20 Most Recent Dell 5100cn Laser Printer - Page 7 Questions & Answers

I hope you are installing the correct cartridge. Well, did you see any error message on the printer? or I guess you may see the black cartridge missing error. If you still have the old black cartridge, remove it's chip (the small circuit board which when the cartridge is installed touches the printer's contact point) and replace it on the new cartridge. That'll fix your problem, in many cases, chip is the problem and there's no problem using the old chip either.

But if you can get another replacement, you better get it, otherwise once you remove the chip, they may not accept it for replacement.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

In printer properties, change from Auto to Tray 1 in Paper Source.

hope this solve your problem:)

To replace the image drum use the following link for a detailed discription.

http://support.dell.com/support/edocs/systems/5100cn/en/UG/section21.html#172399

Do you use original toners or rebuild? This kind of problem cames up when the chip (counter) inside the toner didn't reset by the rebuider. I usually get the toners back and the rebuilder fixes the problem without charge.

In case of a problem or clarification, don't hesitate to post me a reply.
If you are satisfied, accept my solution.

Thanks and regards
Stelios
direct FixYa link: http://www.fixya.com/users/technical114

The M6090 Magenta Developer is failing. It has lost it's magnetism. So the toner isn't ready to be transferred.

The Cyan Developer G6593 or Yellow Developer H6682 may be failing too, because it can't dependably hold all it's toner. One of those is probably bad too.

Whit
Item, Inc

Ghosting is either the toner cartridge or the fuser.

MPF (Multi Purpose Feeder) means open the front door of the printer and manually load the media requested.

Go to the printer web page by entering the IP address of the printer in an Internet Browser.
click Printer Settings menu entry
If the Substitute Tray value is not MPF Feed, click on the Printer Settings tab
Set the Substitute Tray value to MPF Feed
Click the button Apply New Settings, it will request the admin id & password for the printer.

In trying to resolve this issue, initially I set the Tray Settings to Panel Specified from Driver Specified at the printer's panel. Since the issue was resolved with this set, I just left it that way.

I suspect you will need to replace the Drum or the Developer unit. But it could also be the Bias Transfer Roller. This is the waste box unit located below the fuser (near paper exit area, with label of hot /high temperature warning) It may need to be cleaned.

The manual feeder is located at 4 on this webpage. I would say its in the front. but a picture is a lot better. then how I would describe it.
http://support.dell.com/support/edocs/systems/5100cn/en/UG/index.html

That's what you need a developer drive assembly, I've replaced several of these with exact issues. After replacing the part printer prints color.

Please clarify,
else you can download this printers manual from here
http://support.dell.com/support/edocs/systems/5100cn/en/index.htm#online_documentation

The dell 5100cn is a rebranded Xerox Phaser 6300. You can buy the maintenance manual for under $4 on ebay. I did, and it was emailed to me as a pdf.

www.ucl.ac.uk/is/managed/images/Dell_5100cn.pdf
User manual, please download all links, thank you. They all will help you together.

http://www.refillbros.com/en/manuals/p1608-xerox-phaser-6300-6350-6360-service-manual?win=1&page=1
Online service manual above, this has the troubleshooting and repair procedures, the top link, is your user manual, this has the codes you need to reset your printer.
http://www.ahfx.net/weblog/133
This above link, show you how to fix the problem. of "Bleeding Magenta".
The below text, is a couple of other possibilities, if the simple thing don't work..
If you open the front door (lifting the square latch on front) then open the top drum door, what does the exposed portion of the drum look like? I would bet it's a shade of Magenta. Normal color should be a dark charcoal gray. Lift the drum unit out and examine the interior. Lots of loose toner around? This stuff will need to be cleaned out. Use a laser vacuum if you have one. If not, be prepared to ruin the vacuum cleaner. Toner particles will cause damage to the motor IF it's a model that has airflow thru the motor for cooling, a common practice. Standard filter bags will let toner pass thru them. You need a vacuum cleaner with a HEPA filter that is before the motor or impeller.
While the drum unit is out, clean everything metal that you see. Most of the metal pieces you see are High Voltage and Ground contact points. Electrical cleanliness is critical inside this color laser. An old, clean tee-shirt works great for this.... of course, one that you don't want to wear anymore. NOTE!! Remove the Power cord from the printer while working inside it.
Very important..... Are you using genuine Dell toner? If not, this is probably only the beginning of more problems. The company that makes these printers for Dell has a trade secret on the toner formulation. Compared with 3rd party toners, it is not the same and will eventually ruin the inner workings of the printer.

Also could be this as you have already done electronic repairs?
-Poor contact in the developing bias contacts of the
high-voltage PCB and the print cartridge=Clean the contacts. If they are still dirty after
cleaning, or if they are damaged, replace the print
cartridge or the high-voltage contacts. Replace the
high-voltage PCB.
2-Primary charging roller is defective=Replace the print cartridge for the missing color.
3-Laser/scanner unit is defective=cle<r o Replace the laser/scanner for the missing color.
Calibrate the printer after replacing the
laser/scanner
4-High-voltage PCB is defective.
5 dc controller

go to folowing link you will able get anser of your printer

http://support.dell.com/support/edocs/systems/5100cn/en/ug/section20.html

The printer has some built-in RAM (Random Access Memory) that it uses to store the print-files that it receives.

Work through the configuration-screens on the printer to "query" the size of the installed RAM (16MB? 64MB?) and to confirm that it is not "disabled".