20 Most Recent Sony Handycam DCR-TRV38 Mini DV Digital Camcorder Questions & Answers


I lost the CD that

Go to esupport.sony.com there they list all there drivers for there products. Hope this helps.
5/28/2011 9:19:14 PM • Sony Handycam... • Answered on May 28, 2011

Camera beeps and has C:31:23

  1. Turn off the camcorder.
  2. Remove the battery or disconnect the AC power adapter for 60 seconds.
  3. Insert the battery or reconnect the AC adapter.
  4. Turn on the camcorder.
  5. If the error message appears, service may be required.

If your camcorder still shows the same error code, then you'll have to send in your camcorder for service.

post regards the problem below.


error codes explained below


videos explaining what and how to solve your issue.


4/16/2011 8:44:06 AM • Sony Handycam... • Answered on Apr 16, 2011

Sony handycam has a tape stuck in it will not

refer to a trained technician and this can be due to defective pinch roller or mehanism related problem.
Do not force open the mechanism,
1/14/2011 10:10:03 AM • Sony Handycam... • Answered on Jan 14, 2011

My computer doesn't recognize the camera, however,

Hi there,

Well the problem occurs to to driver, so first of all you can try to install driver of your camcorder into computer, you can follow the below link to download the driver -


(Post comments if further you have the same problem)

Good Luck!!

Thanks for using FixYa!!
7/6/2010 6:12:30 PM • Sony Handycam... • Answered on Jul 06, 2010

I am trying to copy

you have to activate the IEEE 1394(FireWire) port ...either by installing a suitable driver ..or if it is just disabled..go to bios..load the optimal factory defaults..and save with f10...after that look for the port into the device manager ...if it is in yellow in needs driver ..if it isant seen at all..right clik on computer and scan for hardware changes..and make it visible...
another way to do it ..its by runing the add new hardware wizard from control panel..and choose the port from a list after clicking already aded...but not installed...the driver is built in windows..but if it is not present it is available on google search ..
3/27/2010 3:44:05 PM • Sony Handycam... • Answered on Mar 27, 2010

Not able to see through view finder / LCD. picture

Had the same problem. It's ainternal flex wire connecting LCD with camcorder. Got from the repair shop did it by miself and it's like knew. It's a common problem as this cable is bend each time when we open the LCD screen, so the cable become faulty.
With a viefinder the problem is related to the view finder cable ,it must have got broken as it gets hard while the usage. good luck
10/1/2009 7:32:07 PM • Sony Handycam... • Answered on Oct 01, 2009

Picture Image Becomes Blury When Recording

i had the same problem i just gave the camera a good smack and it was all good. lol
6/14/2009 12:16:17 AM • Sony Handycam... • Answered on Jun 14, 2009

I looking for the driver

At Sony Support, you can download required updates / driver for Vista.
3/14/2009 12:10:02 AM • Sony Handycam... • Answered on Mar 14, 2009

Want to transfer video from dcr-trv38 to mac

Firewire card and cable.
2/21/2009 11:08:31 PM • Sony Handycam... • Answered on Feb 21, 2009

Transfer video to computer (sony dcr-trv38)

I had a same issue but now I found one way using the fireware that comes with the DCR-TRV38. I tried on my windows XP service pack 2.
1. hook up the fireware cable both in sony and the computer. If your computer does not have fireware card, you need one.
2. switch the camera button from "off" to "camera"
3. after few seconds you will see new hardware found and will ready for use. you may also see pop up window to capture the video if you have Microsoft Windows Movie Maker (WMM).
4. open the editing s/w and capture the video. I used the WMM which gives many option to capture the video (ie:DV-AVI, high quality format and many more)

hope this helps.

1/4/2009 2:47:12 AM • Sony Handycam... • Answered on Jan 04, 2009

No picture seen or recorded - only audio

I had a similar problem with my Sony 14E in that it would not record at all - sound or pictures. Prior to that I had the lines indicating head cleaning necessary. I did this, and still nothing. I then did the following which you might try.
1. Clean the heads (I did it about 3 times in the space of a couple of hours).
2. Leave the camera tape section open (with or without the tape in) for a couple of hours and the camera in a WARM PLACE. I had condensation message prior to my problems too.
3. Put in a recorded tape and attempt to view it. Immediately I had the "dirty" lines for a few seconds then it played the recording.
Repeat Steps 1 - 3 because this seems to be about dirt and cold.
4. When step 3 is reached again! try to record. Eventually this worked for me.
I hope this helps and works for you.
1/3/2009 6:21:29 PM • Sony Handycam... • Answered on Jan 03, 2009

Audio problem in our Sony TRV38 handycam..Please help!

I am not sure if you can use an external microphone on that model (check your owners manual) but that would be the first thing to try. If it records OK using an external mike, then the problem is with the internal microphone.
10/19/2008 3:37:48 PM • Sony Handycam... • Answered on Oct 19, 2008

Battery symbol blinking when put on charging.

It does sound like the battery needs to be replaced, but it also could be an internal charging problem with the camcorder. I would try a new battery first, since it's the easiest and cheapest option
10/19/2008 3:34:55 PM • Sony Handycam... • Answered on Oct 19, 2008

Unable to play Audio after Video Capture

I happen to have this setup... you need to set the audio source (the usb camera connection.) It is possible to hook up via the sound card, but that could be stressful for some.
9/8/2008 4:26:55 PM • Sony Handycam... • Answered on Sep 08, 2008

Help required....

The mechanism damage may cause the improper loading. Replacement is the best solution. If you need service manual and Spare mechanism kindly let me know.
9/3/2008 3:46:30 AM • Sony Handycam... • Answered on Sep 03, 2008

Tape loading

You should take it into a camera shop and have them inspect it. Those assemblies are pretty detailed. They have the tools to fix the problem.
8/12/2008 1:41:44 PM • Sony Handycam... • Answered on Aug 12, 2008
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