20 Most Recent Dyson DC14 Animal Bagless Upright Cyclonic Vacuum - Page 5 Questions & Answers

Make sure that the vacuum cleaner is in the fully upright position as there is a slide 'gate' thet directs suction to either the vacuum head or to the handle section depending as to which section you wish to use. In the upright position, you shoud be able to hear the vacuum at the handle where the attachments connect. If you still have vacuum at floor level, check the action of this gate. The actuating mechanism may be broken. Cheers Bob

It your Clutch Needs to be changed here is the part Dyson clutch belt assembly for DC07 amp DC14 900252 04 473

THIS video will show you

You will need to be more specific with the descriptions of the parts and the vac itself.

Might be jammed with a blockage. Look at page 5, middle column of this PDF to read how to remove blockages. http://media.dyson.com/downloads/us/floorcare/manuals/DC41_OPMAN_US_181011.pdf

just spray detergent in it and rinse it until you get clean water

www.dyson.com/support

Hi its Darran at Dyson.

Having had a look at a DC14 here, I am unsure as to the part you are referring to. So that we can help you further, please contact our Helpline free on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Please have your machine with you when calling.

Kind regards
Darran
Customer Liaison

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Hi Deborah, it's Jack at Dyson. I'm sorry to hear you've had an issue with the ball shell on your Dyson vacuum. When you have a moment I would encourage you to contact our experts directly to determine if we need to arrange a repair for your vacuum. If a repair is needed we can also confirm if this will be covered under your vacuum's 5-year guarantee. Please give us a call on us 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Our DC33 was making the same ratcheting sound immediately upon placing the cleaner/brush head on the carpet. We carefully pulled the beater/brush bar out of the vacuum. Once removed, we pulled the black plastic end nearest the belt off of the center rod. We discovered hair wrapped around each end of the center rod. After the hair was removed and the clean/brush bar was re-installed, the vacuum ran flawlessly. Hope it works as well for you as it did for us.

Something is causing the brush to slow down, either it is full of hair or debris or the brush itself is wearing out and may need changed. The noise you are hearing is the motor protector keeping it from burning up becuse there is some type of drag on the brush. If there is no issues with the brush then I would suspect the clutch assembly is worn and needs replaced. Here is a diagram for you to look at and go from there.
http://www.espares.co.uk/diagram/dyson/dc14-vroom/p/1086/716/0/474352

Just take apart the filter and wash with soap and water

Hi Keith, it's Jack at Dyson. If you're unable to close the bin base after emptying your vacuum, it sounds like something is incorrectly fitted or missing. Please ensure the clear bin is firmly attached to the cyclone pack, and that there is no visible damage to the clear bin, the bin base or the cyclone pack. If you're still not sure, it's probably best if you contact our experts directly so they can take you through some quick troubleshooting checks. We may be able to resolve this issue right over the phone. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

The clutch knob is held on by two tabs. If the knob is translucent you can see the tabs. I stick a small screwdriver under the knob on the top of the vacuum and another one under the vacuum on the opposite side of the knob. You have to position the screwdrivers just right to get the knob to release. It takes some trial and error to figure out where the release tabs are located.