20 Most Recent Logitech Z-5500 Computer Speakers - Page 7 Questions & Answers

Come on you guys. You cant run a 5.1 system on a 2,1 sound card. Get you a good ATI 5.1 sound card from Tiger Direct.You get lots of software with the ATI sound card.

You have a 2.1 sound card. (Wont work) You need at least a 5.1 sound card. Go to Tiger Direct and they sell lots of good 5.1 sound cards. Excellent custormer service. Best Buy has sound cards also. I love logitec speakers, sounds as good as my 700 watts system. I use ATI sound cards.

Technically it's not a KVM connector.

A KVM switch uses a DB15 serial connector.  Just like a monitor uses a DB15 for it's VGA connection.

The pinout for the control center's DB15 connectori is not likely to be the same as either one of those two types of devices.

Unfortunately, there is no way to make one pod work with two sets of speakers. The reason for this is that the voltage supplied to the control center comes from the sub-woofer.  You can imagine having two sources of power connected to one, single control center...

The control center would not know which sub-woofer and power system to regulate.  You would end up with issues revolving around power distribution, volume levels being variable - or worse.  More than likely, you would either overload the control center or it would simply not be able to keep up with the demand for both systems simultaneously.

I myself just had my set of Z-5500's RMA'd to Logitech under the exact same circumstances.  I just received my new set today.  Retail box and everything.

He was NOT kidding you.  I had to make him repeat himself just like you did.  LOL.

But I sent the control center, remote and purchase receipt with them.

5 days later, I found out DHL almost had my package here.  (Although I was lucky.  The turn-around time on the RMA is subject to supply and demand.  I was quoted 6-8 weeks at one point due to their lot being completely empty.  They are manufactured and shipped from China according to the rep I spoke with...)

My advice to you is to get right on the RMA process.  Get your incident number from the Logitech rep who sets up your RMA.  Get those two pieces sent in as soon as you can.  Do what I did.

To do this, call the following number.

General Technical Assistance/RMA: 646-454-3200


Package the remote, control center into a box snuggly.  WRITE YOUR INCIDENT NUMBER given to you by the Logitech rep on the receipt.  Include the receipt in the box.  Take it to the post office and send it by USPS Priority mail.  Get "Delivery Confirmation" on it.  All told it came to just under $10 for me.

Send it to the following address:

Logitech Incorporated
6505 Kaiser Drive
Fremont, CA 94555
ATTN: Incident Number# <put your incident number here>

You will also be instructed to send a copy of your receipt by way of fax.  WRITE YOUR INCIDENT NUMBER AND PERSONAL INFORMATION ON IT BEFORE FAXING.  (Or at least on a cover letter.)  They're supposed to send you an email to let you know that they received the fax...but I never received one.  Good thing I included a second copy with the control center and remote...because that's the one they used for processing.

FAX: 702-269-3439

I have pics of the shipping order that came on the box, too.  If you would like to see this proof, let me know.  I'll be more than happy to post plenty of pics that show my old set (sans the control center of course...) and the new set.

But don't delay like I did.  Mine was two days away from expiration of the warranty before I sent in the parts.  LOL.

Any more questions?  Let me know.  :)

Cyryl

contacting the logitech su\\showroom
i will be within the warranty period
they will repair it for free

It depends on what audio outs your tv has. Newer TVs may have a SPDIF port on the back for audio out. Look at the connections on the back of your tv (and in some cases if you have connections on the front, check those too.) and see if any say audio out.

Hello Thimo
First things First:
1) The only thing sincerely you have to do in this cases, if you yet have warranty, is RMS the speakers, for a new one, or repair.
other than this, is a internal board power for your speakers.
good luck
Open SKY

did you try radio shack? did the fuse blow from overload? or if you just got them you can try and exchange them.goodluck.

if the amp is going bad repair or replace, the sub you would probably have to replace, this would be the best fix. but check the amp also.good-luck!

the digital input is for conection to dvd player or any other device that has digital output. so if you connect any other type of output it will not work. i have same speakers for couple of years, and know them inside and out (awesome speaks) i hope this is useful info,good-luck.

It should be possible as long as you can find an adapter to attach them to your ipod.

Sounds like a loose connection or a blown speaker. I would try just playing around with the wires to see if you can make it pop, if so, the wire you were messing with is the most likely culprit. Also, verify the sub cone has no damage or cracks. I am betting it i a bad connection or a loose wire.

i can think of two things., you may need to do the update on your sound card and computer and make sure you have the correct codec's installed or also you may need to go to the web site of the makers of your logitech speakers and see if they have a common solution for this problem...... i also wonder if you should bypass the sound card and directly connect your speaker system to the out put port on your computer ..... give it a try what can it hurt .... if all else fails maybe there is a faulty wire in the speaker system ....... ahy ?

