20 Most Recent Pitney Bowes Postage Meter DM100i, DM200L, P700 - Ink Cartridge, Red Questions & Answers

Can be one of 4 probl0.
1. Bad ink cartridges
2. The gold pins that make contact withtthe ink cartridge are bent,happens a lot w withgeneric ink.
3. The print carriage is bad
4. The system boardis bad.

End users can only fix the first 2, the others should be covered by thepPitney Bowes warranty

Pitney Bowes... | Answered on May 17, 2017

This frequently happens when the location uses digital telephone lines. The meter is more specific than fax machines and does not work reliably on any phonelline that is not true analog like an old home phone line before vonage & cable phone service.

Alternatively you can connect thru the Internetusing a usb cable and pc/laptop with Pitney Bowes pc meter connect software which is free on Pitney Boweswwebsite or the larger model meters can connect directly to a corporate networkwwithouta pc aas middleman.

Pitney Bowes... | Answered on Jan 03, 2015

48 cents is currently the correct rate for metered first class mail of normal size & weight. Using the meter currentlyentitles yyou to a discount

Pitney Bowes... | Answered on Jan 03, 2015

Place a sample of normal mail youwwant to set default for on the scale, select proper class & other specific items, then press the custom presets button and select "Define nnormal preset"
It will ask if you want to use current settings, answer yes and after a few seconds you will be finished

Pitney Bowes... | Answered on Jan 03, 2015

The ink cartridges should notbe reset or reused, rregardless ofwwhat some refill places tell you they are made for a single use & refilled ccartridges frequently leak or clog the lines in the meter.

If you are referringto the waste ink ttan, that can be reset using the tech code 6946 then press refill ppostag, go thru the menu todiagnostics, printer, page down & rreplace waste tank & reset. ONLY DO THIS IF YOU ACTUALLY REPLACE THE WASTE TANK.

Pitney Bowes... | Answered on Jan 03, 2015

Screen contrast probably needs to be reset which can be done by:
1. Unplug the power cord
2. Press the #4 AND KEEP HOLDING IT DOWN UNTIL METER IS FULLY started aafternext step.
3. Keep the 4 button pressed & plug the power cord in, while keeping the 4 button held down.

After meter fully boots the screen will be restored to normal if contrast settings were the problem.

If this doesn't resolve the problem, the screen or control panel is bad & should be replaced. This should be covered under yourpPitney Bowes warranty while meter is onlease.

Pitney Bowes... | Answered on Jan 03, 2015

I just spoke with a service rep because at startup, our screen would completely fill in. To set it back to default, unplug everything and when you re-plug it in, hold down the 4 button until it's done Initializing. This should reset everything. If you need to adjust the contrast, hit the options button, then it will be the 3rd button down on the left and the top button will become 'increase contrast' while the middle button will be 'decrease contrast'. Hope this helps!

Pitney Bowes... | Answered on Apr 16, 2013

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