20 Most Recent Kenmore HE2 Plus 3.6 cu. ft. Super Capacity Front Load Washer - Page 8 Questions & Answers


If you’ve already cleaned pump and there were no obstructions, most likely the pump has failed.

Kenmore Washing... | Answered on Jul 12, 2019


Unplug or turn the circuit breaker off for 2 mins.
Repower the unit.
Press the Pause/Cancel/Stop button twice to clear the code. Start a short cycle to check the operation of the machine by selecting a cycle and pressing and holding the start button until the machine starts.

Hope this helps

Kenmore Washing... | Answered on Jul 12, 2019


unplug it for 15 minutes, then plug it back in. it should reset.

Kenmore Washing... | Answered on Jul 12, 2019


I suspect there is no easy way to open the door manually and it is likely to be necessary to remove the cabinet top and manipulate the door interlock manually if possible or remove it.

An engineer with a laptop might be able to command the interlock of a modern computerised machine...

Kenmore Washing... | Answered on Jul 12, 2019


Hi Debra, an f11 error code is a disruption of communication between the input control board and the machine control board. Could be a loose wire connector at either end or a broken wire between the two. I'd suggest calling a local repair company to come out and check the continuity of the wiring. It would be cheaper than replacing the control boards. Hope that helps.

Kenmore Washing... | Answered on Jul 01, 2019


This code means that the door was opened while the washing machine was running or the washer thinks the door is open or unlocked during the wash cycle. Hope this helps

Kenmore Washing... | Answered on Jun 30, 2019


There are two spring units, one on each side of the door near the base, they use a small cable or rope on them, check to see if one or both is broken. You have to pull the whole unit out of the counter space to check it.

Kenmore Washing... | Answered on Jun 28, 2019

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