20 Most Recent Goldstar 4839a10001e Dehumidifier Water Tank Dh65el - Page 2 Questions & Answers

Give it a good cleaning before you do anything else. If the fins or filter are dirty, you won't get good service from it. Make sure the drain path is open.

First, be sure that the water collection bucket is installed properly and is making contact with the bucket safety removal switch that is located on the rear wall of the bucket holder. In addition, while you have the bucket out, check the inside of the bucket for a float valve. It may be stuck in the UP position. In which case, it will not turn ON. When reinstalling the bucket, be sure that it fit's "squarely" into the bucket holder from top to bottom. When installed properly, the bottom of the bucket will not tilt down at all and make good contact with the safety removal switch.

In addition, you may want to check the outlet it's plugged into, to be sure there's power to the outlet and ultimately to the dehumidifier.

Hope this helps you to further troubleshoot and solve the problem. Thanks for choosing FixYa.

Yes, you have a 40 pint Goldstar Dehumidifier. The holding tan., also referred to as a bucket fits into the bucket holder on the front of the unit. When installing it, be sure it fits "squarely" in to the holder from top to bottom. The bottom should not tilt down at all, when installed properly.The unit will not operate without the bucket being installed properly.

Hope this helps you, Ken and thanks for choosing FixYa.

Brad, there are several solvable things that can cause this:

1. The water collection bucket is not installed properly. Remove the bucket and reinstall it in such
a way that it fit's "squarely" into it's holder from top to bottom and makes contact with the bucket
safety removal switch on the back wall of the holder. When installed properly, the bottom of the
bucket will not tilt down at all.

2. The float valve in the top of the bucket (if yours is equipped) is either stuck in the 'UP' position or
float valve arm is broken. If it's stuck in the up position, jiggle the arm of the valve to make it
return to the 'DOWN' position. The float valve arm can be replaced if necessary. But in some
cases, you must purchase a new bucket with one already installed.

3. The outlet the unit is plugged into is faulty. Check your home's circuit breaker panel for a tripped
circuit breaker. If one is tripped, unplug the dehumidifier before resetting the breaker. If none is
tripped, check the outlet for power. It may have a loose or damaged wire on one of the terminals.

I hope this helps you to troubleshoot & solve the problem. Thanks for choosing FixYa.

Either the hose is clogged or to long (should not exceed 48" in length an be straight as it slopes down to the floor). In addition, the hose connection on the unit may be partially clogged, as well as the interior tubing. When that happens, water is diverted to the bucket. To unclog it follow the directions below.

Turn the unit OFF & unplug it.

Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hose connection hole & tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. reconnect the hose to the unit, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor the hose for increased water flow.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.

Hope this helps you solve the problem & thanks for choosing FixYa.

This generally occurs for two reasons.

1. The float valve in the top of the bucket (if yours is so equipped) is stuck in the 'UP' position. Jiggle the arm of the float valve to get it to return to the 'DOWN' position.

2. Reinstall the bucket "squarely" from top to bottom. into the holder. It must make firm contact with the Bucket Safety Removal Switch on the back wall of the bucket holder. The bucket should not tilt down at the bottom, if installed properly.

I hope this helped you to solve the problem and thanks for choosing FixYa.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Hi,

Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full

heatman101

Hi,

Here is a tip that I wrote that will help you understand why and what you cando with a dehumidifier that ices up.

Dehumidifier is Freezing up and not working

heatman101

Hi,

Here is a tip that I wrote that will help you understand why and what you cando with a dehumidifier that ices up.

Dehumidifier is Freezing up and not working

heatman101

Sounds like you're going to need a new bucket & float, if you want to continue to use the dehumidifier in any thing other than continual hose draining mode.Here's a link to where you can find a replacement bucket w/ the float valve included. http://www.appliancefactoryparts.com/dehumidifiers/partinfo.php?partsid=276540

I hope this helps and thanks for choosing FixYa.