Top 10 HP Photosmart 3210 Printer Questions & Answers

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Ink System Failure

Error: 0xc18a0501

Tried power cycling, but no luck. Outisde of warranty. Does anyone know what this means?


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  • Most Helpful of 12 Answers

Push OK, CANCEL, BLACK, & COLOR all at once while turning the printer off, turn it back on. I had to do this 2 times to get it to work and then it went through a long period of maintanence before I could print

Posted on Jan 14, 2008


  • 8,593 People Helped

error message

I get Error 0xc18a0106 what is it

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  • Most Helpful of 5 Answers

If you are getting inksystem failure along with Error 0xc18a0106 then contact HP support, if you are not getting ink system failure along with Error 0xc18a0106 then power cycle the printer and then reset, this will resolve the issue.

Posted on May 26, 2008


  • 7,502 People Helped

Ink system failure


Ink system has failed.
Unable to copy, receive
faxes or print. Refer to
printer documentation.
error: 0xc19a0013
Press OK

This is the error in which I am receiving and I need to know if there is anything I can do to solve this error. The printer scans (in color just fine) and prints (only in green and blue) One second it will say I need to replace pink and another second it will say I need to replace powder blue and dark blue. Does anyone have any suggestions?

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The fix for this problem turned out to be nothing more than performing a master reset of the printer. To do this you need to push the "OK", "Cancel", "Black", and "Color" button while turning off the power. This reset sequence seems to be the same for all of the HP All-in-one Printers.

Once this was done I also updated the firmware/software. I am now able to print and copy.

Posted on Dec 28, 2007


  • 6,367 People Helped

hp laserjet 1020 ( usb device not recognized )!?

once i turn my printer on a message displays ( usb device not recognized) although it is proberly installed and i tried to change the usb hup but no use and tried another usb cable but no use also. i dont know wht to do ?? and if i ignored this message and tried to give it an order it sends me an error printing of the document. After installing the CD software for the printer, my USB ports will not recognize the printer. They notice that I've installed a device but they can not recognize what kind of device. The Device Manager shows yellow problem icon "Unknown Device" in 'Other Devices' location.

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I wish that there was a simple, single answer for this. There's only one thing more distressing - no device recognition at all. Here are the most likely culprits:

* The USB device or the USB adapter requires it's own power source. If your USB device or adapter came with an AC power "brick", try connecting it.
* Here's a likely one - the front USB ports on your PC case may be misconnected. I've seen them that way from the factory. It's a good idea to check the connections against specifications. The standard order of connection is Red, White, Green, Black. No more than 4 wires per USB bank are needed.
* Defective device. Do not assume that all PC components work correctly out of the box. I've seen many new USB devices that do not work. If you can, try the device on another PC.
* All drivers are not installed. Some devices will require installing the driver package before plugging in the device. Some devices will also require basic USB files from the Windows CD before the unit will function. The general rule is to always follow installation directions precisely and to have the Windows CD ready.

I will now discuss how to address an unknown device problem which is caused by a driver deficiency.

1. Try to update the unknown device driver from within Device Manager. First try letting Windows search for one. If that fails, go back and choose "Select from a list" and then "Have disk". Browse to the device CD and look for the appropriate Windows folder there. Try browsing to the Windows CD (Win9x folder or i386 folder). Lastly, try updated drivers from the manufacturer's web site.
2. Try uninstalling the unknown device, unplugging the device and rebooting. Replug when back in Windows.
3. Be certain that you have the correct drivers! You may have gotten the wrong CD or a CD with drivers for more than one device on it.
4. Cleaning up in Safe Mode may be necessary. Unplug all USB devices. Reboot the PC. To enter Safe Mode, press the F8 key repeatedly while restarting the PC. Timing is important. Try to press quickly before the Windows logo screen appears. Pressing and holding the CTRL key may work too. Choose Safe Mode and open Device Manager. In Windows 2000 and XP, click View > Show hidden devices. Now locate all USB devices, HID (Human Interface Devices), USB drives and controllers/hubs. Remove all and save the USB Host Controllers for last. When done, restart and replug USB devices one at a time.

