Top 10 Lexmark X7170 All-In-One Scan/Copy/Fax and Photo Printer Questions & Answers

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Question

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Error: Release the scanner lock switch:

Good Day,

I have a Lexmarl 7170 (MP830) All in one printer.
I receive the following error message:
Release the scanner lock switch and turn the power off and back on?

Leximark manuals dont even have this error in their manuals - go figure??

Thank you,
Craig

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Answer

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The scanner lock is locked pls unlock it dude...

Posted on Apr 28, 2008

Question

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lexmark productivity suite won't work with vista

Hi, my lexmark productivity suite won't work with vista, says AIOC exe has stopped working, Please Help

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Posted on Mar 16, 2008

Question

  • 769 People Helped

incorrect right cartridge

Although I've replaced the "right" cartridge with a #32 cartridge, this error message: "incorrect right cartridge" keeps displaying.

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Ive tried removing the right cartridge so I can print in black, but now , once I refilled the black one, it wont even let me print black!! this is desperate; can anyone help?

Posted on Sep 05, 2008

Question

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error 1203 Lexmark F4270

My printer just displays an error msg 1203 which I have no idea what it is can you please help

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Answer

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The 1203 error message is caused by a communication failure between one of the printheads (cartridges) and the All-In One (AIO) or by a short in one if the printheads. The procedures in this article will help you to resolve this issue.
Troubleshooting a Communication Error between the Cartridge and the Printer

Step Action 1 Power off the AIO and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.

2 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.
3 Remove both cartridges from the AIO. Close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: There is a hardware problem with the printer. Continue to Contacting Lexmark.
No: Continue to Step 4.

4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.
5 Insert the color cartridge. Close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to Cleaning the Cartridge Contacts, and then repeat steps 4 and 5 of this procedure. If you have already tried cleaning the contacts, continue to Defective Cartridge Test.

No: Continue to step 6.
6 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.
7 Insert the black/photo cartridge. Close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 6 and 7. If you have already tried cleaning the contacts, continue to Defective Cartridge Test.

No: Print a test page. If the test page prints, the error is resolved.

Cleaning the Cartridge Contacts
NOTE: The embedded links in the table lead to specific troubleshooting documents.


Step Action 1 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.
2 Remove the cartridges. Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts
(
click here for instructions).

Posted on Feb 14, 2009

Question

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How can the Error 2200 be fixed? Lexmark X7170

I was copying a picture to make an overhead. The printer spit it out stating error 2200 see manual.

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Answer

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Power off the All-In-One (AIO) off and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved.
2 Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover and check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to Contacting Lexmark.
No: Continue to step 3.
3 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
Did the error message return?
Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black / photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.
4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black / photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Repeat step 4 with another black / photo cartridge.

Posted on Apr 15, 2009

Question

  • 1,961 People Helped

Lexmark X5495,Error 1203, Says Clear Carrier Jam

Hi there,
I have a Laxmark X5495, showing an error 1203, saying Clear Carrier Jam.
The cartridge move side ways on the carrier when I torn on the power.

Please, could you help me on that.

Many thanks

Helder Crespo

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Answer

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Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 3 Remove both cartridges from the AIO. Close the top cover, reinsert the power supply, and power the All-In-One (AIO) on.
Did the error message return?
Yes: There is a hardware problem with the printer. Continue to Contacting Lexmark.
No: Continue to Step 4.
4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 5 Insert the color cartridge. Close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 4 and 5. If you have already tried cleaning the contacts, continue to Defective Cartridge Test.
No: Continue to step 6.
6 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 7 Insert the black cartridge. Close the top cover, reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 6 and 7. If you have already tried cleaning the contacts, skip to Defective Cartridge Test.
No: Print a test page. If the test page prints, the error is resolved.

Posted on Apr 15, 2009

Question

  • 667 People Helped

Problem for Lexmark X1170 All-In-One

Problem for Lexmark X1170 All-In-One Scan/Copy/Printer vista need lnf driver i install cjsX1100EN software but no result

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Answer

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do a complete uninstall then try disabeling your anti virus and doing a new install this will probably help you out. scanner drivers are blocked by many anti virus programs

Posted on Nov 03, 2009

Question

  • 965 People Helped

Lexmark 7100 scan to .pdf makes file 23 times bigger than usual

I just scanned 3 A4 document pages and the size of the file is 6,805k. It should be 2-300k, I think. I can't see where to reduce this. I have recently installed Vista which I think may be the problem. Any fixes?

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Answer

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> it should be 2-300K

Only if you use Adobe Acrobat (full version) to create the PDF.

All the "text" in the PDF will still be encoded as "scalable text fonts",
rather than as bitmaps.

Anything you "scan" will just be zero and one values,
and the size of the file will be proportional to the amount of "black" (and/or colour) in the scanned image.

Posted on Nov 26, 2009

Question

  • 613 People Helped

Error 2200 with Lexmark x7170

My Lexmark x7170 is having problems copying and scanning and shows an Error 2200 on the display. The troubleshooting part of the manual does not list this error. Could someone please tell me how to fix the problem ? The printer still works great. Thanks

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Here's an article in the Lexmark website on 2200 Error on the Lexmark X7100 Series All-In-One. Just click on this link for instructions on what to do: http://bit.ly/deHk7F. Hope this helps but if all else fails, don't hesitate to contact Lexmark Technical Support for further assistance.

Posted on Jun 10, 2010

Question

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Where can I download the Lexmark Productivity

Where can I download the Lexmark Productivity Suite so I can scan a document?

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Answer

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The Lexmark Productivity Suite can be downloaded from the Lexmark website at http://bit.ly/fWPweq. Select you operating system > click FILTER > click the driver under Recommended Downloads > download and execute the file. Simply follow the instructions to complete the installation.
For scanning documents, you will also need to install the Lexmark OCR Scan software on your computer. This is used for scanning documents to PDF files and/or saving multiple pages into one file. The software is only available on the installation disc that came with your computer. If you lost the disc, please contact Lexmark Technical Support for assistance.
I hope this information has been helpful.

Posted on Oct 28, 2011

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