Dell A960 All-In-One InkJet Printer - Answered Questions & Fixed issues

http://download.cnet.com/Dell-AIO-Printer-A960/3000-2116_4-185867.html
Download from here and install in your computer then it works.

1st You download Printer Driver. Dell Printer Driver For Windows 7 After this install the Printer driver in the system.
Installation of Printer Driver

• Go to the control panel
• Click on the System Icon
• Click on the Hardware Tab
• Click on the Device Manager then
• Select the Unknown Device or printer device where yellow Question Marks sign on it.
• Right click on it and uninstall it.
• After this go to the top of the device manager and click on scan for hardware changes.
• Driver installation Wizard start.
• Brows Your Driver from the Hard Disk and click on next.
• Driver will be install.

The issue usually occurs if you are using windows xp drivers on a vista machine. It's strange that the error does not come up when printing from internet explorer 7.0.

There is a file on support.dell.com that you can run to remove any xp drivers and then run the vista installation file. that should take care of these error messages from the operating system.

you can copy and paste the following links to download and run the files :

Patch file to remove xp drivers:
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=224499

Driver for vista
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=203951

AbdelRhman Hashem, You can click the link below to download the online users manual for information on the automatic feeder. For information on creating a PDF you may need to refer to the PDF program help file or user manual. http://dell.to/1PuLpFK Thank You, Dell-Jesse L Dell Social Media and Communities

Q-tips and alcohol clean surface of cartridge and the well it sits in. Youtube may have video on this.

Here is the Manual for the printer Product Support Dell US You need to set up the printer as on page 49 to automatically print faxes.

Try unplugging for a little while to reset. Also see if there is a power button. Press and hold

A lot of inkjet printer manufacturers make you purchase their ink cartridges by installing a chip in the cartridges so when the cartridge is empty it cannot be reused by filling the cartridge.

Darryl - lift up the top part of the scanner body (the silver part should separate from the black base) and let the kick-stand support the top part. Then look underneath the top part; there'll be a green tab sticking down from the top. If you look closely, you'll see little icons next to it that look like padlocks, one in an unlocked position and one in a locked position. Push the green tab away from you so that it lines up with the unlocked padlock, and that should do the trick.

use isopropyl or" petrol & last time some heating.

Hi Susan,Please note that your printer cannot receive soft copy faxes,it can only send them.Click here for the manual downloads in pdf format.Hope this helps.Thanks!

If not even the test page works then it's a hardware problem with the printing heads. In that case the there is only one thing left to try: put some new cartridges in and see if they work: if they don't then the fault is either in the connection between the cartridge carrier and the mainboard (with the thin flat cable on the side) or with the processor on the mainboard.
You will have to dismantle the printer completely and check the cable for damage and reseat it; then look at the mainboard for signs of damage - use this opportunity to do a full cleanup. If even after this the printer is still not working then the processor on the mainboard is defective - the printer is dead, time for a new one.

You can download the drivers from here.Make sure the right Operating System (e.g.: windows xp) is selected, and then click on download next to the "Dell - Driver".

If this problem occurs with scanned images/documents then the scanning light detector is faulty.

You don't need to purchase it, you can download the installer/driver from Dell official website. Click this LINK, the download page for Dell Printer A960 will open up, select your Operating System from the "Operating System" box, eg. Windows xp, wait for few seconds, all the available download, click the download "Download" button beside the driver's name, a new dialog box will pop up, again click "Download" button below the "Download via your internet browser", download will begin automatically. If you are asked to agree the Dell terms conditions, click "Accept" or "Agree".
Let me know if you need further help.
Good Luck
Thanks for using FixYa.
Note: There is no driver for Windows 7 for this model, let me know if you have problem with that also.

1. If you plugged in your A960 in the USB slot hoping windows 7 would provide the right driver via windows update: Just remove the printer in control panel > printer > rightclick the printer > remove device.

2. No need to use the dell cleanup utility. No need to uninstall under "uninstall software" since it wouldn't show there if the wrong driver was installed by windows automatically (but if you installed a wrong driver manually you may have to).

3. Download the Vista 64-bit Driver R153052.exe (or 32 bit if applicable), links see PudgyOne's post 28 Nov 2009 10:32PM.

4. Install the driver: clicking the R153052.exe first extracts the files to e. g. C:\dell\drivers\R153052. Then rightclick the setup.exe in that folder and change compatibility to Windows Vista Service Pack 2.

Sometimes you need to clean the rollers that pull the paper through the printer. There could be a piece of paper torn off stuck back there that causes any paper going through to jam.

Also, make sure the paper sits tightly in the feeder tray but not so tight that it bows.

try to print from documents like workpad. if that works, open the file menu or page menu of your browser and look for the Encoding option. if auto-select has a check mark with it, click it once to uncheck it and try fo print again. if that does not work, reinstall your printer driver, set it as your default printer and try to print using another browser. hope it helps

Try updating the list of applications to send scans to.

Update list of applications to send scans to


Rick

The problem is simple. The Shiny Silver bar that your Print Cartridges glide back and forth on is the PROBLEM!!! When the motor that moves the cartridges left and right HAVE TOO MUCH RESISTANCE, YOU GET THE HARDWARE ERROR: 502. How I fixed it is simple. Take some kleenex, and with power unplugged, clean the bar very well. Then Spray some WD-40 on a Kleenex, and lubricate the shaft!! After I did this, I could use my DelL A960 as if it were BRAND NEW!!! Hope this helps some one out there, as I had to figure it out myself!! Take care.
Rob
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