try this solution :------------------------------------Follow the steps below, and let me know what happens?
Step one: Clear temp directory- Type %temp% in the run or search for programs and files field
- Highlight
all the files in this folder, and then press the delete key to delete.
If you get a message that the file is in use you will need to skip this
file(s).
- Continue with Step 2 below
Step two: Downloaded and extracted to your system:1. Download the full feature software and drivers
Note: Go to
HP Customer Care,
and then enter your printer model. Download the full feature software
and driver, and then follow the remaining steps below. If your product
doesn't have the uninstall_l4 then please let me know what printer you
have and the operating system you are running.2. Once the download is finished double click on the file to extract the software.3. When the installation window opens press the cancel button to stop the installation4. Type %temp% in the run or search for programs and files field5. Look for, and open the folder starting with 7z (Example: 7zS2356)6. Right click on the folder, and select Copy7.
Close that window, and all your open windows, and then in the middle of
the desktop right click your mouse, and select Paste. This will move
the 7z folder to your desktop.8. Open the 7z folder you just copied to your desktop9. Open folder Util10. Open folder CCC11. Run the uninstall_L4 (.bat or .exe)12. When the uninstall has completed restart the computer13. Run Disk cleanup from Accessories\ System Tools folder under all programs14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html 15. Open the 7z folder, and then double click on the
Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.Let me know if you are able to successfully install the software and driver, and are able to print & scan?