Error paper jam clear path
Solution one: Perform a power reset
Resetting the product can clear a paper feed issue. Follow these steps to perform a power reset.Step one: Reset the printer Follow these steps to reset the product.Press the Power button ( ) to turn on the product.With the product turned on , disconnect the power cord from the rear of the product. Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button ( ) to turn it on.Step two: Print a self-test report Follow these steps to print a self-test report.Make sure that the product is idle and the Ready light ( ) is on.Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a self-test report and a supplies status page.If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution.
Solution two: Check the condition of the paper, and then reload it
Step one: Check the condition of the paper Follow these steps to check the condition of the paper.Remove the stack of paper from the tray.Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.Tap the stack of paper on a flat surface to align the edges.Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
Step three: Reload paper Follow these steps to reload paper in the product.Remove all the paper from the paper tray.Slide the paper length and width guides to their outermost positions.Tap a stack of unused, plain white, U.S. letter or A4 size paper on a flat surface to align the edges.Make sure that the stack of paper to be loaded in the product contains no fewer than 10 and no more than 25 sheets of paper.Load the paper into the paper tray, and then make sure that it is flat at all four corners.Slide the paper length and width guides inward until they stop at the edges of the paper.
Step Four: Clean the rollers with a lint free cloth and the lint free cloth should be moistened with water.
Step Five: do a reset on the printer. Turn the product off.Simultaneously press the right arrow button and the Cancel button. Keep these buttons depressed as you turn the product on.When the Permanent storage init. message appears on the display, release both buttons.When the product has finished the NVRAM initialization, it returns to the Ready state.
If still issue does not get resolved then service the product