20 Most Recent Canon imagePROGRAF W6400 InkJet Printer - Page 5 Questions & Answers

Hi

We have lots of empty ink tanks and generally throw them away.
I have tried compatable inks that you refill the carts with but none have been sucessful and have caused print head problems.
If you still would like some post your details.

Leave it unplugged for an hour, it should work ok after that.

Hi, 1) Power off the Printer.
2) Press and hold the INFORMATION + STOP + OK buttons simultaneously, then press the POWER button. Release the buttons when the message "FIRMWARE UPDATE" appears in the display.

If Print Head is replaced without updating firmware, the machine will go into error. In order to bypass this error, CITS (800-423-2366), will ship the L-Printer Service tool CD upon request. This tool will override the error code and allow you to update firmware with the new Print Head.
Regards, polysandy

hELLO THERE:
Yes you can clean the tray you may have to remove some items to be able to clean the whole tray but if you take rubbing alcohol and a eyeliner applicator you will be able to clean most of it. ok
best regards mike

is there enough black ink on your cartridge?

try installing a new one.

Hello Neil, If the quality of print is fine then i dont think there is a problem with your printer head. It must be some error with the software or some other part in ur printer. Do check the printer for some other faults.

Exactly! And if you stuff up head, they cost $$$$$!

This is the code for WP8400, probably the same.

Suction fan was locked

You may need to pull things apart, find fan and see if it is jammed. May need replacing

for that problem may the printerhead have a problem may be your printerhead is overheated thats why you can't finish prinnting, try to pull out or remove the printer head and try to power on the printer if the printer is responced and power up again thats the time to change your printer head......

Error code should start with and E...... Its a media problem. Wrong Media ie paper, size etc

Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

One of the engineers at Velmex helped me with this one. It turns out that the Maintenance Cartridge has a faulty chip on it.
Unfortunately, I was advised to purchase the cartridge by TCS CAD and Graphics last May when I also purchased a full set of inks. They said it would be best to have it in hand ready for when it ran out. As it is now over 12 months since purchase, they say the warranty has run out (even though its in the box still unused) and will not refund my money. Not at all happy about this.

Martin Lawrence

Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud