Canon imageCLASS MF8170C All-In-One Laser Printer - Answered Questions & Fixed issues

E197 0000 Printer engine communication error
Erroneous communication between the DC controller PCB and
image processor PCB was detected

- Check the connectors of the DC controller PCB and image processor PCB.
- Replace the DC controller PCB for normal connection.
- Replace the image processor PCB.

Dear Sir,
Welcome to Fixya

The problem is with the fixing film, it has a sensor on one side that is were the film is torn. replace the fixing film.It deffinately solves your problem.

Have a Nice Day!

It is more likely that the settings need to be changed on a print job to job basis in the program you are generating the content from. There are usually defaults set in the software and you need to check these settings every time you print.

Canon web site down load user manual, unless you talking cleaning inside that might require service technician. Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

It is related to a hardware error regarding the carousel not turning correctly, but apparently not much more information is available. I have seen situations with printers where there is a particular lever that engages (partly for safety) when everything is closed, but if it gets stuck or slips out of alignment, it can cause issues like yours. I've managed to fix a few in my day, but I couldn't say there is a defined series of steps to take. More like carefully opening the printer up, observing what parts fold open or move along with the main "door" and making sure everything is moving freely.

I also had this error message. Cleaning contacts and restarting made me able to copy/print.

Please follow the steps below to hard reset the printer and let me know the result.1.Remove all the cables from the printer.2.Wait for 10 mins.3.Connect only the power cord and try to power on the printer.4.If the problem is solved, then connect all other cables, otherwise let me know.

check driver for your printer or reinstal printer driver again

Hi, the download site is here:

http://consumer.usa.canon.com/cusa/support/consumer/printers_multifunction/imageclass_series/color_imageclass_mf8170c#DriversAndSoftware

But there is no drivers for the mac os.

Replacing the Toner Cartridges


If printout becomes faint or inconsistent, the reason may be that the lifetime of the toner cartridge has been reached even when a message does not appear. Do not continue to use the toner cartridge when there is a deterioration in the print quality.


The lifetime of toner cartridges for this machine is indicated as follows. The number of pages is based on printing a typical document (with a printing ratio of approximately 5 % and print density set to default).
- Black (EP-87) Toner Cartridge Black): Approx. 5,000 pages for printing paper in size of A4 or Letter.
- Yellow, magenta, cyan (EP-87 Toner Cartridge Yellow, EP-87 Toner Cartridge Magenta, EP-87 Toner Cartridge Cyan): Approx. 4,000 pages of printing paper in size of A4 or Letter.


Replacing the Toner Cartridges

When [PREPARE NEW* CART] and then [REPLACE* CARTRIDGE] appears in the LCD, replace the toner cartridge of the indicated color with a new toner cartridge.

* Indicates either "C", "M", "Y", or "K"


Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire.


If toner gets onto your hands or clothing, wash it off immediately with cold water. Do not use warm water as this may set the toner permanently, and you may not be able to remove the toner stains.


Use only toner cartridges intended for use with this machine.

Press .


Press or to select [MAINTENANCE], then press .


Press or to select [CHANGE CARTRIDGE], then press .


Press or to select the cartridge to be replaced, then press .
You can select from the following:
-[BLACK]
-[CYAN]
-[MAGENTA]
-[YELLOW]
-[ALL COLORS]


Lift the scanning platform and open the cartridge cover when the sound of machine operation stop.



Make sure that the toner cartridge you want to replace is at the position for replacing.

If the spent toner cartridge is not in the replacement position, close the cover, then open it again when the sound of machine stops. Repeat this process until the cartridge you want to replace is in the correct position.


Remove the toner cartridge from the machine.
Hold the grip on the toner cartridge and lift it straight up.



Confirm the color of the label on the toner cartridge holder, then take out a toner cartridge of the same color from the protective bag.
Open the protective bag with scissors, so as not to damage the cartridge.


Keep the protective bag in which the cartridge came in. It may be required when taking out the toner cartridge for machine maintenance.
Be careful not to hold or touch the prohibited portions such as the sensor or electrical contacts. It may result in damage to the machine.



Hold the toner cartridge as shown in the figure, shake it gently 5 or 6 times from side to side (1), then back and forth (2) to evenly distribute the toner inside.


If toner is not distributed evenly, it may result in a deterioration of the print quality. Be sure to carry out this procedure properly.
Be sure to shake the toner cartridge gently. Toner may spill if the cartridge is handled without caution.

Remove the protective cover. Hold the protective cover and remove it as shown in the figure.



It may be a little snug, but it will pull off.

Do not touch or hold the developing roller. The image quality may deteriorate if you do. Do not apply shock to the toner cartridge memory or bring it near magnetic waves as this may result in damage to the machine.
Keep the protective cover with which the cartridge from removed. It may be required when taking out the toner cartridge for machine maintenance.


Place the toner cartridge on a flat surface, then pull out the sealing tape (Approx. 45 cm (17.72") in length) while supporting the toner cartridge.
Hold the tab on the sealing tape and pull it straight out.



If the sealing tape is pulled out forcefully or stopped at midpoint, toner may spill. If toner gets into your eyes or mouth, wash it away immediately and consult a physician.

Do not pull the sealing tape diagonally, upwards, or downwards. If the tape is severed, it may become difficult to pull it out completely.
Pull out the sealing tape completely from the toner cartridge. If the sealing tape remains in the toner cartridge, it may result in a deterioration in print quality.
Dispose of the sealing tape according to local regulations.


Hold the grip on the toner cartridge and install it in the machine.
Position the triangular mark on the toner cartridge with the triangular mark on the machine and instlal the toner cartridge.


