20 Most Recent HP Officejet 4215v All-in-One Printer Questions & Answers

Hi ,

Usually this error comes up because of problem with software,

Uninstall and reinstall the software with the help of CD from hadware manufacturer..

Please let me know if this solves your problem


HP Officejet... | Answered on Jun 01, 2020

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.

Post / thumbs / testimonial are welcome!

HP Officejet... | Answered on Mar 09, 2019


HP Officejet... | Answered on Feb 12, 2018

change the image transfer drum :)

HP Officejet... | Answered on Sep 19, 2013

Try finding drivers and installing them.

HP Officejet... | Answered on Sep 10, 2013

Check your Ink cartridge if it is fully empty means it will not print received faxes so it will save in memory

HP Officejet... | Answered on Feb 05, 2013

Hi , Have you checked with -
1. uninstalling and re-instlling the Adobe application once more?
2.the spooler - opn run on your computer and type down "net stop spooler"- let the command window close - then again pen ru and type down " net start spooler " and let the DOS / command window open and close again. Try taking the print with the printer in the ready status.
3. usbcable detection
Step 2 and 3 will not be most effective if the other applications are printing fine.
Try uninstalling and re-installing the Adobe application.
Or else you have to contact the Adobe vendor for further issues. It could also conflict if you have older version of IE in your computer.Becaus Adobe 8.0 is the latest version that might conflict with the older version of IE

HP Officejet... | Answered on Oct 05, 2012

Make sure the phone line in the back is plugged into the slot that says line. Some people connect it to the slot that is labeled phone or ext. Verify the connection.

HP Officejet... | Answered on Jul 24, 2012

You may download HP software and drivers from here.

HP Officejet... | Answered on Jun 03, 2012

HI , you can updates your printer's driver solfware from Microsoft if your using windows PC ..

HP Officejet... | Answered on Mar 09, 2012

Print a self-test page from the unit to verify that it is working correctly. On the unit front panel, press Setup, press 1, and then press 5. CAUTION: Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit. Turn off the HP product and turn it around so the back of the unit faces you. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you. Figure 2: Removing the rear access door Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts. From the rear access door opening, remove the jammed paper. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray. Reinstall the rear access door. Reconnect the power cord to the unit and turn the unit on. Ray

HP Officejet... | Answered on Dec 07, 2011

Hello and Welcome to FixYa!
Sir this problem is due when by chance the Fax Mode is selected as default. To get to the print mode you need to change the mode to print. Try the following:
Click Start >> Print and Faxes (if you are using Win Xp) or Devices and Printers (if you are using Win 7) >> There will be the list of HP Office jet 4215 Fax and HP Office jet 4215 Printer. >> Right click on HP Office jet 4215 Printer ans Select as "Set as Default"
Now try to print again. If printer is still struck on the Fax Mode then possibility is that your printer is locked, In this case you need to Reset the printer: Follow the given steps to do this:-
  • Unplug the power supply from the rear of the product.
  • Unplug the power cord from the electrical outlet, power strip, or surge protector.
  • If the product uses a power module with a detachable power cord, disconnect the cord from the power module.
  • Wait 15 seconds.
  • Reconnect the power cord to the power module.
  • Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector.
Now turn the printer On and now try to print again. I hope if first solution do not work then this will solve the problem. But if still it struck to Fax Mode then its may be a technical or hardware issue, You need to contact HP Support Center to solve your problem.
I hope this solution helps you and you have clear picture in your mind
Let me know if you have any confusion in your mind.

Sir, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

HP Officejet... | Answered on Nov 11, 2011

Browse the link, select OS, down load full feature drivers, disconnect the product, run the drivers, connect the product when dial box appears,run till finish..Link:http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=351112&lc=en&cc=us&dlc=en&lang=en&cc=us

HP Officejet... | Answered on Oct 19, 2011

In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

HP Officejet... | Answered on Aug 02, 2011


This can happen if the sensor is dirty or not working. If it has started giving you the error after 1 or 2 paper jam earlier then when you have pulled the paper the Sensor flag (Black in Color) has got dislocated from its housing hence you need to put it back so it can wiggle better and freely. This will solve the problem.

HP Officejet... | Answered on Aug 01, 2011

The cause of the paper jamming in the ADF is a feeder pickup roller that might need to be replaced in the ADF.
The line across the top is consistent with a roller not rolling and causing the paper to jam at the roller.
Two options you can repair this ADF for $65 bucks parts and DIY do it yourself, or simply purchase another unit as I mentioned in our call.
Here are the links to how to activate Microsoft fax for XP
http://support.microsoft.com/kb/152196 Click Here
Since your unit is a ADF type of scanner it would be preferred that you ether have it fixed or purchase a stand alone FAX and copier.
Thanks for using Fixya.com
Best Regards

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

HP Officejet... | Answered on Jul 18, 2011

For scanning you may have to go to HP.com, find your model and they have a manual that you can go to to get the information. It will tell you what to do. I had to same problem, printer on the front was telling me that I did not have that feature. HP has good technical help and support, so you can to that section in HP. If you have another program on your computer, such as Microsoft Publisher, or any other program that you can use for scanning, use that and don't worry about the HP.

On the fax, do you have a telephone attached. If not, you would have to attach your phone to it; the only problem is when you are using the fax, no one can reach you on your phone, unless to get a separate phone to handle it. I use to have a separate phone, using a student line with the telephone company, but that was extra money. If I need to fax, I just go to an outside fax place.

HP Officejet... | Answered on Jul 13, 2011

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