20 Most Recent KitchenAid KSM500PSER Empire Red Pro 500 Series 5-quart Stand Mixer Questions & Answers


You probably blew out the soft start circuit. You can buy new ones at appliance parts stores if you are handy.

KitchenAid... | Answered on Jul 06, 2012


My wife has the same model and the planetary unit fell off shortly after we bought it. Since we had moved overseas to a remote pacific island, getting it fixed under warranty was out of the question.

Since the rotary unit is a pressue fit, I pressed it back into place and it worked fine for about 3 months before I had to repeat the process. After that it became a monthly ritual.

I finally decided to fix it for good. What I did was drill a 3/8" hole in the center of the nub in the middle of the inverted rotary cover plate. I then drilled a 5/16" pilot hole in the center of the grooved shaft that the rotary cover plate presses onto. I then tapped that hole with a 18 NC tap. I was careful to tap it just a little shy of the depth of the cap screw that I was going to insert into the threaded hole so that it would jam as I tightened it. I then greased all the gears with a white machine grease and pressed the roary cover plate back onto the shaft. I then put a washer on a 5/16"-18 x 1" socekt head cap screw and clamped the thing together. It hasn't come off in the last 2 years.

While I am moderately skilled in this sort of thing it wasn't a precision operation. Since I was living in a fairly remote location with no shop, I did the entire operation on the kitchen counter using a handheld electric drill. Probably the hardest part was determining how deep to tap the shaft. I did it by trial and error. You can adjust the depth by using a washer or two of varying thicknesses.

I'm really surprised how lame a design using a press fit for this assembly is. They could easily prevent the problem by using my approach or even putting a cotter pin through the shaft and reciever tube in the rotary cover plate (a small hole would be needed in the side of the tube to set the cotter pin).

From what I've seen on the internet while looking for a solution, this is a fairly pervasive problem.

We thought we were buying a high quality machine that we thought would be reliable in our remote situation. Fortuantely, other than the falling rotary cover issue, the machine has worked great.

KitchenAid Food... | Answered on Jul 14, 2020


what do you mean by "slip"
the blades quit turning?
or slow down?
or lose power?
or out of alignment?
in other words how do you know they are "slipping"?

KitchenAid Food... | Answered on Jun 10, 2020


You can buy direct or get from other vendors including eBay.

Replacement Parts - KitchenAid

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KitchenAid Stand Mixer Parts - The Mending Shed

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Results 1 - 30 of 422 - KitchenAid Stand Mixer Beaters - Hooks - Whisks · KitchenAid Stand Mixer Bowls - Shields - Covers · Repair Parts by Model/Mixer ...

KitchenAid Collectible Kitchen Mixers for sale ' eBay

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KitchenAid Food... | Answered on Jun 01, 2020


Worn carbon motor brushes typically cause motor sparking when you're running the mixer. Unplug the stand mixer and examine the motor brushes for wear. To remove a motor brush, use a screwdriver to unscrew the motor brush cap. Pull the cap and the carbon brush out.

Thank you for using Fixya.
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KitchenAid Food... | Answered on Apr 13, 2020


The blades will need to be removed and cleaned. Make sure. Always make sure to Unplug your mixer before taking apart

KitchenAid Food... | Answered on Apr 06, 2020


Hiya,

I am sorry you are having issues with your appliance.

I have added a help video below on adjusting your head height on your mixer.

I hope this helps :-)

KitchenAid Food... | Answered on Feb 20, 2020


there are many websites that are offering this just search it on google I have got delivered many of the things form different websites apart from that I use https://verifiedcouponcode.com/ to get free discounts and to many of the websites and this help me a lot to get numerous products for my household.

KitchenAid Food... | Answered on Feb 14, 2020


Hi,

I am sorry to hear you are having trouble with your appliance.

I have added a link below for a help page which may help you solve this problem:
https://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/HeadofMixerBouncingorWobbling/tabid/659/Default.aspx

I hope this helps!

KitchenAid Food... | Answered on Jan 07, 2020


https://www.kitchenaid.com/resources/contact-us.html

Call and ask

1 (800) 422-1230
Hours of Operation
Mon-Fri: 8 a.m.-8 p.m. EST, Saturday, 8 a.m. - 4:30 p.m. EST

KitchenAid Food... | Answered on Jan 05, 2020


Hi,

I have added a below a link for you to purchase this part:

https://secure.kaparts.co.uk/sku/240308

I hope this helps!

KitchenAid Food... | Answered on Jan 02, 2020

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