20 Most Recent HP OfficeJet D135 All-In-One InkJet Printer - Page 7 Questions & Answers

Hope this helps you. This error is caused by either a correct or incorrect detection of air in the manifold. The steps below will clear the error condition, which should solve the problem if it is caused by an incorrect detection of air. If there really is air in the manifold, however, this procedure will not solve the problem and the printer will have to be serviced. Step 1 - Remove all printheads CAUTION: Do not touch the printhead tower. Do not remove the printhead handle. Keep printheads out of the reach of children. Figure 1: HP 14 printhead 1 - Handle 2 - Tower

1. Make sure the unit is plugged in and the power is turned on.
2. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
3. Wait two or three seconds, then unplug the power cord.
4. Open the printhead latch. See the illustration below. Figure 2: Open the printhead latch
5. Remove each problem printhead by lifting the printhead handle and pulling up. See the illustration below. Figure 3: Remove the printhead

Step 2 - Reset the internal error state NOTE: This step must be performed before the printheads are re-installed.

1. Close the printhead chute.
2. Close the access door.
3. Plug the power cord back in.
4. Turn on the power. The front panel should read No Printhead. Will damage Product. Insert [color name] [icon] printhead now . NOTE: The carriage may make a grinding noise when you turn the power on. This noise is normal.
5. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
6. Wait two or three seconds, then unplug the power cord.
7. Open the printhead latch.

Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry. Step 3 - Insert the printheads

1. Place each printhead in its slot in the printhead carriage. The colored shape on the top of the printhead should match the colored shape on the proper slot on the printhead carriage.
2. Press down firmly and evenly on both the front and back of the printhead, as shown in the illustration below. Proper seating is essential to making good electrical contact.

Figure 4: Seat the printhead Step 4 - Close and check the printer

1. Close the printhead carriage latch and make sure the loops catch the hooks. See the illustration below. Figure 5: Loops catch hooks
2. Snap the latch into place.
3. Plug in the power cord.
4. Close the print carriage access door.
5. Turn on the power.
6. If the error clears, a message to align the printheads may appear on the HP Officejet D and HP Officejet 7100. Press Enter to align. If the error persists contact HP. Printhead replacement will not resolve this problem - the printer will have to be serviced.

twobells i have almost the same problem with the hp photosmart c4599 i have had no luck either

write down the printer model. go the website of hp, search for its driver and download it, then install. if you didn't find any go to www.driver.com and search your printer model there and the driver, then download it and install it

If the printer is not able to detect the cart then clean the cart and reset if you see the '?' again then the printer is defective or the cart are defective and check the manual the set the sleep mode manually on the printer and check if it works if not get it replaced as it might damaged from the company itself...................

Hi, ink cartridge nozzles (jets)dry out and clog even if the cartridge is full of ink. This happens especially if you don't print often or haven't replaced the cartridge in a long time or if the "new" cartridge sat on some shelf for a long time. You can try a wet paper towel on the bottom of the cartridge where the ink comes out. Hold it there for at least a minute, then put the cartridge back in the printer and try to print. Have some hand cleaner ready-your fingers will get a little ink on them. Even if it only partially prints, then you know the problem is that the cartridge nozzles are clogged. Good luck..

Hi ,

First thing if its an ongoing issue you have the right to call hp and make them replace the machine even though the warrenty lapsed as it happened while you were facing an ongoing issue. they do not make these machines anymore so i am surprised that you got refurbs of this. ask them to give you an upgrade.

also if a replacement is made it extends the warrenty by 3 months.

call them up and be firm is my advice.

Now i would recommend you buying a laserjet multifunctuion machine. those babies are a bit expensive but are value for money when it comes to print per page value as well as ease of use and maintanence. take my word you will love it.

Messing around with inkjets would just get you more aggrevated: they are only useful for small office or home uses with minimum useage.

I hope you get a replacement from hp. Hit me again if you need anything.

keshey

supply expired, new cartidge installed'

