20 Most Recent Zanussi 24 in. DE6965 Built-in Dishwasher Questions & Answers


my dishwasher is show AL7 and stop working

Zanussi 24 in.... | Answered on Jan 10, 2018


make sure water supply on if ok check water solenoid

Zanussi 24 in.... | Answered on Dec 23, 2017


Hi, I have a zanussi de6965 had the same problem the only indicator light that works is the on-off button.I had a problem some years ago with my machine would not work and showed L3 as the fault as I remember. I was advised to switch off all power isolate from the wall is best(pull the plug out of the socket) I removed the front casing held along the top and down the inside by a number of small screws. You need to leave the two bottom screws in(one each side) Wiggle free the top half of the display panel to acess the box holding the PCB board.it's very fiddly you will need a sheet of paper and a pen to make a noet of the connecting sequence of the wires ( Mark the blocks of wires with numbers... when replacing everthing this should eliminate any problems) Remove the PCB board from its casing and turn over to expose the back. At the bottom left hand side I discovered two dry joints, I needed a magnifing glass to check all the joints just incase. The faulty joints were a little discoloured blackened slightly. Solution...I cleaned, fluxed and re-soldered the joints. When re-assembled all the parts. It will help when dismantling to keep a note of the number and size of the screws and where they were removed from.
My dishwasher is now working again. hope this helps.

Zanussi 24 in.... | Answered on May 30, 2013


In some cases turning the machine on and off might solve the problem. Good luck !

Zanussi 24 in.... | Answered on Mar 10, 2012


i have this now- another site suggested its the heater, or rater the circuit board. I have just taken it apart and have two dry solder points that are identified quire easily by soot around the area. so now off to find my soldering iron!!

Zanussi 24 in.... | Answered on Jan 02, 2012


Hello,

AL 7or F7 is an error showing flow meter failure. The flow meter impulse wheel, found within the water tank in washer, is not working correctly.

Hope this help?.

Thanks.

Zanussi 24 in.... | Answered on Dec 04, 2010


Hi,

Here is a tip that will help you to get better results from your question onFixya.
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heatman101

Zanussi 24 in.... | Answered on Oct 12, 2010


it may be the WMS is blocked, i get AL5 or AL6 at the start of the program. here is how i have fixed it the last couple of times. WMS is around £70 (in 2010) - i have that on mine every 4yrs or son - i change the WMS sometimes called the water management system or water softener. it located on the left of the machine.
the floor will get wet during this repair.
you need to turn off the power; turn off the water supply; to it take the top off remove the two screws at the back of the lid. then work your way around the left hand side removing the panel retaining screws. once that is off you can see a large blue plastic 'thing' this is the WMS that you need to replace.
to remove this you need to remove the screws around the inlet for the water, i think there are 5 or 6, some are revealed once cover plates are removed.
there are 5 or 6 retaining the WMS; the most important are the tow at the bottom toward the middle.
now gently prise off the WMS releasing the tabs and catches. do not pull it off as there are some connections still to be disconnected. As to lift the WSM at the bottom right, behind the WMS there are three pipes held on with spring clips, these need to be released. then the WMS should lift off.. replacing is the reverse of the above.

Zanussi 24 in.... | Answered on Sep 09, 2010


it may be the WMS is blocked, i get AL5 or AL6 at the start of the program. here is how i have fixed it the last couple of times. WMS is around £70 (in 2010) - i have that on mine every 4yrs or son - i change the WMS sometimes called the water management system or water softener. it located on the left of the machine. the floor will get wet during this repair.
you need to turn off the power; turn off the water supply; to it take the top off remove the two screws at the back of the lid. then work your way around the left hand side removing the panel retaining screws. once that is off you can see a large blue plastic 'thing' this is the WMS that you need to replace. to remove this you need to remove the screws around the inlet for the water, i think there are 5 or 6, some are revealed once cover plates are removed. there are 5 or 6 retaining the WMS; the most important are the tow at the bottom toward the middle. now gently prise off the WMS releasing the tabs and catches. do not pull it off as there are some connections still to be disconnected. As to lift the WSM at the bottom right, behind the WMS there are three pipes held on with spring clips, these need to be released. then the WMS should lift off.. replacing is the reverse of the above. i did not find it too difficult other than the last bit with the pipes but you know your abilities. Good Luck

Zanussi 24 in.... | Answered on Sep 09, 2010


We have AL5 quite requlary. It seems to be related to the pressure of the water going into the machine. I think if it is too high this alarm can be tripped.

