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Panasonic KV S2025C Path-Through Scanner Questions & Answers
I'm getting a remove paper error (code 20038004),
Hi,
There is a little square center where the paper is fed, that can get fooled by paper dust. You will want to try and clean that. If you are not confident you may want to have a professional service the unit. There is also a paper detection sensor at the eject rollers. Clean both of these gently.
Thank you,
Lee
Persistant error: "Document remains in scanner. Open door and remove document."
I get calls about this all the time. The most common reason for this is the shiny reflector for the Ending Sensor is dirty. It is best to clean this with a cotton swab and a few drops of rubbing alcohol.
Although it is possible that one of the sensors has gone bad. The Panasonic User utility is very basic, but if you have access to the Service Utility it will help pin-point which sensor is causing the problem.
Out of all the calls I've taken relating to this same issue, only two or three situations have been resolved by replacing the sensor - all the rest have just been dirty.
Panasonic KX-MB2025 Toner Low Problem???
Does the machine say replace drum or toner. Two different units. If toner did refill or install a new toner. There is a chip on most drums and toner to tell the machine they are new. if you refill the toner the chip is still going to tell the machine it is used.
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