www.hp.com has that tutorial

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HP Error Codes
These error codes apply to many HP & Panafax machines
001 recording paper jam
002 recording paper jam
010 no recording paper
014 print cartridge is not attached
015 out of ink
017 wrong paper size
030 document misfeed
031 document jammed or exceeds maximum length (2 meters)
039 during dialing, STOP was pressed
041 out of toner
045 no toner cartridge
060 a cover or door is open
061 a cover or door is open
063 jam access cover is open
316 clean the ink station overflow tray and encoder strip on inkjet models
400 during initial handshake, RX station did not respond; comm error
403 no polling capability at remote side
404 during initial handshake a comm error occurred
405 during initial handshake a comm error occurred
406 password mismatch
407 no confirmation from the RX station for the previous page sent
408 remote side confirmation of previous page is illegible
409 remote side confirmation of previous page is illegible
411 polling password does not match
412 no data from the transmitting side
414 polling password does not match
415 polling transmission error
416 received data has too many errors
417 received data has too many errors
418 received data has too many errors
419 received data has too many errors
420 machine enters RX mode but receives no command from TX side (not a fax calling)
422 interface is not compatible
427 interface is not compatible
430 comm error occurred while receiving
434 comm error occurred while receiving
436 received data has too many errors
456 memory overflow on confidential document or relay request
490 received data has too many errors
492 comm error occurred while receiving
493 comm error occurred while receiving
494 comm error occurred while receiving
495 telephone line disconnected
540 comm error occurred while transmitting
541 comm error occurred while transmitting
542 comm error occurred while transmitting
543 comm error occurred while transmitting
544 comm error occurred while transmitting
550 telephone line disconnected
552 comm error occurred while receiving
553 comm error occurred while receiving
554 comm error occurred while receiving
555 comm error occurred while receiving
580 sub-address TX to a unit without sub-address function
581 sub-address TX to a unit without sub-address function
601 ADF misfeed
623 no document was on the ADF
630 redial unsuccessful (busy line or no response)
634 redial unsuccessful (busy line or no response)
631 during dailing, STOP was pressed
638 power failure occurred during the communication
640 telephone off hook after comm is completed
870 memory overflow while storing TX documents
879 memory overflow while storing RX documents
975 DRAM parity error (document info in memory is lost, very common, also clean encoder strip)
HP 200/300 and similar models GPM (printer assembly) failure: When the inkjet carriage is homed on the right side of the unit, the spring pointing toward the rear of the unit passes under 2 "actuators" that appear to be identical (mounted vertically, L-shaped). Under heavy usage, the lower end of these actuators is worn away. To remove the actuators for inspection, carefully rotate the paper pickup feed wheels while pulling upward on the L-shaped actuator (compare the 2 actuators, or compare them with actuators from a comparable machine that is in working order).
Many HP and Panasonic inkjet models are comparable and parts can be ordered from Matsushita.
If there is an encoder strip (scale) in inkjet models, clean it to correct a wide variety of problems (HP 900, OfficeJet, Panafax UF321). The encoder strip resembles a narrow piece of cellophane tape, and can be found behind and above the silver bar on which the printhead rides. Easily broken ... use caution when cleaning with a cotton swab dampened with water or rubbing alcohol. When dirty from overspray, the strip can cause all types of problems.
In the Maintenance Mode of HP and Panasonic machines there is a wealth of information. For example, print out the function parameter list to get the lifetime TX/RX/PRINT counts (usually option 3 instead of option 6 in the following example for the HP 200).
HP 200 ram clear
Press # dial dial dial dial * 6 start
Exit the maintenance mode by pressing 9 9 9 start
[Note: to print function parameter list substitute 3 for 6 in the line above]
[Note: to execute a self-test substitute 0 for 6]
[Note: to set parameters 000-999, substitute 1 for 6]
[Note: to test modem/tones, substitute 4, 5, or 7 for 6]
[The TX/RX/COPY counter is item 061 on function parameter list]
HP 300/310 ram clear
Press function 7 dial dial dial dial * 6 start
HP 700 ram clear
Press and hold stop and menu for a few seconds
Press 7 0 0
Press up-arrow key 4 times until display reads 09 memory clear
Press start
Bad line card: replace 2 transistors, 1 diode, and 1 chip. Transistors BS170 (NTE490) @ Q1; 2N3906 @Q3. Diode 1N4148 ar CR2 (next to 2N3906). Chip 74LS14 (74HC14) at U5 (near BS170).
HP 900 ram clear (same as Panasonic UF-321/322)
Press menu 7 dial dial dial dial * 6 start
Press up-arrow key until the display reads shipment set then press start
The display will read reset counter
Select yes or no then press start
HP 900 disassembly tips (proceed with caution and at your own risk). To remove the operation panel cover: face the rear of the unit, place your thumbs in the outside edges of the document feed path, lift up on the thin edge of the cover while pulling the cover toward you. This should release "snaps" located at the outer edges of the document feed path. Facing the front of the machine, lift the cover up and toward you, then disconnect a cable attached to a board on the rear of the operation panel. To access the document feed mechanism, remove a white plastic retainer in the upper right hand corner of the ADF cover, disconnect the ground strap on the right side of the cover, and slide the cover slightly to the right until it is unhinged. The cover housing the scanner glass can be lifted off after removing several screws, popping two "snaps" at the rear corners, and then carefully popping two more snaps at the front corners of the cover. At this point you would be able to clean one scanner mirror and the ADF sensors & rollers. If you need to remove the line card, you'll have to remove the remaining covers, one screw located at the front of the power supply, four screws that hold the printer assembly in place, one screw at the right rear corner of the scanner assembly, pop two snaps at the front corners of the scanner assembly (remove a long white plastic retainer at the left front corner of the scanner assembly). After gently lifting the scanner assembly upward, the printer assembly can be removed to reveal the line card. During reassembly, be sure to check the positioning of the print paper detect sensor (the spring comes off the sensor and you get an out-of-paper error). Another observation we've made is that on some (but not all) HP 900's, there is a metal retaining clip on the left end of the paper pickup roller's shaft. Apparently the plastic lever (retainer or lock) on the left end of the axle doesn't always hold the mechanism in place in the event of a multi-feed that jams the machine, and at some point in production of the machines a metal clip was added to hold the plastil retainer firmly in place.
HP 900 set number of rings to answer (default is 2)
Press menu 7 dial dial dial dial * 1 start
Press 4 5 start clear
Enter the number of rings desired then press start stop stop
HP Office Jet / LX
For a full ram clear, press and hold * and 1 while turning the power on.
Hold the keys down for a few seconds after the display reads self test please wait then release the keys
For a partial ram clear, press * and 4 while turning the power on.
For the Diagnostics Mode hold * and 7 while turning the power on. Afterwards, new menu items will be found on the display including diagnostics. Turn the unit off afterwards to dump the diagnostic menu selection.
The original Office Jet/LX will print a scanner calibration chart/instructions.
If the modem fails, remove it. Reinstall and test.
Clear Paper Jam: Remove RX tray, press load/eject and paper should load part way; press load/eject a second time and the page should be ejected. If the page ejects ok, then it's not necessarily a mechanical problem, in which case you should clean the encoder strip and sensor. If the page does not load properly, it is probably a mechanical failure. Laserjet paper is slick on one side and may not load properly. Recycled cartridges spray excess ink on the encoder strip

