20 Most Recent 2wire (1000-000057-000) Modem - Page 6 Questions & Answers

Please make sure that your telephone connection is working fine. In case it is working fine, remove any external devices like fax, multi function printers etc from the same line. In case the telephone is also not working, please contact your telephone company to check the line.

If the light that has not come on is the @ light, then you have no adsl (broadband) available on your phone line. You may have to contact your phone company and have it enabled.

That could be problem with your cable connecting outer source of internet and that router, check it.

Sincerely
Aleksandar Adzic

Your modem plugs directly into the line ,,, your fax plugs into the filter and then the line.. (or modem) if you wish,, get a 2 way splitter, plug one end into the modem and the other end to the filter and then the fax.. The filter removes DSL noise.. Its needed for a phone or ax to work propperly..

maybe its either cable issue or modem itself
>> try to hard reset it...unplug first the power cord to the power outlet then press for 5 seconds the reset button(usually at the back of it)...then let it turn on by plugging the power cord to the power outlet...then it should be working fine...if not check with your modem tech support and ask if there is any outage or check if it is already need to replace the modem( if it is already over a years)

You need to hard reset the modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.
You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.

If this didnt work. You need to replace your modem.

You need to hard reset the modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.

You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.

You need to add MAC address of your device in allow list in router if there is mac security enable.
You need to configure your router.
For that Connect your router to computer with ethernet cable then you can access it with following default link.
http://192.168.0.1
or
http://192.168.1.1
If you are not able to access it with above ip then check your computers ip address gateway ip is your router ip try with it.
Then it ask for user name and password.
Type user as "admin" and password as "admin" or "password" or blank.
Then you can see configuration page of router.
Click on WAN settings and set those settings as your internet service provider settings.
Enable DHCP if you want to get ip from router.
Click on wireless settings then mac security and add mac address of your natwoek device like winxp .
You can know mac address in winxp with command prompt.
Press windwos key +R so you can see run then type in run "cmd" withotu "" then press ok then type in command prompt "ipconfig /all" then you can see all ip confdiguration physical address is your mac address for example look like 00:02:A2:F0:23:c5
Add that mac address you can find mac address in network configuration in all device.
After adding mac address save settings and restart router.

Let me know if you need further assistance.
Thanks for using FixYa.

Sounds like you need to call your ISP - let me guess - Rogers or ATT - and tell them you need them to reset you and also find out what your speed is supposed to be. You may have birds or a nest somewhere out side.

Hi

1. you have to connect one of your computer to modem with cable
2.go to start->allprogram->acessories->command prompt
3. you will get black windows,in that blank winodws you need to type "ipconfig" you will get IP address
(something like 192.168.1.1)
4. look for defaut gateway
5.again type there "start iexplore 192.168.1.1"(what ever the default gateway you have)then press enter
6. It will asked you for user name and password,once you type that ,then you would be able to open modem page

hope it can fix it
thaks for using fixya

If you are referring to power light, blinking light specially if red indicates hardware damage. powering down the modem for a minute and powering it back on normally stabilizes it but if not normally it needs replacement.

Look on the bottom of you modem it should have the default password listed there, if that doesn't work then you should be able to reset it and use the default info on the bottom to log in to the modem and reset the password to whatever you desire. Once you do that I always recommend writing the password down and taping it to the bottom of the mdem / router

If your modem has only one ethernet port, you'll have to purchase an ethernet hub (or switch) to connect to this one port and the computers to the other ports. If your modem supports wireless communications, then that is an option if you don't want to run wires to each computer, but each computer will have to have wireless capabilities.

You may try powering down all devices. Power them up in this exact order. One the modem, and wait about two minutes. Two the computer until finished booting up. And lastly the router and wait about two minutes, this should solve your dillema. Thanks, Dana

Need to donwload the latest firmware from the manufacturers website and upgrade the Modem with the latest firmware.

You may be using the wrong SMTP address for the Outgoing mail server address for your email service.

If you are not sure what your SMTP Outgoing Mail Server address is, then you can reference this link
below, to locate the Outgoing mail server address of your current email service provider

Link: POP & SMTP Email Server Addresses
---------------------------------------------------------------------
In regards to checking your mail settings in Mac OS X Mail you will need to perform these few steps:

*Launch Mail
• Click on Mail name and select Preferences from
the drop down menu.
• Now select the Account tab.
• Locate your affected email account from the side
bar and from Account Information, make sure
your Outgoing mail server address is correct.


I am using a .Mac account as an example,
but the same principal applies.

Now if you do find that the Outgoing mail server address for your email service is correct, then the issue may be with the SMTP server for your email service.

One way to determine SMTP functionality however, is to go online and use the web mail page for your email account and send out a test email.
---------------------------------------------------------------------
I would also recommend you make sure your Macbook Pro also has the most current version update.

Apple usually has bug fixes in each of their version updates for the Mac OS X Mail application, as well as other built in Mac OS X applications.

If you are still unable to send outgoing mail, contact your service provider to get more assistance and have them check your SMTP server address, authentication and connection with their Outgoing Mail servers.

Regards,

-Mactechtrainer

i want to unlock my idea netsetter eg162g

Try new power adapter - get from ebay

This sounds like the modem is not made to handle the speed that you are looking for. When you upgrade speeds on your internet connection you sometimes will need to upgrade the router

You probably removed the keycode in there that told the modem which ISP you were connecting to...not to mention your username/password. Unless a technician TELLS you to reset the modem you NEVER should since it restores the modem to FACTORY DEFAULT SETTINGS. Simply unplugging it for 20 seconds or so should suffice in regards to "resetting it".

You may need to contact your ISP for further assistance with restocking the info in the modem.