20 Most Recent HP OfficeJet 7310 All-In-One InkJet Printer - Page 8 Questions & Answers

There are a number of known glitches with these models. Without having a known good or new cartridge to try, you should remove both of the carts, close the lid, and pull the power cord out of the back. This will reset the printers ram, and force it to reload. Wait 10 minutes, plug back in and power on. When it finishes making noises, insert the carts, black first, and if it clears, you're good. If not, you will need to buy another cart to go any further.

Hp devices are famous for simply stopping printing if they even 'think' they are out of ink. The way this is done is electrically through the circuity on the ink cartridges. Two things I'd recommend:
1) Remove each cartridge and take a pencil eraser and rub up and down with the eraser on the circuit side of the cartridge. Don't over do it, but do rub until you see the metal become a bit shinier. Then reinstall the cartridge and see if the problem goes away.
2) Try a new cartridge and see if the issue goes away. Always a good practice to keep a spare on hand!
Hope this helps!

Hi,
please check the following solutions..
Solution 1 : Please unplug the power cord at the back of the printer. While the power is out, press and hold the # and 6 key on the printer. While holding those 2 keys, plug back the power cord at the back of the printer and keep holding the keys for 10 secs. After 10 secs release those keys and press the power button to turn on the printer and follow the steps to select the language and the country of your printer. Please let me know on what is the result
Solution 2 : take the printer cartridges out, and clean the shiney copper looking plate on the print head located at the back of the ink carriage in the printer, then wipe it dry with a lint free cloth then reinsert the print cartridges, do a test page and/or a clean cartridges page, and see if it clears up.

Load the originals face-up in the ADF with the short edge of the page to the left. I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

You can find manuals and drivers on the HP website. For the manual: http://h10032.www1.hp.com/ctg/Manual/c00235090.pdf

is the solution center or hp director installed on the pc? look under add/remove and check if it's included in the list of programs installed. if it is there,look for it's icon on the desktop or click on start,all programs,hp folder,hp director and hp solution center.launch it from there.use it to scan from your computer.check for error messages and let me know.
if it is not installed ,you may need the disk to install it.or go to hp.com and click on support and drivers to download the latest version of the printer software.

here's a document to help you in installing cartridges:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00256957&cc=us&lc=en&dlc=en&product=391182&tmp_track_link=ot_search

May i know the computer operating system and do you receive any error messages while attempting to scan via Solution center?

When putting pictures on facebook you need a file name so if you copy a picture using your all-in-one you need to save it to a folder such as pictures, scan items etc and a file name. Then you can upload the photo to facebook.

Hi,
If you are sure that you have installed the right driver for your device, then this is definitely a sign of a faulty scanner. You can have it replaced if it is under warranty.
I've had the same problem with my own HP scanner, and the workaround I usually do, is to unplug the usb and reboot my computer. Then plug the usb back and let my pc detect my scanner. It would usually work after doing that but will do the same problem again eventually.
Hope this helps.

it could be the coagulation of ink in between the cartridgebetter dip it in mild hot water for some times and replace it wiping the water. it would do the trick and solve your problem . it has been practicallytested.

If this solution helpful/useful for you please rate my solution. THANKS FORUSING FIXYA.

The best way to remove the ink is to wet cotton balls or some sort of fine stitched fabric (old shirt) with rubbing alcohol. Make sure the fabric/cotton balls are not dripping with alcohol just moist enoguh to help remove the ink/toner. Also, you could try cleaning wipes made for electronics or lenses. Just be careful not to scratch or break any internal components.

you have to replace it if cleaning doesn't help.

look for the seperation tire or pad if it picks up the paper from the top first then the sep is on the bottom and vice versa. Clean that on really good this is the one that seperates the paper and stops it from feeding more than one sheet.

Guide to print on the network - http://www.ehow.com/how_2165066_connect-network-printer.html

Turn the printer around so that the back is facing you, and open the back panel. There should be two plastic tabs to push and release it. Open the panel and it gives you access to the rear rollers that push the paper through. You will be able to see any paper that is stuck there. Remove it, then push the "ok" or "enter" button on the front and the printer should continue normally.

If you are using the Automatic Document Feeder (ADF) to scan, you may need to clean the scanner bar glass.
First test: See if the line appears when you scan on the flatbed. If so, it is probably a hardware failure.
If it appears only when using the ADF, you need to clean the ADF.
HP has a general diagnostic and cleaning procedure here:
https://h10025.www1.hp.com/ewfrf/wc/document?docname=c00846928&lc=en&dlc=en&cc=us&destPage=document&product=391182&lang=ru

Hi

Maybe the print spooler service had stop and needs to stop and restart again. Please try this solution.

Go to START MENU
Choose Commamd prompt, right click mouse and run as administrator (You should be in this command C:\WINDOWS\SYSTEM32- If not type this command when you in the dos command prompt "CHDIR C:\WINDOWS\SYSTEMS32\ and press enter")
Type the letter "cmd"
Type the word "net stop spooler"
Exit
Go to C: drive
Choose to Windows Folder
Click show content
Choose system32 folder
Choose spool folder
Choose printer
And delete all printing jobs pending
Again go back to CMD window and type the word "net start spooler"
Restart your computer and must also turn off your printer and then switch it on.
It will work fine right now
I hope it helps you

If not, try to set up or add once more the printer to correct any printer driver corrupted files.

Or if not, uninstall and reinstall the pirnter driver and then, add once more the printer.

Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Regards and thank you for using Fixya !

hi there!

if its a scan issue, you may need to uninstall/reinstall hp printer software. or check on the scan bed if the light is coming out when you turn on the printer. check out this link too, this have all the info you need and tech support for that printer:

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=391182