There are two main ways we rectify the problem:

1. switch off the inlet water supply. Disconnect the hose at the machine. Let any surplus water drain out (only a couple of spoonfuls). Reconnect and switch on water.

That sometimes resets a sensor inside that relates to the AL5.

2. If the above fails then we remove the panel where the inlet water hose connects to the machine (There are three screws). Then carefully left this panel away from the machine. It will not come right out as it is connected to various bits inside the machine but you can get some access inside. On the left hand side there is a pink pipe with a white stopper on the end. Remove the stopper and let an excess of water out (this might be as much as a cup full). Of course, this must be done with the machine switched off and un-plugged from the mains!! There are electrics inside.

Once the pink pipe is drained, put the stopper back on and reassemble and connect. 90% of the time this works fine.... but the problem does come back.

If it doesn't work after the second procedure has been done then try leaving it over night (with the water inlet switched off) and try again in the morning.

I have experimented with putting the inlet tap half on (i.e. to lessen the flow of water) and that seems to give us longer before the problem returns.

I checked on a site a while back which had suggested that Zanussi were aware of a design problem. Of course, unless cars, they have no recall policy. I have tried to ring them once or twice but have got nowhere. Its hard to tell at times whether you are ringing the right company let alone the right department!!

Zanussi 24 in.... | Answered on Apr 26, 2010


The fault is because the water is not heating but in the majority of cases I would bet that the problem is not with the element but with a burnt out track on the control PCB. By looking at the PCB the track which burnt out is just the 240V live and switched live from the relay, therefore replacing the track (solder some wire where the track was to the pins of the relay) should fix the problem.

1. The relay/tracks in question are beside the two separate connectors at one side of the PCB close to the big 12V relay (it should be obvious as there should be scorch marks)

2. If the two separate connectors above are swapped on reinstallation it will appear that there is no power so before removal of the wiring take a note (or picture) of orientation of the wires.

3. Do not attempt this if you are not comfortable working with mains voltages and ensure that all power to the appliance has been disconnected before dismantling.

4. To ensure a good solder joint clean the area before resoldering with switch cleaner, or just scrap any residue away if no switch cleaner/ IPA is available.

Zanussi 24 in.... | Answered on Apr 05, 2010


Hi

As per the Service Manual, it Refers to Washing Motor Jammed.

Reasons :-

1. Motor Winding Short Circuited
2. Motor Winding Open Circuit
3. Motor Jammed by Foreign Body
4. Electrical Connections Detached
5. Tachometer Open or Short Circuited

Now,

You could try to Turn OFF the Power. Wait for few minutes, say 30 Minutes and then Try to Turn ON the Dishwasher. If Problem Still Persists, more often it is either Motor jammed or Faulty.

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Zanussi 24 in.... | Answered on Dec 31, 2009


Hi

Thanks for using FixYa. Dishwasher not draining properly or not draining at all issues can arise due to different reasons. Usually, these issues are related to kinked hoses, knocked out disposer unit (if connected with the dishwasher drain hose) & clogged drain pump & filter.

Also note that dishwashers do not drain completely after a finished cycle and this is normal. Dishwashers are designed to leave some water in the unit to ensure that the heating element doesn’t overheat. If you suddenly begin to experience a large amount of water being retained in your dishwasher, you have a problem. Some of the most common reasons include that the drain hose isn’t working properly, the drain pump isn’t working correctly, or possibly there is a plumbing problem in your home’s drain lines.


First check whether the drain is not clogged or blocked and the line is not kinked. Check all the hoses for blockages & also clean the air gap. Has the disposer been replaced recently? If so, chances are the knockout is still in place. Simply remove the drain hose from the disposer, and knock out the plug. If the disposer has not been replaced, try removing the drain hose from the disposer and use a wet-dry vacuum (prepared for water, of course) to **** any water (and hopefully anything else) from the drain line. Then reconnect the hose, and test the unit. If you have checked the air gap and the drain hose and can’t locate the problem, then it is an issue with the drain pump of the dishwasher.

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

Zanussi 24 in.... | Answered on Dec 11, 2009

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