click To DVD software that will allow video capture to the computer hard drive or directly to a DVD.
  1. Connect an i.LINK cable (also known as IEEE 1394) to the i.LINK port on the digital camcorder.

i.LINK Cable.


i.LINK port.


  1. Connect the other end of the i.LINK cable to the computer.
NOTE: The computer i.LINK ports and capture cards may have either 4-pin or 6-pin connections. Sony digital camcorders use i.LINK ports with 4 pins. If your computer only has a 6-pin i.LINK port, then it will be necessary to use a 4-pin to 6-pin i.LINK cable.
  1. Turn on the digital camcorder by moving the POWER switch to the VTR position.
  2. Cue the camcorder tape to the beginning of the video footage.
  3. Turn on the computer.
  4. Start the video capture software on the computer.
  5. Begin playing the recorded video in the camcorder.
  6. Begin importing the video with the capture software.
It should now be possible to copy the video using the video capture software if the computer hardware and software are configured correctly.

Thanks for understanding. Please let me know if you require any clarifications.
7/1/2011 3:49:02 PM • Sony Handycam... • Answered on Jul 01, 2011

I need a driver for sony handycam dcr hc14e so i

how do I transfer video from my sony dcr hc14e
3/25/2011 3:58:53 PM • Sony Handycam... • Answered on Mar 25, 2011

I have a sony DCR-HC14E

2/18/2011 4:11:35 PM • Sony Handycam... • Answered on Feb 18, 2011

Why won't my Laptop fin

A pictures motion browser software ( bundled in your handycam package) should install in your Laptop before you connect your handycam with laptop ( this is to make easy and fast connection/downloading). Turn on your handycam and connect the USB cable ( bundled in your package) to make devices connection. You should have a notification on your screen. If not, use device manager to check it manually. If still can not found, replace your USB cable.
12/4/2010 3:43:02 PM • Sony Handycam... • Answered on Dec 04, 2010

I have a sony digitral

first you have to clean video head must be some dest goes in side. try to use cleaning tape. first you clean 5 secound if have still lines then use more 5 secound hopefully problem sloved.
10/19/2010 4:59:22 PM • Sony Handycam... • Answered on Oct 19, 2010

How to clean the Head of This Handycam ?

Ideally you can use newspaper to slide it over the head without any pressure. There are head cleaners but this is quite effecitve provided you do not press into the head at all but make soft wipes.
The head tips are small gap(****) openings at the bottom of the drum. So make sure that you wipe using a small square piece with your finger on the slits.
9/17/2010 10:30:31 AM • Sony Handycam... • Answered on Sep 17, 2010

When turning on to vcr or camera, camera beeps repeatly

Sounds like the camera ATE THE TAPE will not eject,fastforward, or rewind.. This will need to be repaired , worse case a belt slipped or something got misalligned inside, I would recommend a camera shop so you can save the tape otherwise digging into this yourself could stirr up more issues in the long run. Please do be considerate of facts here that we cannot see your unit and this error is because the tape got ATE or something got jammed.

Thanks please do leave some feedback and ratings for your free answer today. Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620
6/9/2010 9:24:57 AM • Sony Handycam... • Answered on Jun 09, 2010

How do i get my videos on to my computer ?x

Try ulead software with pal compatibility using you dv cable to your computer.
4/23/2010 6:01:33 PM • Sony Handycam... • Answered on Apr 23, 2010
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