Goldstar 4839a10001e Dehumidifier Water Tank Dh65el - Page 2 - Answered Questions & Fixed issues

It appears that either the drain dose you're using is clogged or the hose connection on the unit and it internal tubing is clogged.When this happens, water is diverted back to the bucket.

The hose is easy to check and solve because you can disconnect it and look tru it. Remember, the hose should be no longer than 5 feet.

To clear the hose connection and internal tubing, do the following:

Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the drain hose, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor the hose for water flow. Keep in mind, water drainage relies entirely on gravity. The hose should slope down and away from the unit, without kinks & bends.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e. a long pipe cleaner), but NO wire coat hangers).

Hope this helped you and thanks for choosing FixYa.

Hi,
The bearings in the fan motor are going bad and allowing the fan blades to hit the coil....thus the sound that you are hearing..
Replacing the motor.... if you can get parts... will half or more the cost of a new unit...
I would just replace the whole unit...

heatman101

If you're really careful and persistent, you could probably do it. The real key, is don't remove the old cord from the uni, until you have the new one, That way, you'll see which leads fit where.

Here's a link to where you may can find the cord. http://www.appliancefactoryparts.com/airconditioners/goldstar/goldstar-other-parts.html

I hope this helped you.

More than likely, the humidity extraction setting is set to high. Lower it to 35% or if you have manually controlled (No LED Screen) unit, set the control knob to Maximum.

Hope this helped you.

The run cap could be bad, give the fan a spin to check bearings condition, caps are cheap motors are not.

Most possible cause is fan motor is bad; see if power isgoing to the motor. Lubricatethe fan motor and make sure any drive mechanisms are not clogged with dirt ordebris. If everything seems ok, then you mayneed to replace the motor. Good Luck.

Bill, There are 5 basic, but solvable reason for what you described. You have already eliminated 2 of them. But the rest still apply. Especially # 1.

1. The humidity extraction level is set to HIGH. Lower it to 32-35%.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications . Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

I hope this helped you further troubleshoot and solve the problem. Please let me know. Thanks.

Terryle. the problem may very well be a clog in the drain tube to the bucket. Even a partial blockage can cause it. Follow the instructions below to resolve the problem.

1. Turn the Master ON/OFF Switch to OFF & Unplug the unit.

2. Remove the water collection bucket from it's holder and set it aside.

3. Inside the top of the bucket holder cavity, you should see a small tube or hole that drains water
into the bucket.

4. Using an 18" long plastic Zip Tie or something similar (NO wire coat hangers, though) that is
appropriately sized to fit into the hole or tubing. Carefully insert the tip of the Zip Tie into the hole
and continue to insert it, until you reach a bend in the tubing. You will need to gingerly, work the
Zip Tie past this bend. Until it bottoms out or you run out of usable Zip Tie. Then slowly remove
the Zip Tie while rotating (twisting) it. As you reach the inserted end of the Zip Tie, be prepared,
as some water may follow.

5. Reinsert the bucket into it holder, making sure that it fits "squarely" from top to bottom into the
holder. Plug the unit back in and turn the Master ON/OFF Switch to ON. Set you humidity
extraction control on 32 to 35%. If you have a manually controlled unit, set it on Maximum and
take it for a test drive. In about 30 minutes or so, you should be able to tell if it's still leaking or
not.

Hope this helped you to solve the problem. Please let me know.

Check your inlet water screen for debris or calcium deposits. Also check float valve operation.

There are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 2.

1. The humidity extraction level is set to HIGH. Lower it to 32-35%. If you have a manually
controlled unit, turn the control knob to Maximum.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to clean
the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications . Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

I hope this helped you to troubleshoot and solve the problem.

Toni, this sounds like the humidity extraction level is set to high. Lower it to 32 - 35%. The fan is running in an effort to recirculate the air. If the unit senses a rise in humidity above the level you have it set on, the compressor will turn on to extract the rise in humidity. That's why I think your level is set to high.

Hope this helped you to troubleshoot and solve the problem.

As I have told many questioners, There are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 2..

1. The humidity extraction level is set to HIGH. Lower it to 32-35%. If your unit does not have an
LED screen, turn the control to Maximum.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to clean
the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder
in basement applications level. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot and solve the problem.

Any garden hose will fit the drain connection on your dehumidifier. However, the hose can not be longer than 5 feet. As the drainage relies entirely on gravity to drain. Connecting it directly to a sump pump is not a good solution. Allowing the hose to drain into the sump pump's water collection tank is your only option.

Hope this helped you.

Hi rwheat3,

If you're experiencing slow production of water, it is often caused by the coil. If the compressor and the fan are running but the coil is totally blocked then you will get no water production. The easiest way to resolve this issue is by checking the coil. Air needs to be continually moved over the cold coil to get the water out of the air.

Hope it helps.

Thank you for using FixYa.

Gary, most of the time, what you described is caused by 2 thing:

1. The cooling coils are icing up and not thawing as they should. This is usually caused by a dirty or clogged air intake filter. Solution: Turn the unit OFF, unplug it and remove and clean the air intake filter.

2. The drain hole or tubing, that drains water into the bucket is clogged. Solution: Using an 18" long plastic Zip Tie or something similar that is flexible (NO wire coat hangers, though) and appropriately sized to fit into the hole or tubing. Carefully insert the Zip Tie and continue to push it in, until to reach the bend in the tubing. You must gingerly work it past this bend, until it either bottoms out or you run out of usable Zip Tie. While slowly pulling it out, rotate (twist) the Zip Tie and as it reaches it's end, be prepared for some water to follow. That procedure will loosen any clogs.

Hope this helped you troubleshoot and solve the problem. Please let e know. Thanks.

hi,


It has high and low fan speeds, variable humidity controls including 'Max', and automatic shut-off with indicator when the reservoir is full.


so pls recheck the automatic shut-off when the reservoir is full .

may be the automatic shut-off botten are stymed.



good luck


gorbesia

tia0418 - I'm sorry you're having such a problem with this. But, taking off the back, won't allow you access to the air intake filter. It's behind the louvers on the front of the unit.

You failed to mention which model Goldstar Dehumidifier you have, but most have the same features. If you remove the bucket and look up in the cavity where the bucket was removed, you should see what looks like a plastic pull handle. That's the handle for the filter frame. Pull that down and the filter and frame will come out. You then can clean the filter, by following the Owner's Manual Instructions.

The clamps that you referred to are just spring type clamps in a "V" shape. Push the top of the "V" together and the back should release from the cabinet. You can "carefully" use a flat bladed screw driver to do this, if necessary.

Hope this helped you further troubleshoot and solve the problem. Please let me know. Thanks.

there is a micro-switch either on the top or at the side behind the bucket and the bucket must depress or push on the button or paddle to make it operate correctly,sometimes these switches get bad because all the units power goes thru them and they do get intermittent and need replacing

Hi,

Here is a tip that I wrote that will help you understand why and what you cando with a dehumidifier that ices up.

Dehumidifier is Freezing up and not working

heatman101

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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