When the toner cartridge is installed properly, the label on the cartridge and on the toner cartridge holder will be aligned as shown in the figure.




Close the cartridge cover and lower the scanning platform.

The toner cartridge holder will rotate automatically.

It means that the black ink cartridge is going to be used up soon so you would better get a replacement at hand to avoid interruptions.Probably REPLACE K CARTRIDGE will appear sometime later.

To replace cartridge do as follows:

Get a Black (EP-87) Toner Cartridge.

1. Press <Menu>.
   
   
   
2. Press <> or <> to select [MAINTENANCE], then press <Set>.
   
   
   
3. Press <> or <> to select [CHANGE CARTRIDGE], then press <Set>.
   
   
   
4. Press <> or <> to select the cartridge to be replaced, then press <Set>.
   Select [BLACK]
   
   
   
   
5. Lift the scanning platform and open the cartridge cover when the sound of machine operation stop.
   
   
   
   
6. Make sure that the toner cartridge you want to replace is at the position for replacing.
   
   Ifthe spent toner cartridge is not in the replacement position, close thecover, then open it again when the sound of machine stops. Repeat thisprocess until the cartridge you want to replace is in the correctposition.
   
   
   
7. Remove the toner cartridge from the machine.
   Hold the grip on the toner cartridge and lift it straight up.
   
   
   
   
8. Confirm the color of the label on the toner cartridge holder,then take out a toner cartridge of the same color from the protectivebag.
   Open the protective bag with scissors, so as not to damage the cartridge.
   
   
   
   • Keepthe protective bag in which the cartridge came in. It may be requiredwhen taking out the toner cartridge for machine maintenance.
   • Becareful not to hold or touch the prohibited portions such as the sensoror electrical contacts. It may result in damage to the machine.
     
   
   
   
9. Hold the toner cartridge as shown in the figure, shake it gently 5 or 6 times from side to side (1), then back and forth (2) to evenly distribute the toner inside.
   
   
   
   • Iftoner is not distributed evenly, it may result in a deterioration ofthe print quality. Be sure to carry out this procedure properly.
   • Be sure to shake the toner cartridge gently. Toner may spill if the cartridge is handled without caution.
     
   
   
10. Remove the protective cover. Hold the protective cover and remove it as shown in the figure.
    
    
    
    It may be a little snug, but it will pull off.
    
    
    • Donot touch or hold the developing roller. The image quality maydeteriorate if you do. Do not apply shock to the toner cartridge memoryor bring it near magnetic waves as this may result in damage to themachine.
      
    • Keepthe protective cover with which the cartridge from removed. It may berequired when taking out the toner cartridge for machine maintenance.
    
    
    
11. Place the toner cartridge on a flat surface, then pull out thesealing tape (Approx. 45 cm (17.72") in length) while supporting thetoner cartridge.
    Hold the tab on the sealing tape and pull it straight out.
    
    
    
    Ifthe sealing tape is pulled out forcefully or stopped at midpoint, tonermay spill. If toner gets into your eyes or mouth, wash it awayimmediately and consult a physician.
    
    
    • Donot pull the sealing tape diagonally, upwards, or downwards. If thetape is severed, it may become difficult to pull it out completely.
      
    • Pullout the sealing tape completely from the toner cartridge. If thesealing tape remains in the toner cartridge, it may result in adeterioration in print quality.
    • Dispose of the sealing tape according to local regulations.
    
    
    
12. Hold the grip on the toner cartridge and install it in the machine.
    Position the triangular mark on the toner cartridge with the triangular mark on the machine and instlal the toner cartridge.
    
    
    Whenthe toner cartridge is installed properly, the label on the cartridgeand on the toner cartridge holder will be aligned as shown in thefigure.
    
    
    
    
    
13. Close the cartridge cover and lower the scanning platform.
    
    The toner cartridge holder will rotate automatically.

THE COLOR CARTRIDGE SHOULD HAVE GONE PARTLY EMPTY. SO EITHER REFILL OR CHANGE THE COLOR CRTRIDGE ALONE.
PLS VOTE.

hello,
this is error for the faulty developing rotary mechanism ( the mechanism that rotates the toner units ).

As remedy, you can try to check for broken parts, check if the motor turns the rotary assy, ... or call service!

Hope that helps!

Hi

This error is caused due to faulty thermister however; you can check the fuser unit for any jammed paper around the upper fixing roller and try to clean that area. After this is done try to clear the error by entering the service mode, to enter press Additional functions, #. Then go to #7 Printer and press OK, then go to #4 printer reset and press OK, yes= *. If the issue returns then replace the thermistor. Hope this helps...please post back for further assistance.

Daniel

Hi, please get new driver here: www.driversdown.com/
www.nodevice.com/driver/company/Canon/Printer.html
www.usa.canon.com/cusa/office/products/.../hs_1200ts

Jay nxcvm

here is your drivers just select your operating system http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/imageclass_series/color_imageclass_mf8170c#DriversAndSoftware

replace the fuser unit

In my office this error message E021 came up today,too. So I called customer service to solve this problem.Operator advised me to shut off the power suply with pull out source plug about 5 minutes,after that, put plug in socket again.
If error message E021 still comes up,it needs repair(fix) by cannon support because of breakdown.
gambatte!!(^^)/

Remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and connect the Printer to be detected and installed. Check printer properties to see the ink levels.
Use head cleaning before a test is taken .If not contact the canon service to check the mainboard.

This means your Black toner cartridge is getting low. It is asking you to be prepared to replace the Black Cartridge soon.