20 Most Recent Bowflex TreadClimber TC5000 Questions & Answers


Hi, if you have burnt electrical smell and the breaker keeps tripping you have a short in the motor that's what causes the tripping in the breaker. You will have to get it repaired or claim if it's still under warranty.

Bowflex... | Answered on Mar 20, 2016


You have to call the Company representative who will guide you through the error code. Call :1-800-628-8458
In case you don't have the manual, here it is: http://www.searspartsdirect.com/partsdirect/user-manuals/TC5000-Bowflex-Parts-BOWFLEX+TREADCLIMBER-manual

Good Luck!

Bowflex... | Answered on Feb 02, 2016


Google search your manufacturer make, model and customer service. They can assist you in finding a service technician.

Bowflex... | Answered on Jun 05, 2015


It is probably the join on the belt itself as it passes the over the roller. It could be a sign that the belt is breaking.

Bowflex... | Answered on Mar 05, 2015


To be honest with you, these could be symptoms of a few different problems. Here are the most common ones and what it possibly sounds like:
1) It could be that the front roller has dislodged itself from the roller pulley. In other words, the motor keeps turning, and when you step on the walk belt, the pulley (the one with the small rubber belt) keeps turning, but the roller stops. This can cause grinding noises, and the pulley to "skid" the black belt, which can account for the black dust. You can usually tell this is the problem when it runs fine with nobody on it, but when you step on it, it grinds
2) It could also be that the walk belt is rubbing on the sides of the deck and/or side rails. This happens when the belt shifts over from the center. It would definitely sound like a grinding noise, and the black dust could be from the walk belt particles wearing down due to the rubbing.
3) It could also be the drive motor brushes. Let me explain. The motor has two small blocks on either side of it (inside the metal casing). Those two blocks actually carry electricity into the spinning part of the motor (called an armature). They actually make contact with the armature at all times while it spins. Those "small blocks" are made of a graphite (what pencil lead is made of). Well, with so much spinning, and so much contact from the armature, those things grind down with time. They sometimes grind down until they are stubs only. Then they start grinding. The powder in this case would be the brush graphite piling up (this would often be shiny dust, and is a dark grayish).
4) The grinding could also be roller bearings going bad.
**For #3, and 4 above, you have but to remove the small belt that attaches to the motor (rubber, black, and small attached to pulleys), and let the treadmill run for a few seconds by itself. You may get a "speed error code' after the treadmill does not detect speed, but at least you'll know if the grinding is coming from the motor. If it runs super quiet, even for a few seconds, then you know it may be #1, 2, or 4 above.
These are the most common issues based on your symptoms.

Bowflex... | Answered on Mar 16, 2014


These are fairly complex machines...call foe service 877-805-1030

Bowflex... | Answered on Jan 04, 2014


test the power switch for defective use the vom
2) test the c. breaker for defective use the vom
3) test the power supplier see the diagram attached.
God bless you

Bowflex... | Answered on Aug 26, 2013


Step 1:

see the comment. and fix it. Run the software calibration.
"SAFETY SHUTDOWN Loss of Speed Signal" or "L5" WITH NO belt movement
The speed sensor is not recognizing any motor movement. This displays the error message to the upper board. Refer to the proper flowchart.

Step 2:

The Steps for Newer Style Console Calibration:

  1. Locate the calibration area on the rear or underside of the console (a hole, near the console's center, that goes through to the electronics board. (This hole should not have a screw in it.)

  2. Insert a pencil (eraser end), into the hole and feel around for the cal button (will click when pressed).

  3. Press the button 2 times (with the pencil eraser). The first click should show CL11 in the console, the second click should show CL21.

  4. If the process was done correctly, and CL21 appears in the console, you are in "calibration mode." The next few steps consists of pressing buttons on the console and observing settings. This will not require any other tools.

  5. Press ENTER. CL22 should display in the TIME window and (??) in the SPEED window.

  6. Press ENTER. CL23 should display in the TIME window and (??) in the SPEED window.

  7. Press ENTER. CL24 should display in the TIME window and (??) in the SPEED window.

  8. Press ENTER. CL25 should display in the TIME window and (??) in the SPEED window.

  9. Press ENTER. CL26 should display in the TIME window. You should then see the letter "E."

  10. Press ENTER. You should see "SS" or "55" in the console.

  11. Push the STOP/START button. For safety, at this point, you should step off, or be off, the treadmill.

  12. Push the ENTER button. The walking belt should start to move, accelerate to maximum speed, then stop on its own.

  13. When the belt stops, the incline should self test by raising to its highest incline position, then lowering back down to its lowest position.

  14. Once the incline test is complete, push the POWER button 2 times. The unit should shut off and the console should go completely blank. If this happens, the treadmill is done calibrating and is ready for use.

  15. If the letter "F" appears in the SPEED or INCLINE window when the power button is pressed 2 times, the treadmill is indicating a failure somewhere either in the SPEED or INCLINE (depending on the window the "F" appeared in). Troubleshooting the failure would be the next step.

Bowflex... | Answered on Jan 08, 2013

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