Just remember that you are entitled to support from the device maker. If you can't get help, do not hesitate to return the device. Some manufacturers only seem to respond to lost business. It's a shame, but it's true. Send them a message - that you won't accept shoddy goods or lackluster support.

Posted on Mar 26, 2008


  • 5,512 People Helped

HP 3210 black ink problem

My HP Photosmart 3210 does not print black ink. I did as you suggested and it still does not print black ink and I don't get an error. It just does not print in black and does not seem to know that it is not printing in black. It prints in all the other colors. I purchased my printer in February of 06. I think HP put out a defective printer and will not own up to it.

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I just posted my problem and found the solution on a different web page. It is this and it WORKS
All you have to do is HOLD DOWN FOUR BUTTONS AT THE SAME TIME: ( OK, Cancel, Black , Color ) and turn the power off. Do this at least twice and the unit will power up and go to maintenance. Then it was back to normal.
HP gives you a procedure that doesn't work! They just want to sell you a new one. They must know the solution if and old woman like me can figure it out with help from other people with the same problem

Posted on Jun 26, 2008


  • 5,488 People Helped

"ink system failure Error: 0xc19a0003"

my 3210 won't print. it says "ink system failure Error: 0xc19a0003"

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The "Ink System Failure" error is causes by air in the ink feed tubes. We have a step by step guide purging the air from the feed tubes posted on our web site. Go to our site at:, click on the printer repair link and then the HP link. Follow the steps and you should be back printing in no time at all.

I hope this helps, If so please rate our solution.

Corporate Computer

Posted on Jan 03, 2010


  • 5,214 People Helped

error code 0xc18a0406 ink system has failed,

can not figure out what to do,we can't print copy anything please help..... cheers

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  • Most Helpful of 4 Answers

The OK-cancel-black-color procedure is to be done when turning the printer **OFF** not on.
Then when you turn it back on you'll see "NVRAM RESET" (or something like that) on the display.
It might take a couple of tries.
This is a fix if the problem is not a hardware failure. This same "ink system failure" error also displays if there is a hardware failure and this cannot be corrected with the button/power off technique.
Good luck.

Posted on Feb 10, 2010


  • 4,993 People Helped

Paper size won't print

Error message -  I made a 4 x 6 custom paper size, asked printer to print from the photo tray and received the error message"Specified custom paper size is not supported in the selected tray" and can not get the printer to print my document.  I know this printer is capable as I have printed this very document from the photo tray-however, I was using a Dell computer with Windows XP operating system.  Now I am using a new iMac computer to try and print the document.  Can anyone help?

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First customize the paper size in the Page Setup. Secondly when you send command for print, change the paper size to custom size from the Printer Properties and click print. On the other hand, you can select the paper size from the printer's menu itself after sending the print command. Please make sure that the right driver of the printer is installed on your computer.

Hope it will help and fix your problem.

Posted on May 22, 2017


  • 3,974 People Helped

Printer Won't Scan

When I push the scan button:

"No Scan Options. Refer to device documentation to troubleshoot"

is the message I get.

Why won't it scan??

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  • Most Helpful of 2 Answers

I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

Posted on Nov 25, 2008


  • 3,934 People Helped

Paper size detected is not supported when making a copy

When trying to make a copy using standard size paper (actually any copy) I get this error every time.

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  • Most Helpful of 3 Answers

When I saw that so many other people were also getting this error message, I thought sure there would be a solution posted by somebody before too long. Guess no one could figure it out!

The problem continued and was getting extremely irritating so I went and spent a couple of hours on HP's support site and finally figured out what to do, even though I never did find the exact error message we've all been getting.

Basically, the fix is to change the paper size default setting in the Copy Menu from Automatic to Letter. You do this by pressing Copy, then #6, select Letter (which is #2), and that will bring you back to the Copy Menu. Scroll down through all 10 selections until you get to the bottom which is Set New Defaults and select this.

I've tried making several copies and it has worked every time error message in sight! However, if you're trying to make copies onto paper other than standard 8.5x11, you'll have to select that with each individual job since there will no longer be an "Automatic" detection.

Hope this helps everyone else who has had this annoying problem!

Posted on Dec 30, 2007

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