20 Most Recent Epson Stylus CX6400 All-In-One InkJet Printer Questions & Answers

Using the Head Cleaning utilityUsing the control panel buttons

If you find that the printout is unexpectedly faint or some dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.

You can clean the print head from your computer using the Head Cleaning utility in the printer software or from this product itself by using the control panel buttons.

Note:

• Print head cleaning uses both color and black inks. To avoid wasting ink, clean the print head only if the copy quality drops (for example, blurred printout, incorrect or missing color.)

• Use the nozzle check first to confirm that the print head needs to be cleaned. This saves ink.

• When the Error light is on and a message appears on the LCD panel to prompt you to replace the ink cartridge or to indicate the ink is low, you cannot clean the print head. In this case, replace the appropriate ink cartridge first.

Using the Head Cleaning utility

Refer to the appropriate section below to use the Head Cleaning utility.

For Windows

Follow the steps below to clean the print head using the Head Cleaning utility.

Make sure that A4 or Letter size paper is loaded in the sheet feeder.

Make sure that this product is on and the ! Error light is off.

Access the printer software.Accessing the Printer Software for Windows

Click the Maintenance tab, then click the Head Cleaning button.

Follow the on-screen instructions.

Head cleaning... appears on the LCD panel while this product performs the cleaning cycle.

Caution:Never turn off this product while Head cleaning... appears on the LCD panel. Doing so may damage this product.

When Head cleaning... disappears from the LCD panel, click Print Nozzle Check Pattern in the Head Cleaning dialog box to confirm that the print head is clean.

Good: print head does not need to be cleaned yet.

Not Good: print head needs to be cleaned.

If the nozzle check page does not print satisfactorily, you may need to repeat the head cleaning and print the nozzle check pattern again. See Cleaning the Print Head.

Note:

• If the copy quality has not improved after repeating this procedure four or five times, turn this product off and leave it alone overnight. Then, perform the nozzle check again and repeat the head cleaning if necessary.

• If the copy quality still has not improved, one or both of your ink cartridges may be old or damaged and may need to be replaced. To replace an ink cartridge before it is empty, see Replacing an Ink Cartridge. If the copy quality remains a problem after replacing the ink cartridges, contact your dealer.

• To maintain good copy quality, we recommend copying a few pages at least once every month.

1. Turn off the printer.
2. Press and hold B/W+COLOR+STOP button.
3. Press and release the power button.
4. Release the B/W+COLOR+STOP buttons. (My screen said "Init EEPROM")
5. Press COLOR button to clear protection counter.
6. Turn off the printer by pressing power button.

1. Turn OFF the printer.
2. Press B/W + Color + Stop button together and hold
3. Press Power ON button and hold (4 buttons on hold now and don’t release the buttons until you see the light indicator is blinking. A message will be displayed on the LCD)
4. Release all buttons.
5. Press the Color button once
6. Turn OFF the printer.
7. Turn ON the printer and the protection counter should be resetted