try the following:
first make sure, the load tray is not overloaded, that the paper is paper that you have been able to use before on your printer and the right size, not used and proper thickness for your printer. make sure also that the paper is not adjusted to tight on the tray.
1. reset your printer:
- Without turning the product off, remove the power cord from the
back of the product.
- Wait 30
seconds and then plug the power cord into the back of the product.
If the product is not already on, use the On
button to turn it on.
2. check that the paper being used is paper that your printer can use or has used (use unused paper), Insert the stack of paper into the product and gently push the paper
guides snugly against the paper. Make sure that the paper is completely
inserted into the product and can be picked up by the paper rollers.
3. review the printer settings in the print driver
- Open a document in the program being
used to print.
, click Print
, and then click Properties
. The product Properties
dialog box appears.
Choose the appropriate
paper size from the Size is
appropriate paper type from the Type is
and then click OK
again to print the document.
4. you may need to get a product form hp to clean the feed rollers ( HP Paper Feed Cleaning Kit) or simply try to do this on your own as follows:
- Turn off the product and
unplug the power cord.
the access door to gain access to the rollers. Depending on the model,
this is usually the rear access door. See the product user guide for
information about locating the rollers.
- Clean the rubber rollers with a lint-free
cloth, lightly moistened with water.
- Make sure that any paper rollers that
rest on the input tray, which are located behind the back rollers, are
cleaned. A clean cotton swab, lightly moistened with water, might be
necessary to reach these rollers.
- Close the access door and plug in the power cord.
- Try printing again.
If the issue is not
resolved you may have to take the printer and have it serviced by HP directly!