Top 20 Epson Perfection 3170 Flatbed Scanner Questions & Answers

Try to reinstall the scan application on the computer

Check the carriage and lubricate

Press tabs within four corners of the scanner and careful remove the top of the glass scanner

I am glad to HELP YOU!

If the scanning light is not working during the scanning procedure itself that issue could be generated by two causes:
1. an improper power connection
This case check again if all connecting ends (the wall outlet plug-in and the jack that comes into the scanner power supply hole) are properly inserted
2. the scanning light is out
This case the light must be replaced. But because it's an expensive light output I'd suggest you to forget this option (buying a new light output) and focus on buying a totally new scanner machine...

The previous solution was offered assuming that the scanner itself is recognized by the computer and the "scan" command is properly taken.
But in case the computer "doesn't see/doesn't detect" the scanner leads to the third solution (apart of the other mentioned two before...):
see if the scanner driver is properly installed and works accordingly to the operating system; also check the USB connector. If everything OK then return to the solutions 1 & 2.

GOOD LUCK!

Check to see where it is writing to (which directory) and make sure the directory exists and you do not have duplicate filenames. Check the free space on the drive you are writing to. Run an error check on the drive. If it is a shared folder/directory then check your permissions.

Check if the transportation lock is in the unlocked position; this is on the back above the USB port. Disconnect any accessories that could be malfunctioning. Then turn the unit off and back on. If the unit responds properly, it was a temporary problem. Retry the accessories. Otherwise, the unit needs service. You will need to determine if the cost of service is worthwhile.

The flashing red light can indicate the fluorescent lamp needs to be replaced or the scanner is malfunctioning. From the sound you describe, I suspect it could be a problem with the motor or the path that the scanning unit has to travel.

I hope this helps.

Cindy Wells

Hello.

Here's the link to Epson. Select the Twain Driver for Windows 7 (assuming this is your operating system), download and install:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=25021&prodoid=35836301&infoType=Downloads&platform=Windows

Hope this helps.

It could be that the drivers you installed are not compatible with windows 7. Try the drivers on the link below and see if its of help.

ftp://ftp.epson.com/drivers/epson12180.exe

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you have either a bad power adapter (more common) or a bad mainboard.

test the connector with a volt meter and see if you are getting power, if so, bad main board, if not bad adapter.

power adapter is $32
main board is $49.

Sounds like the bar inside off the scanner isn't working properly, if thats the case then that means the scanner is bad and it would need to be replaced.

Only thing you can try would be to unplug the scanner for about 5 minutes and then plug it back in. Then turn it on and see if it can initialize properly. If it still cant then you know the scanner is bad for sure.

power supply is probably bad. cost is $35
or the main board at $53.

You can download the drivers for your printer from the links below:
(actually it'd be easier for both of us if you did mention the operating system installed on the computer where you're gonna install this scanner.)
1. For Windows 7 (both 32 bit and 64 bit), Windows vista (both 32 bit and 64 bit)
or
ftp://ftp.epson.com/drivers/epson12180.exe
2. For Windows xp 64 bit
or
ftp://ftp.epson.com/drivers/epson11572.exe 3. For Windows xp 32 bit
or
ftp://ftp.epson.com/drivers/epson11374.exe
(if in case the links are not working, copy and paste the respective url on your browser address bar [this often happens so I include them to make sure you'll be able to download them without wasting your time.]).

4. For Mac (multiple versions)
For Mac, click the above link and select the version by clicking the (+) button corresponding to the name lists and again click "No thanks........" then "Accept", download will automatically begin.

If you need further help, let me know with the O.S installed on your computer where you will install the scanner.

Good luck.


Thanks for using FixYa.

http://support.epson.ru/products/manuals/000770/p3170sg_e.pdf
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=25021&infoType=Doc
http://www.scrippscollege.edu/campus/it/pdf/scanning/epson-perfection-tips.pdf
Ok, above is a troubleshooting guide, above that is a support document above that is a user manual.
http://tech-manuals.net/canon-laser-class-3170-3175-service-manual-p-274.html
http://www.smpcshop.com/CLX-3170-CLX-3170N-CLX-3170FN-CLX-3170FW-CLX-3175-CLX-3175N-CLX-3175FN-CLX-3175FW-p-8669.html
Above is couple of, Service and repair manuals, unfortunately, it is a "Pay For" link, I was unable to find any free manual. You simply cannot effect any repair without a service manual, as they have not only all the servicing data, but also the part Numbers to obtain new spare parts..

This happened to both mine and my sister's 3170. The plate holding the belt pulley wheel is held by two very small plastic flanges. At between a year to a year and a half the flanges fatigue and break causing the forward pulley wheel to break free. With the belt no longer able to turn the scanner won't initialize, the lamp won't light and the red flashing light comes on. The fix is rather simple though. Simply drill a small hole through the bottom of the case and place a small metal screw through with the screw head placed so that it overlaps the pulley wheel base thus holding everything down snugly. Fixed both scanners with this fix. In my opinion, just poorly engineered and perhaps even "designed in obsolescence". Most people would simply toss it and buy another considering what it would cost to send it in for service. You might even get charged for a new lamp that you didn't need. That was what Epson Service diagnosed the problem as over the phone.

First check to see if belt is hanging loose due to broken plastic mounts at forward mounting point.

This happened to both mine and my sister's 3170. The plate holding the belt pulley wheel is held by two very small plastic flanges. At between a year to a year and a half the flanges fatigue and break causing the forward pulley wheel to break free. With the belt no longer able to turn the scanner won't initialize, the lamp won't light and the red flashing light comes on. The fix is rather simple though. Simply drill a small hole through the bottom of the case and place a small metal screw through with the screw head placed so that it overlaps the pulley wheel base thus holding everything down snugly. Fixed both scanners with this fix. In my opinion, just poorly engineered and perhaps even "designed in obsolescence". Most people would simply toss it and buy another considering what it would cost to send it in for service. You might even get charged for a new lamp that you didn't need. That was what Epson Service diagnosed the problem as over the phone.

I had that problem. I was using the USB ports that came with my computer. I added an IDE USB card in my computer. I haven't had a problem since.

JNHV23

The 3170 has a screw in each of the two slots where the lid inserts into the scanner. Remove the lid, remove these screws, and then the top portion of the scanner with the glass slides forward and off. Mine was stiff getting it off, but with some slight twisting and a bit of force it came off. You can then clean the glass.