open up the ADF and see if there's something in the way on the side that's not pulling through

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hmmm...new print ink?

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1. Check scanner light by trying to make a copy.
Caution: do not look directly in the light
3. Perform a power cycly
* Unplug the power cord from the product while its still on
* Plug the power cord back again after 30 seconds
4. Perform a semi-full reset
* Unplug the power cord from the product while its still on
* Press and hold # and 6 while plugging the power cord
* Do not release the button unless the printer would say reset
5 If you still have the problem replace your printer

try cleaning the printhead contacts, worked with mine

As am update to what I just wrote, my d135 says "warming up" before the message comes on. Does this mean something? Thank you.

Check the advanced settings of the control panel and make sure that color printing is turned on.

Hi Bbear,

The problem here is with the scanner bulb, the scanner bulb is bad.
I mean to say that your scanner bulb lit for a while and goes off.

This confirms that the scanner bulb is currupted.

I have a web link, which is given below with some of the troubleshooting steps to perform.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01105&cc=us&lc=en&dlc=en&product=390315

Click on the web link given above and perform the steps.
If this fixes the issue, that would be great else you need to replace or get a new or refurbished printer.

I don't think there is a way to reset them. If the color cartridge was change. The printer should purge is first and then read the gauge.

If it still showing empty, it could be the cartridge or the ribbon cable that runs it.

THERE MAY BE MINUTE PARTICLES OF DUST GOT STUCK ON THE CIRCUIT OF YOUR PRINTER IN THE CARRIAGE WHERE YOUR COLOUR CARTRIDGE IS FIXED REMOVE YOUR COLOUR CARTRIDGE FROM THE PRINTER AND GENTLY CLEAN THE CIRCUITS OF BOTH YOUR PRINTER AND CATRIDGE WITH THE HELP OF VERY MOIST CLOTH OR TISSUE.THIS MAY HELP YOU. GOOD LUCK.

1. FIRST TRY TO CANCEL ALL THE PENDING DOCUMENTS WHICH YOU HAVE GIVEN BEFORE THEN TRY TO PRINT IF THIS DOES NOT WORK THEN TRY OTHER OPTION GIVEN BELOW.
2. CHANGE THE USB WIRE (THE CONNECTION BETWEEN PRINTER AND YOUR PC )IF IT IS TOO OLD.
3. THERE MAY BE THE PROBLEM WITH USB DRIVERS IN UR PC .
4. TO RECTIFY --- RIGHT CLICK THE MY COMPUTER ICON
5. CLICK PROPERTIES AND THEN CLICK HARDWARE N GO TO DEVICE MANAGER
6. UNINSTALL ALL USB PORTS AND THEN SCAN FOR HARD WARE CHANGES
7. UR PC WILL DETECT UR PRINTER N ASK FOR PRINTER DRIVERS
8. RELOAD DRIVERS N UR PC WILL COMMNICATE WITH UR PRINTER.
9. FOR FURTHER ASSISTANCE FEEL FREE TO ASK AND WISH U SUCCESS -BYE

Follow the steps given in the below webpage. This may resolve the issue.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bpa02107&cc=us&lc=en&dlc=en

go to http://www.hp.com/support , try their website for availability of your manual , hope this helps , pl rate & thanks AJ