Acer (91.42R37.001) CD-RW/DVD-ROM (Combo) Burner - Answered Questions & Fixed issues

Hi

Try to download VLC-mediaplayer from:Videolan.org and try with this program. and/or:
i allways use Mediaplayer Classic http://mpc-hc.sourceforge.net/ this works really well for me
and plays ALL Media. also download and install FFDSHOW: http://www.free-codecs.com/download/ffdshow.htm (this is the codec for media files)

Good Luck

defective drive or dirty lense can cause this problem. And it could be a problem of mis-adjustment of the head (which will require factory repair).

You said that you are using Windows XP. So, you have an older computer. Have you looked in the Device Manager and verified that it can read DVDs. Older system so you might have a CD only drive in there.Check it out

You might need to replace the optical sensor...Hope that helps! Please rate my solution

Repaired.

check cables,update driver & try to re-install it from device manager

Need to delete upper and lower filter.I had tjis issue before and the pc doctors resolved it.You can also contact them.www.thebestpcdoctor.comtel-877-407-9229

Yes it should fit.

OK when you boot up your computer does it says your DVD so so is workingif is not back up your drive in the BIOS or get a soft ware call or download from CNET call covert dvd and musics.....

Hi and welcome to Fixya,

What error message did you get when you tried to burn CD? Generally you can tell what kind of burner you have simply by looking at the drive. If it's a CD-RW drive, you'll see the word CD-RW or CD-R or the phrase Compact Disk Re-writable marked on the front of the drive. If it's a DVD burner, you'll see DVD-RW or DVD-R or DVD+RW marked on the drive. Most laptops today comes with a "DVD-Super Multi" which means it is DVD/CD Burner/Reader all in one.

Please post the error details here so we can provide more specific instruction. Thanks for using Fixya.

Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. oryou might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device if your computer came with a motherboard disk the drivers could be on it click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver hope this helps you

if your computer came with a motherboard disc the sound drivers could be on it click start control panel administrive tools computer management device manager scroll to sound,video and game controllers you might see a yellow question exclamation mark? ! or a red X Right click to reinstall drivers click start control panel sounds and audio,volume,advanced,speakers make sure you have selected the (((appropriate speakers))) also audio you will find 3 drop down lists make sure you have the correct settings there also click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it if his does not fix the problem click start control panel sounds and audio devices you can adjust the volume there also select speaker volume you can change your settings there you can also tick in the box place icon in taskbar for any further volume control settings you will need to right click on the volume icon system select adjust volume

click start control panel sounds and audio,volume,advanced,speakers select the appropriate speakers from the drop down list or navigate to the device manager scroll to system devices + to expand,system speaker right click properties then select use this device (enable) also you might check the speakers plug/outlet is usually at the back of the computer you will have to open up the computer to check the lead attached to the rear of the input plug make sure the connection is good try cleaning your computer of dust using a fine air blower from a compressor making VERY sure that there is no MOISTURE in the air line specifically around the sound card and the CPU central processing unit dust causes static to build up in a computer hope this helps

Hello there is no problem with the driver of your CD rom the problem is in your CD rom. Try to clean your cd rom with a piece of clean cotton. Gentle rub the cotton on the lens of your CD rom, then try to insert a cd if the problem is still there clean it again and again. If does not get by cleaning it is good to be checked by a electronic technician because maybe the lens have a problem or may need an adjustment to the lens of your CD ROm. In ejecting your cd rom there is a problem with your cd rom microswitch which is located inside your CD rom or the trigger of the microswitch is miss align. Hope this can help..

Your DVD Rom drive is faulty, you will need to go to a computer shop or an online auction site to buy one thats compatible with your laptop after you get this through the post on the back of your laptop will be a single screw with a picture next to it that looks like 3 Cd's by taking this screw out your DVD Rom drive will come out giving you access and to replace it.

Try this for your dvd
Start the Run Command Prompt

Type in "regedit" without the parrenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

RESTART YOUR COMPUTER

For the sound card issue, try resetting the default BIOS settings, the re-installing the sound card driver from Acer's website
for the DVD issue try re-seating the drive then run this tool
http://www.fixya.com/support/r6169039-cd_dvd_drive_disappears_in_windows

Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. oryou might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device if your computer came with a motherboard disk the drivers could be on it click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver hope this helps

if you want a shortcut so to get to your cd/dvd's
click start click on my computer you will see your cd/dvd drives right click on the cd/dvd drive you should create shortcut another message will appear windows cannot create short cut here do you want it to create one one your desktop another way to get the cd/dvd drives
click start all programs accessories you will see windows explorer in the list click to open up then on my computer you will see your drive/s click on cd or dvd
you could create a shortcut for windows explorer by right clicking on it send to desktop to create shortcut if you mean that you cant see your cd/dvd in windows eplorer
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. oryou might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device if your computer came with a motherboard disk the drivers could be on it click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver hope this helps hope this helps

Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. oryou might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device if your computer came with a motherboard disk the drivers could be on it click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver hope this helps

Hi.
I don't know if this is the case or not, but most burners will fail if you try to use an off name type of disk.
I have had a burner in my computers for several years now, and here is what I have found.
TDK, Maxell, and Dynex brand disks work almost every time.
Sony disks work most of the time, but only at lower to medium speeds.
Memorex disks are a crapshoot, you could have a stack of 50, and maybe 3 or 4 will fail, and then again, maybe 15-20 will fail.
GQ brand works great at slower speeds, but fail alot at high speeds.

Also, you may want to invent in a lens cleaner disk, as it might be that three is dust and dirt inside your burner, and that is what is causing your burner to fail out no you.

I hope this helps you out, and good luck to you.