Top 20 Dyson DC07 Animal Bagless Upright Cyclonic Vacuum - Page 7 Questions & Answers

The filters on a Dyson DC07 dont go inside the clear bin. There are 2 filters in this machine the first which is your washable filter is on the lower right side of the vacuum, if your facing the front of the vacuum. to remove this filter you push on the purple fiter catch button and lift up on that filter area then your filter will be in there. the only other filter is your permanate Hepa filter. which sits under neath the clear bin assy but that should almost never be removed. if you do need to the are 3 spots on the gray plastic lid. you take a flat head screw driver and gently slide it in the slots starting with the sides and then moving to the one in the middle in the front and then you just get under the lip and pop it up. and then you can access that filter. but again that is a permanate filter. it should not have to be replaced. and it can never be washed.

Hi there,

Sorry to hear you're having difficulties with your DC07 Animal. If the bin base won't release at all, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

I'm sorry to hear you're having difficulties with your DC07. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:

http://www.dyson.com/support/help.asp?article=804&product=DC07-ANIMAL_US

Please note, the brushbar will never rotate when the cleaner is standing upright, or if you have the brush control set to 'Hard Floors'.

This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Hi Mary,

Sorry to hear you're having difficulties with your DC07. The grinding sound you hear may be caused by the brush control system - it's designed to make a ratcheting sound to warn you if something in the cleaner head is jamming the brushbar. The easiest way to check for and remove any obstructions is to follow the simple steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=804&product=DC07-ANIMAL_US

Hopefully this should help you resolve the issue. However, if you've followed the steps shown above and are still concerned, please get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Hi there,

Sorry to hear about your DC07 cord. Do not try to use the cleaner with the cord in a damaged condition. Please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to advise you on the best course of action.

Kind regards,

Jack
Dyson Customer Service

Hi there, You can clean your DC07's outer casing by wiping it with a damp cloth. The clear bin can be washed, but do not attempt to wash or submerge the cyclone assembly.The filter should also be washed every 3-6 months - use cold water without detergent. Leave to dry in a warm place for 12 hours - do not dry the filter in a tumble dryer, microwave, oven or near a ***** flame. Ensure the filter is completely dry before replacing it in the machine. For guidance on doing this, please refer to the video below.If you have any further questions about using or maintaining your Dyson, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US).Kind regards,JackDyson Online Customer Support

Dear Chris, I'm sorry to hear you're having difficulties with your DC07 Animal. Like most Dyson cleaners, your DC07 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filter needs a wash. Although you've already checked for blockages, you might want to take a look at our online support guide, to make sure you haven't missed anything: http://www.dyson.co.uk/support/help.asp?article=4&product=DC07-ANIMAL under normal use, this should be done at least once every 3-6 months. Use cold water without detergents, and allow up to 24 hours for the filter to dry completely before replacing it. Some discolouration of the mesh part of the filter assembly is normal, and will not affect performance. By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, I'd encourage you to get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action. Kind regards, Jack Dyson Online Customer Support

Hi there, I'm sorry to hear you're having difficulties with your DC07. From what you've described, it sounds as though you may have a blockage somewhere in the hose or wand. The easiest way to locate and clear a blockage is to follow the simple steps shown in our online troubleshooting guide:http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_USIt's also a good idea to give the filter a wash. In normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it. For more detail, please see the video linked below:http://www.dyson.com/support/help.asp?article=1464&product=DC07-ANIMAL_USThis should enable you to resolve your issue without further assistance. However, if you'd prefer to talk to someone in person, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US).Kind regards,JackDyson Online Customer Support

Hi there,

I'm sorry to hear you're having difficulties with your DC07. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:

http://www.dyson.com/support/help.asp?article=804&product=DC07-ANIMAL_US

Please note, the brushbar will never rotate when the cleaner is standing upright, or if you have the brush control set to 'Hard Floors'.

This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear your DC23's power cord has become damaged. You won't need to replace the entire cleaner - please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can assist you.

Kind regards,

Jack
Dyson Customer Service

It won't hurt anything. The filters just keep the dust etc from being blown back into the room so you may have some dust that came back out.

Hi there,

Sorry to hear you're having difficulties with your DC07 Animal. If a screw has fallen out, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

I'm sorry to hear you're having difficulties with your Dyson - from your description of the machine, it sounds like you have a DC28. Due to the nature of your issue, it's best if you get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your Dyson. If your cleaner doesn't seem to be performing as well as usual, it's a good idea to run through these simple troubleshooting checks to make sure everything is correct with your machine. It will also help you locate and remove any blockages from the system:

http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_US

I'd also recommend washing the filter - under normal use, this should be done at least once every 3 months. Have a look at our video guide to see the correct way to do this:

http://www.dyson.com/support/help.asp?article=1464&product=DC07-ANIMAL_US


Running through these checks should help you identify and resolve any issues with your cleaner. However, if you're still concerned, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Hi there, I'm sorry to hear you're having difficulties with your DC07. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system - I'd also recommend giving the filter a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_US The correct way to wash the filter is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 12 hours for the filter to dry completely before replacing it. By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action. Kind regards, Jack Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC14 Animal. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

Although I note that you've already washed the filters, you may find it useful to watch the video linked below to make sure you're washing them correctly. Under normal use, this should be done at least every 3-6 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US

Hopefully, by clearing any obstructions and washing the filter, you should be able to resolve your issue. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact with you as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC07. From your description, it sounds as if the valve carriage mechanism may need some attention. We may be able to resolve this for you with some troubleshooting over the phone - if not, we'll be able to recommend the best course of action.

You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having a problem with your DC07 Animal. You may find it helpful to run through these simple steps from the Support section of our website:

http://www.dyson.co.uk/support/help.asp?article=10&product=DC07-ANIMAL

You should find this resolves your issue. However, if you're still having difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Is this something you've had for a while or just purchased?

What are you doing to try and remove the Cyclone & Canister from the Vacuum?

Hi there, Sorry to hear you're having difficulties with your DC07. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filter a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_US Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you have the brush control set to 'Off'. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 12 hours. Hopefully, by clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. Kind regards, Jack Dyson Online Customer Support