Try to click the EFFECT BUTTON a few times to change the effect settings (see also in display) from e.g. Stereo (which uses only two front speakers) to other settings (for which some will use the other (rear/center/sub)speakers as well). Success,

Unplug the speakers from the mains and computer. Wait for 5-10mins, replug to mains and computer.

If this does not work, try reseating the audio card (while the PC is switched off and the speakers unplugged, or try using a different slot.

If neither works, it could be that your system is defective. Please see HERE about an RMA. Or you can eMail Logitech support at http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/ask.php?

Hope that helps!

If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

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IrishDruid

Have you tried to push play on the sound source? It says no coax/optical input until you start playing..

To troubleshoot a speaker system where sound is not issuing from all speakers, please do the following:

1. Verify that all cables are plugged in correctly. Make sure the rear and/or center/sub audio cable is plugged in to the correct port. On most surround sound cards, the rear audio port is black, the front audio port is green, and the center/sub audio port is orange. If you do not have a surround sound card, make sure you obtain the proper adapter (discussed in the next paragraph) or use surround sound emulation if your speaker system offers it. If you are not sure if you have a surround sound card, please check with the manufacturer of your sound card for details.
2. Make sure your sound card supports the same amount of channels as your speaker system contains. For 4.1 systems, it should have a front and rear speaker jack on the card. For 5.1 systems, the card should have a front, rear, and center/sub, output. The card should be properly installed and configured. Please contact your sound card manufacturer for details. If you do not have a surround sound capable sound card, you can use the source selector switch or the M3D button on the controller unit (if available). You can also use an adapter to split the signal for the front and rear speakers. This type of adapter is a 3.5mm male to 2-3.5mm female jacks. You can purchase this adapter at your local electronic store. Please refer to your manual if you do not know if your speaker system can emulate surround sound.
3. Try connecting the speakers to a portable sound device such as a walkman or portable CD player. Plug the speakers into the headphone jack, but make sure the volume is lowered so the speakers are not over powered. You can do this for both the front, rear, center/sub speakers to verify that they work. If the speaker system works on the walkman, then you are experiencing a configuration issue with your sound card. Please contact your sound card manufacturer.
4. Check the system Volume Control located in the System tray. Make sure that the volumes are at a reasonable level and are not checked for Muting.

Try these articles as well:

Manual

Setting up the Z5500 with PC, Mac, Xbox, Playstation, DVD Player, etc.

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

To troubleshoot a speaker system where sound is not issuing from all speakers, please do the following:

1. Verify that all cables are plugged in correctly. Make sure the rear and/or center/sub audio cable is plugged in to the correct port. On most surround sound cards, the rear audio port is black, the front audio port is green, and the center/sub audio port is orange. If you do not have a surround sound card, make sure you obtain the proper adapter (discussed in the next paragraph) or use surround sound emulation if your speaker system offers it. If you are not sure if you have a surround sound card, please check with the manufacturer of your sound card for details.
2. Make sure your sound card supports the same amount of channels as your speaker system contains. For 4.1 systems, it should have a front and rear speaker jack on the card. For 5.1 systems, the card should have a front, rear, and center/sub, output. The card should be properly installed and configured. Please contact your sound card manufacturer for details. If you do not have a surround sound capable sound card, you can use the source selector switch or the M3D button on the controller unit (if available). You can also use an adapter to split the signal for the front and rear speakers. This type of adapter is a 3.5mm male to 2-3.5mm female jacks. You can purchase this adapter at your local electronic store. Please refer to your manual if you do not know if your speaker system can emulate surround sound.
3. Try connecting the speakers to a portable sound device such as a walkman or portable CD player. Plug the speakers into the headphone jack, but make sure the volume is lowered so the speakers are not over powered. You can do this for both the front, rear, center/sub speakers to verify that they work. If the speaker system works on the walkman, then you are experiencing a configuration issue with your sound card. Please contact your sound card manufacturer.
4. Check the system Volume Control located in the System tray. Make sure that the volumes are at a reasonable level and are not checked for Muting.

Try these articles:

Manual

Setting up the Z5500 with PC, Mac, Xbox, Playstation, DVD Player, etc.

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Make sure you have the correct drivers for your sound card for Vista.

Try these articles as well:

Manual

Setting up the Z5500 with PC, Mac, Xbox, Playstation, DVD Player, etc.

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

HI SSSNAP
Happy Holidays
Well, you have to : depending on the model of your Sound Card, I presume SBlive? or Audigy models, refer to the manual, but, you have too, depending on the speakers model, place the cables according (ussualy) for the colors. green , black, orange on the respective places. test as you move the cables.
good Luck

hi this is vijay, i think there is a loose connection with the wire, but it is hard to tell it from outside and plz mention the modle no.

thanks