Top 20 Acer (KV.16X04.007) DVD Drive Questions & Answers

The drive mechanism is going bad and needs a replacement. Rather than going through the cost of replacement, I suggest you go to Walmart Electronics section and get an Exterior USB DVD drive for about $20-30 dollars. Any easy fix.

your computer most definitely needs a new hard drive based n what your describing

Tag info is embedded in the file so your question makes no sense. Try reading the raw data from the DVD using something like isobuster software

since you have not stated what the problem is i have to guessClick start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps you

Try opening your disk tray and cleaning the lens with a tissue and all of the drive from dust. If it still won't read you may have to buy a new optical drive as your current one has broken.
Have fun :)

You can manually eject the disc by straightening a paper clip and insert it into a small hole just below the disc tray. Gently push the paper clip into this hole and the disc tray will unlock and pop out. You can now pull the disc tray until the tray is fully opened and this will allow you to remove the DVD disc.

I had a similar issue and I could not fix it even after several attempts. I calledThe Best Pc Doctor Team and they fixed it for me.I am including their contact details here.www.thebestpcdoctor.com877 407 9229(Toll free)

Try cleaning the laser. If that fails, see if the drive is connecting with the motherboard correctly (this may involve removing the keyboard). And if you can get your hands on another drive test it.

try to put some cd lens cleaner if you have a previous cd cleaners you can use it

it sounds like the dvd drive without ,,that's kinda what happened to our cd drive last week, I bought a cd drive at walmart,,but they also have good one at best buy

Hi Acer (KV.16X04.003) Internal DVD Drive You do not say which Operating System you are using. You do not give any information about your Computer or its specifications. This might have been useful information. Almost every Operating System, especially current ones, does not require any additional drivers for optical drives like this DVD-ROM Drive. The drivers to run almost every Optical Drive are already built-into the Operating System The only software you can download for the Drive are Firmware Updates, which improve and enhance performance specifications, rather than repair faults or make non-functioning drives function. Check the label for the Manufacturer of the Drive. It is likely to have been manufactured for Acer by another company (Sony, Hitachi, Samsung etc.). Go to that company's Support & Downloads website and check for Firmware Updates for the Drive and your Operating System. I am almost certain that no matter where you look, you will not find any drivers for this device. If the device is not working it might be a Jumper Settings problem. Look at the back of the drive to see the jumper pins and jumper. Look on the label to see a diagram of the various pin settings. If it is faulty, try connecting it with a different IDE cable, or try cleaning the Laser Lens with a DVD Lens Cleaner CD. If it is slow, it may be a problem with the computer. Some operating systems will automatically, clock an optical Drive down to a low basic speed after it has demonstrated a certain number of read errors. Also try checking and changing the (SATA/)IDE Settings in BIOS. The Drive might also be faulty and might need to be replaced. I hope this helps. If this answer does help you, please take the time to rate it. This helps answerers better understand the needs and the point of view of the asker and guides us in exploring the best ways to provide useful, high quality answers. If you need further help, please feel free to post another question or add a comment to this question.

Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. oryou might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device if your computer came with a motherboard disk the drivers could be on it click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver hope this helps you

click start control panel administrive tools computer management device manager scroll down cd dvd rom drives if you see a yellow question mark? right click you will have options to update driver once you have select update windows will ask where to find the driver and if you want to connect to the internet click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x right click to reinstall drivers if your computer came with a motherboard disk the driver could be on it hope this helps

click start control panel administrive tools computer management device manager scroll down cd dvd rom drives if you see a yellow question mark? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. Hope this helps

cd/dvd roms are disposable. I suggest buy a new dvd/rw. tnx

This DVD Rom is known for getting dirt and dust on the laser then to stop working correctly, I would like to say you should replace it, DVD roms are under 40 bucks and all work basically the same, just be sure that you get the right connector for it (there is four different kinds and two of them haven't been used for several years) then be sure to place the drive jumper in the right position, the instructions are almost always written on the drives case..
However if yo do not want to replace it then get a CD/DVD cleaner disk that has the microfiber brush on the cleaning disk and follow the directions. or if you really want to try to clean the laser by hand open the case and use a Qtip (not a generic one, the Qtip has more on the end of the stick) use windex window cleaner on the end of one and carefully and very lightly clean the lens, do not push on the laser, it is mounted on a magnetic holder and cannot take more than a few micrograms of pressure, after the windex (not a generic) rinse the lens twice with distilled water on a Qtip DO NOT, use hardly any pressure and do not use alcohol the laser is extremely sensitive to alcohol and pressure. Re assemble ad reinstall, if this doesn't work then you will need a new one.

Digital guru

Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. oryou might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device if your computer came with a motherboard disk the drivers could be on it click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver hope this helps

Click start control panel administrive tools computer management device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area If this does not fix the problem you might try Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device if your computer came with a motherboard disk the drivers could be on it click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver hope this helps

Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device if your computer came with a motherboard disk the drivers could be on it click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver hope this helps or it might be problem with the lens

This normally resolves:
http://www.fixya.com/support/r6169039-cd_dvd_drive_disappears_in_windows
if no change, if the drive is user removable, take it out, then reseat it, then boot to the system setup (BIOS) usually F2 at boot (sometimes F1,, F10 or Delete, there should be a prompt when the system starts(, and reset the defaults